5/5
TrustpilotAbigail was very efficient
Abigail was very efficient. She replied to my emails promptly and forwarded the query onto the correct department. Her emails were polite. Well done Abigail.
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,020 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.6 out of 5 across 1,020 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRe:Louise Tunstall
Re:Louise TunstallParalegalSolicitors Enquiries DepartmentGateway Property Management Ltd I am extremely grateful to Louise Tunstall for chasing up a query that needed a certain amount of determination and tenacity to get the response required. Louise could not have been more helpful, responsive and utterly professional. Would highly recommend this para legal over any other..i must add that lucky Gateway to have such an incredible employee! Thank-you Louise you have been brilliant.
Agent replied · 15 June 2024
Dear Jemma,Thank you for your 5* review!We are delighted that you had such a great experience with us, and Louise in particular.We will certainly pass on your kind comments to her.Kind regards,James
5/5
TrustpilotEfficient and satisfactory
Had facias and guttering nearly knocked off by pigeons and Gateway were advised first thing Monday morning and by Tuesday afternoon all fixed, such good service. And Neil Harmsworth very helpful as usual.
5/5
TrustpilotMikala at Rosecott Horndean
Mikala at Rosecott Horndean. The first thing that struck me was that within a very short space of time Mikala had made great improvements with the activity programme promoting the wellbeing of everyone at Rosecott - this along with her numerous other house management roles and the value she adds to these - even down to the welcome fact sheet in the guest room. Mikala has a great sense of humour (in no short supply when we meet) and a huge amount of empathy and understanding for residents whilst always appreciating the concept of independent living.
5/5
TrustpilotKala house manager at Rosecott
Would like to say being a resident at Rosecott what a wonderful manager we have . Nothing is to much trouble for kala she goes above and beyond for all here.If something breaks she is on it, even if we need help she is there. The activities she has done have been brilliant we had Ladies day at Ascot where we had a lovely buffet and strawberries and cream for Wimbledon. We would like to give her the appreciation she deserves so a big thankyou.
5/5
TrustpilotAbigail was very helpful and clear when…
Abigail was very helpful and clear when I called to update the details on my account. In addition Abigail sent me a follow-up email to ensure I knew about the progress of my query.
5/5
TrustpilotExcellent service
Louise Turnstall has been a delight to work with on the remortgage of our property. Professional, friendly and efficient service.
Agent replied · 15 June 2024
Hi Jackie,Thank you very much for your 5 star review!It’s great to hear that you’ve had such a positive customer experience with us and your query was handled by Louise so quickly. We will certainly pass on your excellent feedback to her!Kind regards,James
5/5
TrustpilotThe property transfer team have been…
The property transfer team have been really amazing at getting back to me. Charlotte from the Solicitors enquiries Department has been so helpful I couldn't ask for more.
Agent replied · 15 June 2024
Hi Abida,Thank you for your positive review. It is greatly appreciated!Kind regards,James
1/5
TrustpilotShocking customer service
I didn’t particularly want to write this review but I have no other means of a conversation with the company as they’re not responding to my emails. Shocking customer service is just part of the issue. Whenever you get a response it is aggressive and demanding. As a “non-profitable” company they are keen to demand additional funds and increase their yearly fee. In the yearly breakdown, they state a surplus for repairs but when it comes to a repair they demand additional money rather than using the funds sat in a pot. They only give 1-2 weeks notice for payment and quick to give late fees if any payments are missed. In 18 months they have requested above £250 in funds and are continuing to send letters asking for more. My current issue is that we received a letter stating we’d had a late fee added to our account because we didn’t pay on time but the question that I am still waiting to be answered is what is the payment for and when was the letter sent as we didn’t receive the request letter. The letter was very threatening to add additional charges if we didn’t pay within 14 days and low and be hold were approaching day 14 and I still haven’t had a response since 26th July 2024. I’m at a loss on how to get them to provide me with information and I want these fees removed then I may start to have some belief in the company and their customer service.
5/5
TrustpilotI would like to thank Mark for all his…
I would like to thank Mark for all his hard work. I live on kingfisher meadow and it looks fantastic .
Agent replied · 15 June 2024
Hi Mr Arnold,Thank you very much for your review!It’s great to hear that you are so pleased with our facilities service, and Mark in particular.We will certainly pass on your comments to him.Kind regards,James
5/5
TrustpilotLottee who dealt with my concern was…
Lottee who dealt with my concern was Very helpful and handled in a very professional and timely manner. Excellent service done by her. Thank you.
