Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRip off! Going to see these in court over our estate! They leave it uncut, a mess, and want to charge each of the 300 plus houses over 100 a year, there a scam, and buy the contract off house builders, be aware! Truth will be out
Kieran · 19 July 2023
Agent replied · 13 June 2024
Good morning Kieran,
We are sorry to hear that you feel this way.
Unfortunately we have no record of you on our system. To confirm that you are a Gateway customer, we kindly ask that you email reviews@gatewayplc.co.uk with your full name, address and Gateway reference. From there, a member of the team will be able to reach out and discuss your concerns further.
Kind regards,
James
★★★★★ 5/5
GoogleHailey Davis was incredibly helpful and dealt with my query in an efficient and timely manner. So grateful for the excellent customer service. Thank you.
Chris · 16 December 2023
★★★★★ 1/5
GoogleI would give 0 stars if Google allowed me.
Absolute disgraceful people
who work for this company and everything about it is shameless. I’ve never experienced such unprofessional customer service/manager workers as these bunch of people. This company (May Warren especially) harassed my family and neighbours daily about a 2 year outstanding fees that we had already paid, when we refused to pay we were told debt collectors would be sent to our doors so we gave in and paid some of the money. We have since been told by gateway that we didn’t owe the money (with no apology) and actually they owe us a refund. We are now over 7 weeks of waiting for this so called refund and everytime I call no one seems to know what I’m talking about but others tell me the cheque is in the post.
Stop stealing from people and give us back our money!
Donna · 14 June 2023
★★★★★ 5/5
GoogleThank you to Purdey for sorting out an account error efficiently and promptly.
Dorothy · 28 July 2024
★★★★★ 5/5
GoogleI was very pleased to have Louise Tunstall assisting me on a matter which I needed to resolve for a client. Louise was very helpful, quick to respond and did indeed resolve matters for me very promptly.
Thank you LouisePositiveResponsiveness, Professionalism
Paul · 14 June 2022
★★★★★ 5/5
GooglePaige was extremely helpful and professional throughout our interactions. A real asset to Gateway and a pleasure to deal with
Ian · 14 February 2024
★★★★★ 5/5
GoogleAbigail was very helpful and prompt in dealing with my enquiry.
Many thanks
Debbie · 28 June 2024
★★★★★ 1/5
GoogleAVOID AVOID AVOID AT ALL COST.
To all freeholders stay away.
To all leaseholders get a RTM done as soon as possible so you won't get ripped off.
Naftali · 9 September 2025
★★★★★ 5/5
GoogleAnnika was helpful and professional throughout
Victoria · 17 October 2024
★★★★★ 1/5
GoogleAwful. Charge ridiculous money for a service charge for our estate and do not keep it well at all. Grass I mowed for months, weeds everywhere. Total scam and rip-off
Nicola · 30 May 2024
Agent replied · 13 June 2024
Good afternoon Nicola,
Thank you for your feedback, however we are currently unable to assist you with your query due to the limited information you have provided.
We kindly ask that you provide your full name and Gateway reference via email to reviews@gatewayplc.co.uk.
A member of the team can then reach out to discuss your concerns further.
Kind regards,
James
★★★★★ 5/5
GoogleWe are currently selling our house and have worked closely with gateway in regards to our move. Louise has been extremely helpful throughout and made the process really easy.
Luke · 14 June 2023
★★★★★ 5/5
GoogleI had cause to contact Gateway to obtain some important information which I needed to complete a property purchase. Within 45 mins Ellie Walton of their Legal team had responded with exactly what I needed allowing me to complete on time. Great service - Thanks
John · 14 June 2023
Agent replied · 13 June 2024
Hi John,
Thank you very much for your positive review.
We are delighted to hear that you have had such a great customer experience with Ellie and the Legal Team.
We will certainly be passing on your kind comments!
Kind regards,
James
★★★★★ 5/5
GoogleThank you Abigail Gonsalves for the prompt and professional response. Much appreciated.
Subbiah · 28 June 2024
★★★★★ 5/5
GoogleI have lived on Helmsley Road, Wakefield for close to 3 years and have always found the gardening service to be a high quality. I met with Curtis today, a new gardener responsible for our area, and he was very friendly and inquisitive about how best he could serve this community. Thoughtful approach, I am glad to have him as part of our neighbourhood
Richard · 14 April 2024
★★★★★ 5/5
GoogleZoe was helpful and responded quickly to my query.
Julie · 13 August 2024
★★★★★ 5/5
GoogleThank you to Diane and all staff at Gateway, for going the extra mile again. Very appreciated.
Steven · 15 March 2024
★★★★★ 5/5
GoogleEmma was awesome. Resolved my query and followed up and promised. Thanks Emma!
Isam · 30 May 2024
★★★★★ 5/5
GoogleThe phone was answered immediately when I had a query, I was transferred to the correct department first time, and then my query was resolved propmtly by a polite and courteous advisor. That's all I could ask of a company, hence the 5 stars.
Alistair · 14 June 2023
Agent replied · 13 June 2024
Hi Alistair,
Thank you for your great feedback!
Kind regards,
James
★★★★★ 1/5
GoogleAwful got to be the worst property management team I’ve ever encountered. People on the phone are rude and sarcastic! Paid them money for bits for my solicitor in January and then found out they’d done NOTHING! After agreeing to refund it it’s take nearly 3 weeks!! Joke of a company and rude staff
Joe · 22 September 2024
★★★★★ 1/5
GoogleHorrendous company to deal with. They don’t respond to emails and just keep ignoring you. I am owed money off this company and they told me weeks ago they would send me a cheque and still nothing. Avoid.
Phil · 16 November 2023
Agent replied · 13 June 2024
Good afternoon Phil,
Thank you for your feedback. We are sorry to hear that you feel this way about our service.
The Customer Services Department has confirmed that your refund is being processed and will be with you very shortly.
If you have any further queries, we encourage you to contact the Customer Services Department on 01702 443 555. They will be delighted to assist you.
Kind regards,
James
★★★★★ 5/5
GoogleSuper helpful and professional! Thanks
Sara · 19 March 2026
★★★★★ 5/5
GoogleFlo was extremely helpful in sorting out an issue.
Edward · 28 July 2024
★★★★★ 5/5
GoogleDelighted with my experience, Carly was beyond helpful!
Karin · 13 August 2024
★★★★★ 5/5
Googlei really think gateway have done a good job at our block. they took it over from another firm who just did nothing and managed to get people to pay their service charges which meant things could then get done. clearly its a tough job being a managing agent based on some of the comments i have read but i say it the way it is.
David · 17 June 2019
Agent replied · 15 June 2024
Hi David. We have verified you are a customer of ours and would like to thank you ever so much for the positive review. With over 50,000 customers we really do try hard to deliver the service we are contracted to do for a reasonably price. Thanks again. Best wishes from everyone at Gateway.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
