Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor communication high fees for little work interesting fees that seem to be things that benefit Gateway financially?
And impossible to get away from seems like there is some sort clause holding them in power!
The · 17 September 2023
Agent replied · 13 June 2024
Good morning,
Thank you for your feedback. We are sorry to hear that you feel this way about our service.
The Customer Services Department has been in touch with you to discuss your account, the credit control process, and the late payment fee. It was confirmed in this conversation that your late payment fee will be removed from your account as a gesture of good will.
Should you require any further information, we would encourage you to speak to the Customer Services Department, who would be delighted to assist you. They can be reached by phone on 01702 443 555, or by email at customerservices@gatewayplc.co.uk
Kind regards,
James
★★★★★ 5/5
GoogleNatasha Coker replied to my email very quickly (less than 2hrs) which I have never experienced dealing with other Gateway employees. She supplied me with an amended invoice (another employee had issued me with an incorrect one). I am very satisfied with her service.
Marie-Helene · 27 November 2024
★★★★★ 1/5
GoogleThey are managing our building of flats, they are never fixing anything on time. Lifts broken for months and months, gas bills insane expensive for no reason! Incorrect invoices etc. We all complaint several times but nothing happened!
Leo · 14 June 2023
Agent replied · 13 June 2024
Hello Leo,
Thank you for providing us with feedback but unfortunately we have been unable to verify you as a Gateway customer.
We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference so that a member of the team can reach out and discuss your concerns further.
Kind regards,
James
★★★★★ 5/5
GoogleDavid White has been fantastic, providing an exemplary service!! Thank you David!
Helen · 14 February 2024
★★★★★ 5/5
GoogleDavid White has been very courteous and helpful in relation to the sake of my flat.
Louise · 16 November 2023
★★★★★ 1/5
GoogleIf you're looking at a place to buy and they tell you that it is owned by Gateway - run!! We were excited to buy our first house but the initial joy has been ruined by constant issues with Gateway and calls being made with no response. When they say they will call you back, please be advised that they have no intention to. We have an ongoing issue which is deemed as an emergency due to a leak constantly flowing water in a communal area. However according to Gateway, this is not an issue and the water continues to run over 3 months later of them being contacted, causing lots of damage in it's wake. There are also lots of hidden costs from Gateway that will be sprung upon you with no real communication as to what they consist of. Overall this is an appaling company and I really hope that housing agencys see these reviews to know not to partner with Gateway.
Lauren · 14 June 2022
★★★★★ 1/5
GoogleWe have had nothing but issues with Gateway, mainly this comes from lack of urgency regarding serious issues and negligence. The communication is extremely poor and previously out of several phone calls (One way) 21 times I have been told that I will be called back, to which I have received only two phone calls, the main culprit of this issue is Chris and it's got to the point where I am thinking of charging them admin fees for all the work I have to do for them.
If you need a new manager, who knows the importance of customer communication, drop me an email.NegativeResponsiveness, Quality, Professionalism, Value
Christopher · 14 June 2022
★★★★★ 1/5
GoogleIf I could leave 0 stars I would . Everyone check their trust pilot reviews . I believe these google reviews to be false written by staff members or associates .
They are money grabbers, worst customer service I have ever experienced . They don’t turn up to on site for weeks and expect you to pay the full amount . Didn’t receive last invoice and was then given a late payment fee. Absolutely appalling company. They lie about not receiving calls backs or about management being in office . Alison in particular lacked professionalism and was rude and condescending to deal with .I received random emails from her intended for another customer, breaking data protection . Very very poor . Reported to Michael gove my local mp and others
Zoe · 14 June 2022
★★★★★ 5/5
GoogleAbigail was extremely helpful, professional and polite. Thank you.
Adam · 14 April 2024
★★★★★ 5/5
GoogleWe at EG & LE Hubbard Ltd assist gateway on a number of projects from decorations to general maintenance.
From a contractors perspective we have a great relationship with Gateway so if an issue arises it is easily dealt with. The instructions and specifications we receive are always clear so the works are achieved with a great understanding.
