Trusted Agent profile · Southend-On-Sea
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleRecently contacted Gateway to ask for a copy of my flat's building insurance. Excellent service from Ellie Walton who responded really quickly to my email and provided the information and helpful advice.
Hi Jessica, Thank you very much for taking the time to leave such great feedback! It is greatly appreciated. Kind regards, James
5/5
GoogleWe have been contractors for Gateway for 2 years now and since working with James shawyer and Luke Bloomingfield, the service has certainly improved. The communication between all parties is second to none. We report site issues and they deal with all issues immediately. We have a fantastic working relationship, any queries we have or problems we come across they are helpful and approachable and deal with situations quickly and effectively. Thank you from our team at Mirror Image
1/5
GoogleAwful company, they raise fees every year and deliver less and less - estate is not maintained to a decent standard. Staff are not helpful on the phone and don’t even pretend to care.
5/5
GoogleHaving had the facias and guttering nearly knocked off by pigeons I reported the matter to Gateway 9:30 on a Monday morning and by 3:00 Tuesday it had been fixed, so impressed with service.
1/5
GoogleGreedy, money-grabbing, profit hungry organisation. I’ve had to pay late payment fee on my service charge although I never received the invoice… I’m stuck with this company for years now. Avoid unless you’re happy to be penalised just because a letter never arrived….
5/5
GoogleWe have been with Gateway for a number of years now and had some mixed experiences with our property managers! However, our experience with our current manager - Stephanie Bedford - has been great. She’s professional, easy to communicate with and very reliable - giving us confidence that any issues we have will be dealt with! Would be very happy to recommend Gateway based on this level of service.
1/5
GoogleOnly get one star because you cant give zero. Shocking company from service provided to extremely rude and nasty staff. Our MP even ended up having to get involved on our development due to the shocking service and ridiculous charges. AVOID
Dear Ollie Hunter. Thank you for taking the time to give us a review. It would be really helpful if you could kindly make contact with your property manager so we can understand what it is about our service you find shocking. Unfortunately a lot of people do not fully understand what the remit of the managing actually is and feel hard done by when the agent does not fulfil an over expectation, this is borne out by the fact managing agents tend to get criticised far to frequently. We are genuinely keen to learn more please. With regard to getting your MP involved you know full well this is nothing to do with service but the fact you are in a form of tenure with obligations which you do not agree with. When it comes to any large investment such as buying a property it is always a good idea to understand the documentation you are signing by getting advice from a good solicitor. To say our staff are nasty is ridiculous and completely unacceptable. We do hope you reconsider your review which is defamatory. Finally please do make contact as we have requested because we would welcome the opportunity to trying to build trust in our brand. Many thanks take care and have a wonderful weekend. The Gateway Team
5/5
GoogleGateway, Team 2 have done a good job in the Mickfield children’s Park. Making the area nice and tidy for the children to be able to play safely. Very friendly staff, Ralph in particular.
5/5
GoogleI have been impressed with the gardening team, they do an excellent job around the estate . Nice to see the extra care and effort put in, keeping the communal areas and flower beds neat and tidy especially following the harsh winter we had. Keep up the good work!
1/5
Googlecharged me extra for management fee, delay for refund, keep chasing the admin team, late reply n rude. NO GOOD
Dear WP, Thank you for your feedback. We are sorry to hear that you feel this way. Unfortunately we have not been able to verify you as a Gateway customer. We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out and discuss your concerns further. Kind regards, James
1/5
GoogleMy experience with them has seen very little “management”. Spend most of their time and effort ensuring fees are paid into their accounts. Management of the property is an afterthought.
Hello Shoaib, We are sorry to hear that you feel this way about our service. It is essential that Service Charge demands are paid on time in order for us to fulfil the management obligations set out in your lease. Management of your development can be impacted if there are insufficient funds in place to fund the necessary services and maintenance required. We trust that this clarifies matters, however if you would like to discuss this further, please email reviews@gatewayplc.co.uk, quoting your Gateway reference, a senior member of the team will then be able to investigate the matter further. Kind regards, James
5/5
GoogleThe Solicitors Enquiry Team have done a stellar job in helping me on a few occasions. They are always very quick to respond and very easy to get hold of.
Hello Niya, Thank you very much for the great feedback! We'll pass on your kind words to the team. Kind regards, James
5/5
GoogleThe gardeners have spent all week transforming our estate and have performed miracles! They couldn't have worked any harder and were a pleasure to talk to, thank you Gateway, Rick and all the other gardeners.
5/5
GoogleI called Gateway and spoke with Louise Tunstall who was very informative and dealt with my queries effortlessly and very professional. I was promised an email which i received almost instantly with all the requested deatils on, making a task that i had put off for ages such an ease. We need more people like Louise, so a big thank you!!
5/5
GoogleContacted Gateway due to an issue with a bill. Beth dealt with my issue promptly and was very helpful. It was nice to receive fantastic customer service. Thank you!
5/5
GoogleI have had a couple of dealings with Paige, on both occasions dealt with efficiently and in a nice manner, thank you
5/5
GoogleHave dealt with both Joel and Louise who are great - nothing but smooth sailing with them both
Hi Anthony, Thank you very much for your excellent feedback! Kind regards, James
5/5
GoogleMy parents have just moved into a flat that is managed by Gateway House. As you can imagine there are multiple questions about the building that the Estate Agents promised to have answers for but ultimately didn’t. It’s been refreshing to be able to have a couple of very pleasant phone calls with Gateway who were very quick to provide some very specific help and answers to allay their anxieties. Thoroughly impressed.
5/5
GoogleRalph and Nathan working just off bywell rd Dewsbury on the communal grass area.very pleasant and friendly… hardworking and an asset to yr company. 27th August approx11am.
5/5
GoogleDavid White at Gateway has been incredibly helpful in a recent sale with ourselves. He acted promptly and helped to turn things around to keep the sale moving forward. Many thanks again.
5/5
GoogleI sent a simple correspondence and it was quickly dealt with and a confirmation of receipt was returned, so big thanks.
5/5
GoogleClaire could always reply my email in a quick way. The reply could almost within one day. I appreciated her efforts.
5/5
GoogleI had an issue with not receiving correspondence due to it not being forwarded by my tenant. Abigail sorted this out for me very quickly.
5/5
GoogleDealt with Ellie Taylor who was very helpful and friendly.
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