5/5
TrustpilotMorris Dibben were apsolutely brilliant…
Morris Dibben were apsolutely brilliant when we were buying a property through them.
Trusted Agent profile
Morris Dibben Southampton Sales reviews
★★★★★
321 reviews across 3 platforms
53 London Road, Southampton, SO15 2AD, Southampton SO15 2AD
Morris Dibben's Southampton office at 53 London Road is rated 4.0 out of 5 across 321 reviews on three platforms, including 277 Google reviews rated 4.2. The 42 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotyears ago purchased a house paid to…
years ago purchased a house paid to have survey done had to have roof on extention redone and floor levelled but he did not notice the central heating was working and needed 4k spent onit to get it sorted no redress
1/5
GoogleHorrible service two properties we liked and tried to put holding fees on have been told we are not allowed and then someone else takes the property! Been discriminated against because my fiancée is pregnant and they are wary of using guarantors! Poor poor service! Won't be using them again.
Agent replied · 24 October 2024
Hi Jake, I’m very sorry to hear that you have had a bad experience at Morris Dibben. We will not take a holding fee from a Tenant until a Landlord has accepted an offer, we can’t agree a Tenancy without the Landlord's authority and unfortunately in this case you also had a dog which many Landlords will not accept. We certainly do not discriminate against Tenants if they are pregnant or have a guarantor, it is down to the individual Landlord of each property whether they are happy with an offer. If you would like to discuss this further please contact me on 023 8124 7005.
1/5
GooglePlease be aware of this extremely dodgy company. they made me loose my 6 months. they discriminate people.
Agent replied · 24 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
3/5
GoogleStruggled with understanding needs, discussions lost in translation from on the ground team and admin team. Quite a lot of back and forth, however in the end Anais pulled through for us. (Still a few teething problems in the rental but I trust that they get there in the end)
5/5
GoogleMorris dibben were very helpful. I recently purchased a house through them, the communication was very good and the people were very nice to deal with. I recommend.
Agent replied · 8 January 2025
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had a very good experience with Morris Dibben everybody on the team was professional . Narinder help me get my purchase through in a timely manner. Thank You
Agent replied · 24 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleHad an outrageous experience with Morris Dibben Letting agency. After viewing a flat, the next day I contacted the Morris Dibben asking them to speak to the landlord of that property and try to negotiate the price. The person I spoke to, Toby, had quite an aggressive attitude towards me. I explained to him that I am ready to sign the contract for this property and pay the deposit immediately if the monthly rent amount can be reduced. Toby refused even to try to speak to the landlord, claiming that the landlord is their client and they must protect their interests - by reassuring me that he is sure that the landlord won't agree to my proposed price. Who am I in this situation then??? Who will protect my interests??? The agency is asking for £600 agency fee per person when signing a contract - this is one of the highest agency fees in Southampton. Am I not their client? Am I supposed to pay £600 of agency fees and not even be treated appropriately? The agency could have tried asking the landlord to negotiate the price. It's their job to provide communication between me and the landlord. Otherwise, why do we need an agency that has enormously high fees and refuses to do its job...?! I really hope that the landlords who cooperate with Morris Dibben will see this review and will draw appropriate conclusions. Property details: 1 Bedroom Flat, Dundonald Close, Southampton, SO19 9TA
5/5
GoogleThe team were very efficient, helpful, always going the extra mile to make sure all would be accomplished and realistic when matters needed to be sorted.
Agent replied · 8 January 2025
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
YellAvoid this company
I had no other option but to leave 1 star. But this company deserves nothing. An absolute dog sick of a company that left my daughter feeling suicidal. They will show students one image of room but that's not what they will get!! DO NOT use this letting company. They have a money grabbing staff member by the name of Emily that does not care about the young people renting. Avoid
1/5
GoogleVery poor communication skills. Would not recommend due to one person’s inability to communicate.
Agent replied · 24 October 2024
Thank you Donald for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLack of professionalism
Lack of professionalism, arrogant employees. It has been 3 months since my offer was accepted and there has been no progress (even the searches). I was lied to twice by Morris Dibben Bitterne Southampton employees. Not recommend it.
1/5
TrustpilotTerrible
Terrible. Error on memorandum of sale meant error with mortgage offer. I had mortgage offer 2 months before anyone their end realised it hadn't been received by solicitor or EA. No communication throughout.
5/5
GoogleCould not of asked for better service Narindia has gone above and beyond to help, and made our moving experience one to remember cant thank you and Andy enough!!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Many thanks for the wonderful 5* review. Many thanks, Lucy, Customer Relations.
2/5
GoogleCalled a few weeks ago to enquire about renting out my property. The guy I spoke to asked me to send through photos and details of the property and I haven't heard anything since.
Agent replied · 24 October 2024
Hi Jonny, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
4/5
GoogleVery happy with service from Morris Dibben over the past months buying a new property. I would give Stephen Henry a FIVE star review for his incredibly diligent and thorough care, attention, communication and overall service!
Agent replied · 24 October 2024
Thank you Mike for your kind review. We do always aim to provide a 5* service, therefore we would very much appreciate it if you would contact us via review@countrywide.co.uk. so that we can understand how we could have achieved that elusive fifth star. Best wishes, Scott
5/5
GoogleThe service from Morris Dibben was excellent and they were very efficient throughout the process of buying houses. The staff are always friendly as well as maintaining a good professional relationship with our family.
Agent replied · 24 October 2024
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleVery efficient throughout. Would reccomend.
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleVery very poor customer service. The Portsmouth office is full of very unresponsive people who are insensitive to our needs when we were tenants. I am not sure whether this was connected to the fact that we are foreigners but I must say the experience was awful and I would never recommend Morris Dibbens to anyone! Very very poor service, not what I had expected of them!
5/5
TrustpilotEmily jones
Emily jones was working day and night so i could secure my flat.
5/5
GoogleThank you so much for looking after my property and selling it.
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotStay away from Morris Dibbens
Stay away from Morris Dibbens if you want to get your security deposit back
5/5
TrustpilotGreat service
Great service, very professional, highly recommend Morris Dibben Southampton.
5/5
GoogleExcellent experience, I can only recommend.
Agent replied · 8 January 2025
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Morris Dibben Southampton Sales
How many reviews does Morris Dibben Southampton Sales have?
Morris Dibben's Southampton office has 321 reviews across three platforms: 277 on Google, 2 on Yell, 42 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Morris Dibben Southampton Sales's rating?
Morris Dibben Southampton Sales is rated 4.0 out of 5 across all 321 reviews, and 4.2 out of 5 on Google from 277 reviews, checked 9 October 2026.
Where is Morris Dibben's Southampton office?
Morris Dibben Southampton Sales, 53 London Road, Southampton, SO15 2AD, Southampton SO15 2AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.