Bairstow Eves Southend-on-Sea reviews

★★★★★ 5/5

Google

Both Lucina Sherlock and Shaun Baker went out if their way to assist me in all aspects. I was selling a property, however, I live in Canada and our system is totally different. I am a retired Air Hostess with Air Canada 35 years and I know the importance that you don’t get a second chance to make a first impression. Their Customer Service skills are above reproach. It was a huge comfort for me feeling that all was taken care of. I am very grateful to them as it was stressful for me wading into uncharted territory. I cannot say enough positive things about my entire experience.

Regina · 2 December 2022

★★★★★ 1/5

Google

Worst agency ever. Please don't buy or rent house through them. I rented and suffered. Poor communication and they will not give deposits back. Especially beware of Agent Nick.

Alagappan · 21 August 2026

★★★★★ 5/5

Google

Blooming amazing!!!! I initially called for some advice and spoke with Shaun, after giving some advice I was informed of some properties up for rent which viewing were arranged quickly. I viewed two properties with Shaun and he was presentable kind understanding of my situation and the contact was great. When I decided to wanted to go ahead with one of the properties I was walked through what I needed todo, even in Shaun’s holiday leave both Dan and Lorraine were brilliant in handling any queries I had, on both occasions when I needed to pop in to sign forms I was allowed to take my dog in also. I have now gotten my keys and move in today!!!!!! Amazing service, amazing staff and an amazing experience all made easy. Thank you all for all your hard work in making my experience a positive one.

Lewis · 2 November 2022

★★★★★ 1/5

Google

Not impressed by the service the lack of communication between the staff members is so unprofessional took 3 months to sort out a silly issue after numerous phone calls which literally took Lorraine 5 minutes to sort out today and clear up. so many issues with the flat noting mould being painted over blown kitchen window trip hazard in the kitchen bulbs blown rodent problems cracked tiles in the bathroom toliet leaking and more and yet after all that they still kept the whole deposit for manetince work due to having to give up the flat for unforseen circumstances even tho left the flat in a better state than when I moved in if you're looking at renting I'd highly recommend going elsewheree save your self the stress and money and also If only Lorraine was there from the start, I don't think any of this would have happened.

Brandon · 3 September 2022

★★★★★ 5/5

Google

Jane and team were excellent dealing with selling / buying house, as I have been to both services from them. Jane with many years of experience in the market and so well discussed and advice her customers for the potential outcome as always. Highly recommending her services from Bairstoweves , Southend Branch.. Libin

Libin · 27 July 2024

★★★★★ 5/5

Google

My partner and I have just completed our second purchase through this office and, once again, Lucina and her team have proven themselves to be warm, professional, responsive and transparent. I would highly recommend the team and wanted to say they are a credit to the Bairstow Eves brand - thanks guys!

Tarek · 12 August 2024

★★★★★ 5/5

Google

Amazing people and very professional but also very friendly. My family and I found our ideal home through Southend Bairstow Eves. Nick and Daniel made our whole renting experience so easy and straightforward. If we had any problems along the way they helped us resolve them straight away. Communication was spot and we are now making our house a home thanks to them!! We would 100% recommend this Estate agents. Thanks again guys.

Tania · 1 May 2023

★★★★★ 5/5

Google

We got a flat, I am incredibly thankful for Nick who knew my situation and only had a week to sort it all out and he was rushed off his feet helping me and my children be housed! I am so thankful for nick who did an outstanding job!

Vicky · 13 March 2026

★★★★★ 5/5

Google

Samantha and Nick helped me and my partner get a lovely flat. The process was amazing. We’re both quite young and new to this thing but they were very patient, explained everything perfectly and all was smooth sailing. Thank you Nick and Samantha!

Grete · 20 December 2024

★★★★★ 5/5

Google

As a tenant, Bairstowe eves has been extremely supportive, Samantha Yeatts has been amazing throughout this whole process, explaining everything in detail which made this whole process easier for me and my partner. …

Cayleigh · 13 April 2025

★★★★★ 5/5

Google

We have recently moved into a rental property and Sam was amazing help getting everything up and running. She was friendly, approachable, professional and always responded to our questions in a timely manner. Thanks for taking the stress out of this process Sam!

Michelle · 3 December 2024

★★★★★ 5/5

Google

I worked with Jane Crosland to sell my property. Jane was great to work with, nothing was too much trouble and she explained things really well in terms of the market, rates and also costs associated with the sale. She was on hand to advise and chat to and I'd recommend working with her.

