5/5
GoogleJackie was most helpful & polite, most grateful.
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleAbigail Gonzalves was incredibly helpful.
1/5
GoogleDreadful. Demand after demand for money, with no communictaion except for sending the demands.Large % increases to annual charges, and then demanding more during the year. No evidence provided to cover the charges demanded. Standard of the little works they do and then bill for is disgraceful.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Gateway strongly condemns your online abuse. Our staff absolutely have our full support Abuse for doing your job is not OK. Abuse of our staff on social media or anywhere else is not acceptable.
5/5
GoogleJackie was extremely helpful, very prompt and efficient! Excellent customer service
1/5
GoogleNever return calls! waiting for an email reply since May! Coming up to 2 years in a New build and apparently we have over spent on budget for repairs. Not one repair carried out! But we have over spent, this is the reason given, to why our annual invoice has increased to over 1k - Bovis sold us a blinder here also!! I look forward to the automated reply Gateway :) and will definitely check my invoice to see if you have kindly charged me for the privilege of a reply! I think it’s clear to say..Avoid Avoid Avoid!!!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been working with Gateway for just over a year now, and they are always friendly and helpful with everything I need.
5/5
GoogleMy query was dealt with efficiently by a polite young lady who informed me she would speak to the accounts department and e- mail confirmation that they had received my payment. True to her word, the e- mail was forwarded to me the next day with the confirmation of payments
5/5
GoogleHad dealing with Sian Dale, who was very efficient and helpful with my enquiry.
1/5
GoogleLandlords, if you value your properties look elsewhere. Gateway are a simply appaling company verging on a scam. We employed Gateway as the manging agents on our apartment block. During their final year they managed to provide absolutely zero services, no cleaning or window cleaning, no lightbulbs changed, nothing. They also retrospectively charged us for items not show in the annual budgets, despite not actually carrying out any block managment. Upon switching to our new managing agents they also added additional charges from nowhere. Gateway do not appear to be a company that is interested in actually providing the services it supposedly offers. Hopefully this review will help others to dodge the bullet of dealing with this utterly hopeless company.NegativeResponsiveness, Professionalism, Value
5/5
GoogleAfter ringing Gateway for my elderly mother, I was pleasantly surprised by the service I was given. I was dealt with by a young woman named Jordan who gave me the code to my mums bin store with no issue, I have dealt with other property services in my abode and have never received good service. Gateway should be teaching the others a thing or two! My previous experiences have been lacking, however the professionalism and general etiquette from gateway has been spot on.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleIf I could give zero, I would. If you are purchasing a property and are told they are your property managers run away, run as fast as you can. Nothing is maintained and Chris will never get back to you, he has gotten back to no one in my development and ignores emails upon emails. Our kindness and understanding can only extend so far when we are being robbed of our money. Zero communication Zero help Zero customer service Cannot wait to rid of them when we get a freehold because this is truly atrocious. Why Weston homes trade with them I will never know surely any saving of money cannot be worth it. Save yourselves, do not use them.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleDO NOT EVER USE THE COMPANY!!! They have continuously put their charges and fees up and not delivered any of the work they set out to do. They used to look after our roads property management and were due to come once a week. I think I saw them attend 10 times over the year and our fees more than doubled. They lie to and cheat their customers. Absolute disgrace of a company. Its not normal I take the time to write a review but I have to warn people off these crooks. The worst company I have ever dealt with. They need investigating and liquidating!!!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am not usually the type to write reviews on services or products, but was compelled to share the wonderful service my family and i receive from both Jann and Andre , Concierge at Denham Film Studios Weston Homes Development. Jann and Andre are a delight. Their professional 'can do attitude' as customer support is far beyond my expectations. Polite, courteousness, and always happy to help with a smile. I can trust Jann and Andre to take care of all my concerns and escalate as appropriate. Keep up the good work! DFS residentPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI work within the conveyancing industry and know too well the delays management companies can cause, however, I must say Louise Tunstall at Gateway has been incredibly helpful and swift with her responses. If only all management companies were the same!
Agent replied · 13 June 2024
Hi Kerry, Thank you for taking the time to leave a review and we are delighted to hear that you were so pleased with our service! Kind regards, James
1/5
Google1 pound a year rent for our garage. But sticking 30 pounds on top administration fee. The only admin is the one page letter which cost 75p to send in the post Absolute conmen and a disgrace
5/5
GoogleLouise at Gateway we super helpful and efficient when handling my request for a management pack. I would recommend her to anyone looking for assistance with this in the future.
Agent replied · 13 June 2024
Hi Sam, Thank you for your 5* review! We are delighted that you had such a great experience with us, and Louise in particular. We will certainly pass on your comments to her. Kind regards, James
5/5
GoogleGateway have been excellent! The service is timely and professional and I really can't thank them enough. Especially Lindsay! Always available and always willing to help and its very much appreciated... Thank you again
5/5
GoogleExcellent service provided by Grace. Extremely helpful and pro-active. Highly recommended.
5/5
GoogleI have found Gateway to be a responsive and reliable partner in the management of our estate. Neil always works to keep expenditure within our budget and get issues resolved within the framework of our service management agreement as quickly as fund availability and legislative constraints allow.
1/5
GoogleIt's a shame I even have to leave 1 star because I wouldn't even give them half! The most incompetent company I have ever had the frustration of dealing with. Completely ignore their customers, even after repeated chasing. They lie about staff being off sick, away from their desks etc to dodge phone calls, send out invoices with incomplete explanations and expect payment despite failing to carry out any work, fail to answer your queries regarding invoices but are able to send out reminders and threats for non payment. Unfortunately I am pretty much speaking almost everybody in my development too, this view isn't only based on my own poor experience with them. How hard is it to answer your emails?
5/5
GoogleSo excellent service is the Gateway Property Management Ltd that Zoe Overton can solve their clients' problems! I am very pleased with her swift service. Thanks so much. Norman
Agent replied · 13 June 2024
Hi Norman, Thank you for taking the time to leave us a review. It’s great to hear that Zoe solved the issue swiftly and we will certainly pass on your excellent feedback to her and the team. Kind regards, James
5/5
GoogleWe have very regular contact with Gateway Property Management and find them professional, organised and efficient. Sandy Jackson at Gateway is amazing, she really cares about the residents on the developments and creates a team approach between Gateway and their contractors. A pleasure to work with, would highly recommend..
Agent replied · 13 June 2024
Thank you very much for taking the time to leave us such a fantastic review. We are constantly striving to deliver the very best customer service and feedback like yours really motivates and spurs the team on to do even better. Thanks again and take care! The Gateway Team
1/5
GoogleThe staff are just robots who only care about a process and not an individual who is a human. Really rude and the manager who I spoke to laughed at me when I got annoyed at the lack of care she showed for my situation. Really should be ashamed of the staff and its clear other people feel the same way. Following this one of the directors contacted me to discuss my complaint which I have to admit was unexpected but they took my complaint seriously and I really appreciated that they had taken my review seriously and will look at the service I received. Props where it is deserved
1/5
GoogleWould give zero if was possible. The staff are rude, they ignore emails and letters but most disgusting is the shameful neglect of the block in which we have a flat. We have had 3-4 property managers in as many years... What impression does that give? Service charges are 100% essential in communal buildings but to not follow H&S recommendations or decorate for 10 years+ is at best poor value, at worst a breach of contract. Ordinarily you would never deal with a bad company again after a bad experience. Every 6mths we pay our service charges but we are contractually tied to this terrible property management company. Be warned if your building is managed by Gateway.
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