Ryan · 14 June 2020
Agent replied · 13 June 2024
Dear Ryan,
We are thrilled that you have taken the time to leave us such a fantastic review. We are constantly striving to deliver the very best customer service and feedback like yours really motivates and spurs the team on to do even better.
Thank you and take care!
The Gateway Team
★★★★★ 1/5
GoogleWorst ever property management company. Not getting the bills and getting late payments charges added every time happened to me 3 times and they never tried to sort the issues. Customer service is at worst. Wondering how these companies are even legally operating in the UK.
Kumar · 15 October 2024
★★★★★ 3/5
GoogleGateway are rubbish. But when I was struggling to pay a bill recently Florence Francis really helped me out and I was impressed with her customer service skills, kindness and professionalism. I'd give her 5 stars!
Kirstie · 19 July 2023
Agent replied · 13 June 2024
Dear Kirstie,
Thank you for your feedback.
Whilst it’s great to hear that you had such a positive customer experience with Florence, we are also keen to ascertain the reasoning behind your initial comment, as this helps us improve our service.
To that end, we kindly ask that you email reviews@gatewayplc.co.uk with your name and Gateway reference. From there, a member of the team can reach out to you and discuss any concerns you have.
Kind regards,
James
★★★★★ 5/5
GoogleLouise in the Gateway Management legal department was most helpful and very prompt with her responses to our enquiries regarding the sale of our property, and I would highly recommend her for any similar queries.
James Wilson
James · 14 June 2023
Agent replied · 13 June 2024
Hi James,
Thank you very much for your feedback.
It’s great to hear that you have had such a great customer experience with us, and Louise in particular.
We will certainly pass on your comments to her.
Kind regards,
James
★★★★★ 1/5
GoogleTerrible service, they quoted an amount for the year to our property builder, which won them the estate. They have since put the price up every year, sometimes twice a year, because they keep missing bits. Nearly £10,000 for management fees is ridiculous and they charge for each letter despite being in paperless world. They are a joke and the sooner we can get away from them, the better
James · 14 June 2023
★★★★★ 5/5
GooglePurdey was really helpful and provided the right information to me.
Wale · 14 February 2024
★★★★★ 5/5
GoogleAnnika has been extremely helpful. Thank you for all your support.
Gerald · 14 February 2024
★★★★★ 5/5
GoogleZoe was very helpful and supportive
Mizz · 14 May 2024
★★★★★ 5/5
GoogleAbigail was extremely helpful and answered all my questions
Catherine · 15 March 2024
★★★★★ 5/5
GoogleAbigail was very helpful today, thank you
Jess · 14 April 2024
★★★★★ 1/5
GoogleGoodness knows how they have stayed in business so long.
VERY unprofessional, do not take accountability and happy to let people suffer in unfit living conditions.
They are happy to ignore emails and extremely bullish & intimidating in their approach
Alison · 20 December 2024
★★★★★ 5/5
GoogleDelighted with the speed with which Gateway, through Hailey, solved our problems. We had waited over a year for a resolution to the issues under the previous management company, and straightaway after taking over the reins at the start of the New Year Gateway has sorted everything. Absolutely brilliant and we are very grateful. Richard C
Richard · 15 March 2024
★★★★★ 1/5
GoogleJust got back home from working abroad to find a letter asking me for £161.90 + £30 x 2 delayed payment fine exactly, this letter is the first one I’ve received.. what even am i paying for, haven’t seen anyone working on my estate since my house was built.. seems like just another company taking free handouts
Ryan · 14 February 2024
★★★★★ 5/5
GoogleZoe was very helpful
Matt · 14 May 2024
★★★★★ 5/5
GoogleSean Scott took my query and although he didn't originally have an answer for me, went away and made enquiries and called me back, as he'd promised and helped resolved my issues. He was incredibly professional and even followed up with an email with more information the next day. Excellent customer service.
Rachael · 14 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
