5/5
GoogleI rang to query an invoice and found Zoe to be very helpful and efficient. She answered my query, provided me with the information I needed and the issue was rectified quickly, efficiently and sensitively. Excellent customer se4vice
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
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Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleDealt with Ellie Taylor who was very helpful and friendly.
5/5
GoogleExcellent service from Louise Tunstall, if only all management companies were so helpful and pro-active.
Agent replied · 13 June 2024
Hi Daryl, Thank you for the great feedback! We are delighted that you've received such excellent service and we will pass your comments on to the team. Kind regards, James
5/5
GoogleZoe in the office dealt with the questions I had in a quick and professional manner. She was very kind and excellent to deal with.
5/5
GoogleI contacted Gateway today and spoke with Paige Heiser regarding some queries I had on an account. Paige answered all of my queries swiftly and professionally. I am very pleased with the customer service I received today.
5/5
GoogleAnswered my queries swiftly and clearly. Resolved my issue within a day. I couldn't ask for more than that!
5/5
GoogleThe staff in the Northern office react professionally and promptly to any issues that may arise in our building. They continue to assist with an ongoing problem and explore all avenues to find a solution.
Agent replied · 13 June 2024
Dear David, Thank you for leaving such a great 5-star review. It is very much appreciated! Take care. The Gateway Team
1/5
GoogleZero service. Zero value. Zero help! Waste of time, money grabbing machine, no return.
Agent replied · 13 June 2024
Hello Nigel, We are sorry to hear that you are dissatisfied with our service. Kindly confirm your identity by emailing reviews@gatewayplc.co.uk and including your Gateway reference. The Property Management Team can then reach out to discuss your concerns further. Kind regards, James
5/5
GoogleI contacted your office as I needed a Management Pack urgently. I spoke with David White and he attended to my query immediately. His professionalism was exceptional and nothing was a problem for him. He attended to my enquiry immediately and I was well impressed by him. He is definitely an asset to your Company.PositiveResponsiveness, Professionalism
5/5
GoogleSince starting at Gateway Jason Lucas has always provided W12 with a good customer service and has answered any questions/queries we may have had. We look forward to working with him in the future.
Agent replied · 13 June 2024
Dear Amy, Thank you for the 5-star review! It is very much appreciated. Take care. The Gateway Team
1/5
GoogleAwful. The estate has grass coming out of the curbs and the brook is tended to 4 times a year max. Being charged £200+ per household, per year is an absolute outrage.
5/5
GoogleExcellent service Phoebe from Gateway Property Management She resolved my invoice issue and addressed my issue promptly
1/5
GoogleService charge of over £300 annual for absolutely nothing. Daylight robbery. We own a house with a drive way and no greenery to tend to, however the neighbours front garden, which I suppose we are meant to be funding, is always over grown. If you are purchasing a new build and they mention this company servicing the area, stay well away!!
5/5
Google"I've been very pleased with my experience with Gateway Property Management over the last four years, especially with Annika. Her fast response, professionalism, and helpfulness have made my interactions with the company incredibly smooth. I highly recommend their services."
5/5
GoogleGreat service from Jackie and her colleagues at Gateway, definitely one of the best management companies I've dealt with personally, and I deal with plenty as an Estate Agent!
5/5
GoogleThis review is particularly for the 2 Gary's that come every wednesday to our property in East London. They have been so helpful and friendly and has assisted me whenever I needed anything. they are an asset to your company
5/5
GoogleJackie Fenn provided a 5 star service she has been extremely helpful and accommodating. Thank you
5/5
GoogleExcellent service from Sean Scott from Gateway Property Management Ltd, clear communication and speedy provision of requested information. From one professional to another, the service received was excellent.
5/5
GoogleTremendous service from 'Abigail' this morning - very clear and helpful and resolved my issue without any fuss. A pleasure to speak with someone who is so helpful and courteous.
5/5
GoogleI have dealt with Gateway and AIS over many years and found their service to be very professional and reliable. Alex at AIS has helped provide valuable advice on numerous occasions.
Agent replied · 13 June 2024
Dear Jack, Thank you very much for the 5-star review! It is very much appreciated. Take care. The Gateway Team
3/5
GoogleOverall satisfactory - Neil our property manager has a difficult job when trying to please all tennants. Battling with other property management companies seems to hold up any progress within our block. Slpw replies from the team at gateway and sometimes no replies at all. Lack of communication for works on our block but happy to see results. Overall, slow but sometimes effective.
1/5
GoogleI have been telling gateway many times that there is a hole in the ceiling that needs to be repaired above the stairway. It’s been like it for 3 years and still with the constant phone calls nothing is being done even though we pay our ground rent. They never get back to you and I am always chasing them up. The management is diabolical.
1/5
GoogleThis company is such a rip off. They have doubled our service charges in the space of a few years and keep sending random bills for works we cannot see. When I ask, there is no reply. They do nothing and charfe loads for it. Why should I pay for something I can't see or have benefits of.
5/5
GoogleMacie lee was extremely helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Gateway Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