Claire · 28 May 2024

★★★★★ 5/5

Google

I would like to praise Chole for her dedication, hardwork and understanding. She has been so helpful and flexible in helping me, she is a blessing and a joy to have in your agency.

Sandra · 11 June 2026

★★★★★ 5/5

Google

As a first time buyer, I really can’t recommend Bairstow Eves enough, the team has been absolutely fantastic from beginning to end. 10/10 team! Shoutout Donna, Sam and Tom!

Jalal · 11 July 2026

★★★★★ 5/5

Google

Renting my new flat was made quick and easy by Nick at Bairstow Eves. The whole process, from the first viewing to moving in, took less than a month and I couldn't be happier with my new place. Thank you so much!

Megan · 30 March 2026

★★★★★ 5/5

Google

It didn't take long to get an offer on our flat. Jane did the valuation of our home and was very knowledgeable and friendly. Later as our sale progressed. Lucina and Donna were very helpful chasing our solicitors who were particularly slow and difficult to deal with. They were very patient with us and we felt supported by them. At some points we felt Lucina and Donna went above and beyond to help us.

Sarah · 3 October 2022

★★★★★ 5/5

Google

Jane Crossland I used when my mother had to sell her property … Jane was kind courteous , professional but became more like a friend … so that when I needed a sale of another property I went back to her and the Southend branch ….. I cannot recommend them enough …. I trusted them and got the results I needed

Andrea · 26 October 2023

★★★★★ 5/5

Google

Special thank you to Becky M who has supported me and always been on the end of the phone through out my whole tenancy, and even helped me chase issues ive had with property management even though its not her job to deal with and whilst she is busy doing her own job, cant thank you enough, and also Jake, Dan and Nikki who always do there best to help me when i call.

Sarah · 27 August 2022

★★★★★ 5/5

Google

We needed to move due to changes in our landlord circumstances. From the first contact through our mother in law via Katie the process has been good. Katie was really helpful and contacted us with a property that suited the next day. After viewing a property what had just come on the market, she was able to take us through the application process quickly and efficiently. What has been really good is that she helped us with our queries in a prompt manner and has gone out of her way to help the application proceed smoothly. Through her professionalism and persistence yet friendly approach, she was able to push through for our desired move date and secure the keys from the landlord for the Saturday. So within a week of starting the process, she has helped us secure a new place. Thank you Katie and the team. Looking forward to our new tenancy with Bairstow Southend.PositiveResponsiveness, Quality, Professionalism

Richard · 27 August 2021

★★★★★ 5/5

Google

I want to say special thanks to Mr.Robot West for his support and help, he being very supportive Regards Mehfuz Khan

Mehfuz · 11 August 2026

★★★★★ 5/5

Google

What a team Lucina and Donna are and everyone else who is in that team, from start to finish they were on the ball and answered any question I had and went above and beyond in helping me with my move, they got back to my emails almost straight away, I didn’t have to wait more tha. 15 minutes and that’s impressive with how busy the housing market is at the moment, if I called and they were on another call they would get back to me as quick as they could, if anything they were chasing me for what I needed to do, if it wasn’t for them I don’t think my move would have gone through as I had a few complications but Lucina and Donna were on hand every time with help and advice and I’m so thankful to them both. I honestly believe if I had gone with any other estate agents I would still be in the same place, I’m so glad I picked them. You are both brilliant and so good at what you do I was totally impressed by your level of knowledge and professionalism in how you carried out your work and helping through every step of the way Thank you so much Lucina and Donna for all your help and thank you to whoever else chipped in with getting my move completed, keep up the good work Kindest regards Kevin

Kevin · 27 June 2021

★★★★★ 5/5

Google

My dealings with Sam have been exemplary. From getting through on the phone to back up and general demeanour. Thank you.

Steve · 9 August 2026

★★★★★ 5/5

Google

I cannot thank Lucina and Donna at Bairstow Eves enough. Excellent support and service from start to finish. They regularly kept me updated and checked in with me. They are so professional and yet approachable, which was so appreciated as I was buying a house for the first time alone, following a divorce. Bairstow Eves as an agency in general is excellent and I highly recommend them. Thank you, Lucina and Donna, and all at BE. I can’t wait to start a new chapter in my lovely new home.

Fay · 16 June 2021

★★★★★ 5/5

Google

Used Bairstow Eves to purchase a property in the area. They were professional, prompt and friendly throughout the whole process. A big thank you to Donna and Joanna for keeping things moving forward and keeping me informed along the way. Would highly recommend them and wouldn’t hesitate to use Bairstow Eves in the future.

Andy · 24 December 2023