5/5
GoogleEllie Thurling has been extremely efficient and helpful
Agent replied · 13 June 2024
Hi Tracey, Thank you for your positive review. It is greatly appreciated! Kind regards, James
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
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Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you Abigail for your support.You demonstrated professionalism concerning my query and I was pleased with the support you provided for me. Thanks and keep it up.
5/5
GooglePaige Heiser has been extremely professional in her communications and assistance with me. As I work at Curo she has helped resolve an issue swiftly and effectively.
1/5
GoogleScale doesn't go low enough, If I could rate 0 I would. Absolutely no regard for their customers what so ever. Zero services provided, zero management of problems, expensive and you get little to nothing in return. Not only that, when you ask questions, they never get back to you. Ignorance is bliss.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleGateway have just been absolutely amazing. They have just turned around a transfer pack in days after a conveyancing nightmare. In the past they have always helped with charges and payment and always been patient and understanding. I honestly cannot believe how good they have been and Lindsay is a star, thank you so so much
1/5
GoogleOne star is too high for their worth and abilities. I have been with them for under 6 months and I have been down right bullied by their office. They have breached confidentiality by sending the wrong letters to wrong addressee, they have threatened and harassed me for a payment that was due from the previous owner and are completely unreachable to discuss any of these issues. To say they are appalling is an understatement of grand proportions. When buying a future home, please be aware of who are the property management, because they can make your life a living hell purely for your existence in a property they manage.
Agent replied · 13 June 2024
Hi Anonymous. Please do contact your Property Manager if indeed you are actually a customer of ours so we can investigate your comments. Many thanks.
5/5
GoogleAn excellent company, would highly recommend. Special mention to Alison Kane & Laura Day, for their superb organisation, unwavering politeness, and relentless work ethic. The both are a credit to the company.
1/5
GoogleWe rent an apartment managed by Gateways Management Ltd. I am 94 and my wife is 92. Our landlord is out of the country. We asked our son to raise two serious safeguarding issues with the company. The first is extremely serious as the front door fails to close and is often left wide open. The management company know about this. They altered the door because the first one didn’t close properly either. Surely they MUST understand the potential risk should an intruder get into the building. Don’t they realise the potential harm and danger they are exposing residents to. There are several other elderly people living here. To add insult to injury, there are signs warning residents in the carpark about the risk to doors not closing properly. Secondly a lightbulb in the room/ corridor next to the lift is out and has been for many weeks. When standing by the lift, you have no idea if anyone is lurking in the corridor next to it. To make matters worse, this is very close to the door that they know is often left wide open. Despite being told this, they have failed to repair or even investigate. They state that only the flat owner can raise issues. Surely anyone can report a safeguarding issue especially as if anything goes wrong there could be serious consequences. How can a management firm deliberately ignore serious issues. My son was just dismissed and the lady not at all bothered. We were shocked by her attitude. In our apartment block there are many other issues that we have been told they know about and yet don’t respond. Surely it is EVERYONES responsibility to raise serious safeguarding issues when they spot them.
5/5
GoogleEllie T at Gateway was such a delight to deal with. I rang up with a full head of steam in confusion over some correspondence. She calmly dealt with the matter without any fluster or bluster. I came away very happy having dealt with a professional, mature and non-judgemental person. Ellie T for Prime Minister!
Agent replied · 13 June 2024
Hi Chief Leaf, Thank you very much for the 5* review. We are delighted that you had such a great customer experience and we will certainly pass on your comments to Ellie! Kind regards, James
5/5
GoogleReally helpful and understanding following a new takeover! Thank you Phoebe for your excellent customer service and for helping to find a solution for service charge
5/5
GoogleAbigail was very polite and extremely helpful. I’m sure she is a great asset to Gateway.
5/5
GoogleI’ve had the most amazing experience with Julianne Childs the Estates Manager from Gateway. She was calm and polite. Listened to me and gave me great advice and answered my questions. She followed everything up by email and couldn’t have been more helpful if she tried. I’m very grateful.
5/5
GoogleFlo was extremely helpful and quick to respond. Very professional.
5/5
GoogleGrace has been helpful and flexible in supporting my queries and clarifying my questions.
5/5
GoogleAmber was so helpful and super speedy at responding. Our issue was resolved so quickly. Thank you so much!
5/5
GoogleAbigail has been really friendly and helpful, and is now in the process to resolve my issue. Many thanks
5/5
GoogleGrace Francis - Great very understanding and very helpful, friendly and kind Thanks
5/5
GoogleWe recently had cause to question a charge relating to the half-yearly service charge for our development. This was promptly resolved by the Customer Services Manager to our satisfaction. Thank you for your prompt action.
5/5
GoogleExcellent service !! having worked alongside Abigail and the team at Gateway Property Management Ltd we found them to be very professional and organised.Would highly recommend.
Agent replied · 13 June 2024
Dear Jamie, We are thrilled that you have taken the time to leave us such a fantastic review. We are constantly striving to deliver the very best customer service and feedback like yours really motivates and spurs the team on to do even better. Thank you and take care! The Gateway Team
5/5
GoogleMichael Lawton was incredibly helpful and answered all of my queries clearly and comprehensively. This was so important to my family as we are purchasing a flat on Audley Court and the information (provided by Michael) enabled the process to become smoother and less stressful. Well done to Michael and the other members of the Gateway team for excellent customer service.
5/5
GoogleCustomer Services Manager Claire Harold was very helpful and my issue was resolved very quickly.
5/5
GoogleBig thanks to Louise Tunstall who was friendly and professional on the phone. Received the email I required within minutes of Louise saying she would send it which means I can move forward with the house sale with ease. Louise is a credit to Gateway Property Management.
5/5
GoogleI am specifically leaving a commendation for David White, Paralegal, Solicitors Enquiries Department @ Gateway. I am due to exchange on a flat sale tomorrow and today, my buyer's solicitor requested a sales pack from Gateway, even though we took out Right to Manage in 2009, meaning Gateway hasn't managed us since then. I called Gateway and was put through to the lovely, kind and compassionate David White. He calmed me immediately with his soft, reassuring manner. He took the time to really listen to me and went the extra mile by suggesting he send my solicitor confirmation that a sales pack, in my case, would not be helpful or relevant. As a consequence of David's email, my buyer's solicitor conceded and we are ready to exchange tomorrow. It was such a pleasure dealing with David.PositiveResponsiveness, Professionalism
1/5
GoogleThis company is an absolute shambles would stay well clear from them if possible (if that even is possible). I’ve had a pigeon infestation for the past year which has caused me incredible stress I literally clean the car then next day car is bombed. Have contacted these guys as they manage the estate I live on… living in a leased property they are responsible for maintaining exterior parts of the building clearly they believe differently as it has taken them over 9 months to even get a quote for the works to prevent the pigeons which is pretty straight forward. Very unhelpful and unsympathetic they have stated many times they have been working as quickly as possible and following their normal procedures. Completely unacceptable I pay money to a service charge that is not being honoured. If I was looking for a company to manage an estate be sure to avoid these guys as they literally have 0 customer service and just quite plainly don’t care. Have emails to back this up….SHAMBLES!!!
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