5/5
GoogleJackie Fenn is great to work with, very efficient and fast responses. Thanks Jackie!
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
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Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google1/5
GoogleIf Gateway Property Management are named as the management company or involved with ground rent on your property...run a mile. Expect bullish, rude, condescending, arrogant staff and fees that will continually rise, year after year without any visable reason or explanation (apart from "its policy") the property management industry is completely unregulated so you have no lawful way of challenging anything they choose to do, they can do what they want & they know it. They exist to churn & actively chase "the big fish" ( what they call customers) to make money from fees, late payment letters, court action, CCJs. The Property Ombudsman will claim they are impartial & independent but will always side with the property companies because they are paid a yearly membership by the property companies.. You dont bite the hand that feeds Always buy freehold never leasehold, these companies are buying up management & ground rent lease contracts on properties and then hiking up annual fees, you won't be able to question the increases as they are unregulated & have no legal responsibility to do so. Strange how all the 5* comments are from "individuals & companies" that use Gateway to also extract money from individuals..... the real feedback from customers who are unfortunate to be stuck with these rogues are 1* 2* .....see Trustpilot also. Hopefully Karma catches up with these unscrupulous people and that the law changes, once they are regulated there will be screwed...see how they like it. 8% interest and £300 + vat.....WE ARE HERE TO HELP. "Our aim is not to charge fees" yea right. Corrupt POS.NegativeProfessionalism
5/5
GoogleZoe Overton was very helpful for my enquiry.
5/5
Googlegreat service so far. Louise Tunstall has been very reasuring and helpful during our experiance with Gateway management, very professional at the same time as being understanding. Gets back to my emails very swiftly. Thankyou for your time and patience. Jamie-Leigh & Charlie
5/5
GoogleKARLA OUR MANAGERHAS BEEN NOTHING BUT A HUGE SUCCES SINCE JOINING US.SHE IS ALWAYS GOING THAT EXTRA MILE TO HELP IN ANY WAY SHE IS ABLE.MORE IMPORTANTLY SHE HAS STIMULATED WHAT IS NOW SAADLY AN AGING POPULATION OF Rosecoott,introducing activities of interest and fostering the community use of our community lounge.Karla deserves a huge thankyou
1/5
GoogleAbsolutely awful company. Increase fees every year, yet the estate looks absolutely awful! Grass not cut on a regular basis, hedges not trimmed. When challenged you get told its a 'natural area'. Trying to get hold of them is a waste of space, all you get is the same monotonous script. They are robbing cowboys.
5/5
GoogleAbigail was so helpful took her time to explain everything to me In a professional manner.
1/5
GoogleFleecehold scammers. Check the deeds (costs £3) if you buying any new build, or recent new build for any references to a property/estate management/services company. Most likely linked to these guys or another similar company. They basically charge hundreds a year to mow some grass.
5/5
GoogleThank you to Abigail for her prompt, professional and friendly service.
1/5
GoogleThey waste so much money and pass it on to residents whilst doing a terrible job. Avoid and keep track of all payments made so these con artists don't try to fleece more from folk.
Agent replied · 13 June 2024
Good morning Christopher, Thank you for your feedback. We are sorry to hear that you feel this way about our service. Unfortunately we have been unable to verify you as a Gateway customer with the limited information provided. We would therefore kindly suggest that you email reviews@gatewayplc.co.uk with your full name and Gateway reference, where a member of the team will be able to reach out and discuss the concerns that you have. Kind regards, James
5/5
GoogleI can fully recommend Florence Francis of GPM. She was very efficient and a pleasure to speak with. Regards Peter
4/5
GoogleClaire Harold was attentive and professional and provided me with a good level of customer service
1/5
GoogleShockingly bad management company. Overcharges, doesn't provide receipts/invoices to prove services rendered for what they charge you, which is massively overpriced. Charge for window cleaning but never see window cleaners. Charge for window repairs, but window have been boarded for over a year. Terrible customer service. Uninterested in helping, despite high number of thefts in the building.
Agent replied · 13 June 2024
Gateway strongly condemns your online abuse. Our staff absolutely have our full support Abuse for doing your job is not OK. Abuse of our staff on social media or anywhere else is not acceptable.
1/5
GoogleIs this management company some kind of SCAM !!! Absolutely awful customer service (no customer service :(((( Left 2 voicemails regarding a broken elevator and no one bothered to call back. The elevator is still broken :((((( I've sent out several emails regarding some issues but nothing got resolved. If I could I would leave no star because they don't deserve one. :((((((((((((((((((((((((((((((((((((((((((((((((((((((( :((((((((((((((((((((((((((((((((((((((((((((((((((((((( :(((((((((((((((((((((((((((((((((((((((((((((((((((((((
Agent replied · 13 June 2024
Dear competitor of Gateway. Thanks for the review, your feedback is really fake.
5/5
GoogleI received excellent service from Purdey and she followed up with an email to confirm what was agreed - very happy customer.
1/5
GoogleCowboy Property "Management" Company. Give themselves a 20% pay rise every year and seem to do less work. Can't provide invoices for the "work" done. Check out the 5 star reviews; the accounts are all fake. AVOID AT ALL COSTS.
Agent replied · 13 June 2024
Hello Robin, We are sorry to hear that you feel this way. We would suggest that you contact your Property Manager directly who can clarify all Service Charge matters and invoice requests with you. Finally, every review for us, positive or otherwise, has been received organically, so there are certainly no fake reviews here. Kind regards, James
5/5
GoogleI spoke with Jackie Fenn at Gateway due to having issues making a full payment. She was incredibly helpful and sorted out a suitable payment plan. She was friendly and responded to emails very quickly. Really happy with the service I was provided.
5/5
GoogleJackie was very helpful and very informative, my issue was resolved swiftly and hassle free
4/5
GoogleAutomated online billing seems to be lacking but customer services are quick to respond. Have not tested their ability manage property so can't comment on that.
1/5
GoogleGateway are an extremely poor company to communicate with. They are very unhelpful on the phone an will give no information into who there ombudsman is or how to leave their service.
Agent replied · 13 June 2024
Hi Martyn, Thank for your feedback. We sorry to hear that you feel this way about our service. Unfortunately we have been unable to verify you as a Gateway customer with the limited information you have provided. We would therefore kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out and provide the information you require. Kind regards, James
5/5
GoogleBeth on Customers Services, was extremely polite & helpful, meeting and surpassing my customer expectation.
5/5
GooglePhoebe was extremely helpful and went beyond the call of duty to resolve my issue. Very grateful
5/5
GoogleI am writing to commend Lindsay Gale and the service she has provided for me and my clients. Pushed work through even when she was super busy. Thank you so much Lindsay.PositiveResponsiveness, Professionalism
5/5
GoogleDavid White was a massive help when requested a landlord pack while was selling our property. Very responsive, always answer emails/phone calls immediately and was very quick providing pack as it was last bit to complete sale. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Gateway Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