5/5
TrustpilotAbigail is the one of best support with…
Abigail is the one of best support with whom I interact for any maintenance and payments related issues, her professionalism helps me find solutions to all my queries in timely manner. Thanks a lot
5/5
TrustpilotI rang to raise a query
I rang to raise a query. Zoe was able to answer my questions, provide the information I needed and as a result I was able to rectify the issue. Zoe was helpful, informative and efficient.An excellent example of good customer service. Thankyou
1/5
TrustpilotDreadful Management Company
Dreadful Management CompanyAvoid any property managed by this company as they delight in being unhelpful. Maintenance requests go unattended, their 24 hour service line - which they proudly promote on their website - is of little to no use to tenants and health and safety concerns get little to no urgent attention. Their demands for cash however go out with great alacrity.I will never lease a property managed by this company again.
Agent replied · 15 June 2024
Hello Steven,Thank you for providing us with your feedback. We're sorry to hear that you feel this way.If you wouldn't mind emailing reviews@gatewayplc.co.uk with your full name and Gateway reference, one of them team will come back to you directly to discuss your concerns further.Kind regards,James
1/5
TrustpilotCapitalism at its average
Gateway sent us three letters on the same day. One contained a link to a YouTube video that explained who they were and what they'd be doing (appreciated). The second was an invitation to a Welcome Meeting (we'll be there, thank you). The third was a late payment fee of £30 against an initial invoice of £33 for work, that to my knowledge, hadn't started yet and covered seven months' of future work / maintenance. Letters one and two were proof that they didn't expect us to yet know, sufficiently, who they were. Yet they won't budge on the "late" payment notice. Fine to do that once you're established but right off the bat, that's ugly. They won't confirm if any work had been done at the point of the late payment notice except to say that insurances would have been put in place by then.
5/5
Trustpilot5 Stars for Naomi
The reason for the 5 stars is entirely based on the fact that Naomi sorted out the problem quickly and efficiently
1/5
TrustpilotHappy for us to live with RATS for over a year
Goodness knows how they have stayed in business so long. VERY unprofessional, do not take accountability and happy to let people suffer in unfit living conditions.They are happy to ignore emails and extremely bullish & intimidating in their approach
Agent replied · 24 December 2024
Dear Alison,Thank you for your feedback.We are sorry to hear about the issue you are having with rats, however our management ended for your development back in September.Our Head of Customer Services has attempted to contact you directly regarding your review but has yet to receive a response.We look forward to hearing from you soon.Kind regards,James
1/5
TrustpilotConflict of Interests…
Gateway Property Management manage our development in Cornwall from Essex. Their costs are extortionate, their staff arrogant and their actual management abilities extremely poor. The Manco for our development is controlled by a man who also owns Gateway Property Management How can our MANCO be acting in the best interests of the residents of our development when it employs a company owned by it's most senior manager
Agent replied · 15 June 2024
Hello Steve,We are sorry to hear that you feel this way about our service.We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach and discuss your concerns further.Kind regards,James
5/5
TrustpilotNaomi really helped me today and was so…
Naomi really helped me today and was so friendly. She gave brilliant customer service and is an asset to Gateway.
5/5
TrustpilotExcellent response time
I e mailed this Company and received an e mail response in less than five minutes! Thank you Ellie massively appreciated.
Agent replied · 15 June 2024
Hi Lucy,Thank you for the 5* review!We are delighted that you’ve had such a great customer experience with us and we will certainly pass on your kind words to Ellie.Kind regards,James
4/5
TrustpilotFines Retracted
Jackie at Gateway was helpful today and retracted a fine for an invoice I hadn’t received.
Agent replied · 15 June 2024
Dear Nicky,Thank you very much for your feedback.We are pleased to hear that your situation was resolved positively and that you had a great customer experience with Jackie.We will certainly pass on your comments.Kind regards,James
5/5
TrustpilotLouise Tunstall was extremely helpful
Louise Tunstall was extremely helpful, moved matters along and contact with her was easy. Defininitely will remember to contact her in the future.
Agent replied · 15 June 2024
Hi Carol,Thank you for the excellent feedback. We'll certainly pass on your kind words to Louise.Kind regards,James
1/5
TrustpilotPlease avoid - lack of service but high prices
Unfortunately Gateway provide services to our Persimmon new build estate. We have seen significant increases in charges but limited services on offer. Our grass has not been cut properly in years, repairs have not made to fences or park area, but multiple letters have been sent demanding we pay higher fees. We are trapped in this agreement and extremely unhappy with the services provided. If buying a Persimmon house, I would recommend checking if Gateway are involved and avoiding them.
5/5
TrustpilotI initially had a problem getting…
I initially had a problem getting through to the right person, but once the issue with my flat was picked up their response time was phenomenal. Abigail was really helpful and she kept me updated until the issue i had was resolved.
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