Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWas a tenant for 3 years with Nikki and her team at Bairstow Eves Southend.
After using the majority of other agents in the area and being very frustrated with the quality of communication and competence, this team is a breath of fresh air! Will go out of their ways to ensure things are done professionally and in an adequate time frame, incorporating a friendly personal manner.
Couldn't ask for more in an estate agent.
Carla · 13 June 2019
Agent replied
Thank you Carla for your 5* review and kind comments. It's good to hear that Nikki and the team provided you with such excellent service. All the best, Mike.
★★★★★ 5/5
GoogleI cannot thank Donna and Lucina enough for their tireless, hard work in selling and purchasing our properties for us. There were hurdles throughout but Donna kept us updated every step of the way, and went above and beyond to ensure things were taken care of for us. We are forever grateful to you all for making our dreams come true. I cannot recommend Bairstows Southend enough.
Shannon · 27 August 2021
Agent replied · 27 August 2023
Thank you for the great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCallum Greenwood was super helpful in getting us a viewing and organising our contract. Really professional and friendly guy who knows his stuff! Nick Gomez was also a great help on move in day.
Aislin · 27 June 2024
Agent replied · 26 August 2024
Aislin, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had Bairstowes use a connection to paint my rental flat throughout. The guy was super efficient and quick. Photos were sent to me as I’m currently out the country. Very happy.
Tracey · 27 July 2024
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review Tracey. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recieved 5 star treatment all the way,from start to finish. My house sale became very complicated and stressfull for me, but i recieved such dedication and professional can do attitude, especially from Lucina, who went out of her way, many times to ensure my sale went through with as less stress as possible. Bairstow Eves are very lucky to have such a dedicated young lady in there employ. Thank you Lucina
Michelle · 10 November 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
★★★★★ 5/5
GoogleSamantha has been so helpful and made the whole process of moving home so easy and seamless. Couldn’t have asked for a better agent! 10/10 🤩 …
Matt · 2 October 2024
Agent replied · 23 October 2024
Thank you Matt so much for your wonderful 5* review! We're thrilled to hear that Samantha made your moving process easy and seamless. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI cannot thank Donna and Lucina enough for their tireless, hard work in selling and purchasing our properties for us. There were hurdles throughout but Donna kept us updated every step of the way, and went above and beyond to ensure things were taken care of for us. We are forever grateful to you all for making our dreams come true. I cannot recommend Bairstows Southend enough.
Shannon · 23 March 2021
Agent replied
Thank you for the great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuper friendly and helpful staff, especially Nick and Sharna.
Jennifer · 22 May 2025
Agent replied · 3 June 2025
Thank you for taking the time to leave us this great 5* review Jennifer. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI sold a flat through Bairstow Eves in Southend. I was impressed with the staff at how friendly, helpful and professional they were. I initially met Jane one of the Sales Negotiators then moved on to deal with Lucina the Assistant Branch Manager who was amazing, especially with communication.
My only negative feedback was the conveyancing company they recommended I use at a 'discounted rate'. I was really disappointed at having to do most of the work and continually chase for responses. Finally despite completing over a week and a half ago, my documents have still not been received by the management company who will not close my account until they are received!
Other than the above, I would be happy to use Bairstow Eves again but would almost certainly arrange my own conveyancers.
L · 27 June 2024
Agent replied · 26 August 2024
Hi L Hennessy, thank you for sharing your experience with us. We're delighted to hear that Jane and Lucina provided you with friendly and professional service. We apologise for any inconvenience caused by the recommended conveyancing company and have passed on your feedback. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe sale process was complicated and long however Lucina's team has always worked hard to solve all the issues in a timely manner and keep me up to date all the time about the sale progress . THANK YOU Lucina, Shaun and Donna to help me purchase my first dream home ! I really recommend them.
Amine · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my friend are becoming new tenants with Bairstow Eves and they have been very professional and polite. Rob was our estate agent and he has been very helpful and has kept us up to date with all of the required information and has helped us as much as he can. I would definitely recommend this estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Cristina · 27 August 2021
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleRecently purchased a house through Bairstow Eves and was very impressed with how it went. We got regular updates (thank you Donna) and the sale went through very smoothly considering we was in a chain. Would definitely buy with Bairstow again
Naomi · 23 October 2023
Agent replied · 29 October 2023
Thank you for your wonderful words and kind review! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleSamantha has been great organising a smooth transition into our new home. Thank you so much for all your assistances.
Kirk · 18 November 2024
Agent replied · 9 December 2024
Many thanks for your fantastic 5* review Kirk. I will of course pass on your kind hearted words to our Southend branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy lettings agent was Sharna who was so friendly, professional and lovely throughout the entire process. She is so personable and makes you feel comfortable at all times. Sharna ensured the entire transition was as smooth as could be, an amazing service. Thank you 🙌🏽 …
Lauren · 13 August 2025
Agent replied · 13 April 2026
Thank you for your kind words about our lettings agent, Sharna! We are thrilled to hear that she provided you with a friendly, professional, and smooth experience. At our company, customer satisfaction is our top priority and we are happy to have Sharna on our team 🙌🏼
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have had an amazing experience with Bairstow Eves. Samantha has been an amazing and patient agent and she made everything a breeze.
Salome · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review Salome! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCallum made the entire process incredibly smooth and straightforward. He took the time to answer all our questions thoroughly and kept us informed at every stage. Thanks to his support, we’re now happily settled into our new home!
Kristain · 13 May 2025
★★★★★ 5/5
GoogleAbsolutely excellent service. My flat had been rented to the same tenant for 11 years and needed extensive refurbishment before being marketable again. The team managed to find a very qualified local tradesman to handle all the repair work and secure a new tenant within days after the works got completed, with a 50% increase in rent. Process coordination was super smooth and the IT tools worked very well. Definitely one of the best agencies I have ever dealt with.
Olivier · 29 March 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us this amazing 5* review Olivier Passieux. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSamatha has been so helpful & sort out everything so quickly for us. Highly recommend Bairstow Southend
Stephina · 4 December 2024
Agent replied · 9 December 2024
Many thanks Stephina for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with Mariam and Aaliyah at baristow and they were so professional and gave me good advice as a first time buyer. Wouldn’t recommend any other agent
Sam · 28 May 2024
Agent replied · 26 August 2024
Many thanks sam tahir for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service with quick responses and follow up messages. Daniel was especially helpful with a few teething problems when we first moved in. Overall very good service.
Oliver · 28 May 2024
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review oliver evans. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLucina dealt with a purchase for my client and as far as estate agencies go, Bairstow have been amazing thanks to Lucinas communication and wonderful service, along with her colleagues who I spoke to when she was away from the phone. I look forward to working with them again in the future.
Lucia · 30 July 2022
Agent replied · 30 July 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas served by Sharna Greenfield, she was really good and all the stuff is really amazing.
Keep it up team
Pamela · 13 March 2026
Agent replied · 13 April 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to Lucina and colleagues for the help of purchasing my property. After some challenges to get it pushed through on the final stages, we finally made it there in the end with Lucina herself chasing it up and keeping me informed with every update.
Thank you!
Louise · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo helpful In helping us find a flat to rent which allowed us to have a dog and cat. Nikki and the team have been so helpful with everything to the point they took time out of their day to do the garden which was in a state due to other tenants throwing rubbish out and cleared it up completely. Friendly and really helpful, Thank you
Amy · 10 December 2018
Agent replied
Hi Amy
Thank you for leaving this review. It is great to hear that we managed to get everything sorted out for you and made sure that you had a great place for your pets. Thank you for the 5 stars as well!
Kind regards, Chris
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