Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLooking to buy a property and Mann have really gone that extra mile. In my recent dealings with them, they have demonstrated an outstanding level of professionalism. Their staff are both approachable and courteous (Laura and Holly in particular thank you so much for all your help so far). So refreshing to find excellent customer service; I would have no hesitation in recommending their services to others.
David · 6 September 2019
Agent replied
Thank you for your 5* review of our team and I am pleased to see that they went the extra mile and that you would recommend them without hesitation.
Kind regards, Emma
★★★★★ 5/5
GoogleReally friendly bunch, Nicole has been great and would definitely use them again. Big smiles all round
R · 1 May 2020
Agent replied
Thank you for the great 5* review.
Kind regards, Lucy
★★★★★ 5/5
GoogleI requested details of the property I currently rent out from Alfie Colmer at Mann & Co, Locks Heath. This was quite a detailed form required by my solicitors. I explained the urgency to Alfie and he had completed the form and sent relevant attachments within a couple of hours - brilliant service!
Vanessa · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am really thankful for Mann Letting Agency to get me a perfect flat where i really interested to take in Park Gate. Perfect Location and easy access. They Made my life easy with setting up utility in that flat too. Timely Response from Lee and their team helped me a lot with any queries where i came across. Happy that would recommend to anyone.
Michael · 28 July 2019
Agent replied
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleThese guys have been so lovely helping me get a place that I really wanted. They were really patient and kind, and made what is usually a stressful process far smoother. A special shout out to the lovely Saxon!
Highly recommended.
Chay · 2 May 2023
Agent replied · 29 October 2023
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 5/5
GoogleThese guys have been so lovely helping me get a place that I really wanted. They were really patient and kind, and made what is usually a stressful process far smoother. A special shout out to the lovely Saxon!
Highly recommended.
Chaley-Anne · 1 May 2023
Agent replied · 30 July 2023
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 1/5
GoogleTerrible experience trying to sell our house with Mann locks heath.
Didn't manage to get a single viewing in over a month. Had three viewings booked in, all were cancelled.
Great at communicating until they get the listing, then useless. They do not follow up clients and confirm bookings until prompted.
Avoid.NegativeResponsiveness, Quality, Professionalism
Tim · 25 August 2021
Agent replied
Hi Tim,
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleReally smooth experience purchasing my first home with this company, such a professional friendly team that helped me every step of the way - thank you so much and I highly recommend.
Caroline · 29 September 2023
Agent replied · 29 October 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleA brilliant with an experienced team on both sales and lettings. I let my property for quiet some time and have now decided to sell my property lee and Olivia have been friendly and approachable and I will recommend them to friends and family
Lee · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Olivia, Steve & Jamie from day 1 of contact. Options we did not know existed offered and gladly taken. Updates received on a regular basis, and boy this team really work long hours! Looking forward to moving into our new home very soon, thank you guys!!!PositiveResponsiveness, Professionalism
Sharon · 25 August 2021
Agent replied
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience from the moment Jamie valued our property and on through the viewing process managed by Olivia. Secured lots of viewings which led to a quick sale at a price we were very happy with. Can't ask for more from an estate agent - they are worth every penny.PositiveQuality
Mason · 25 August 2021
Agent replied
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the moment my phone call was answered the service was professional, but personable, courteous and friendly. The appointment was on time, and this started the swift and efficient paperwork, booking and moving into my new rental property. Nicole, please accept a massive thank you, a real jewel in the world of Estate Agents and Lettings.
Pete · 28 January 2020
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleRecently had a house viewing for it to be priced up. The person that came out to visit was great and the costumer service was lovely, highly recommend using these
Caitlinelizabeth · 29 September 2023
Agent replied · 29 October 2023
Thanks for the wonderful recommendation and 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a great company to deal with, spoke to a lovely lady called Lauren, couldn't do enough for me, making the whole process pain free, will definately use them again
Joanne · 29 September 2023
Agent replied · 29 October 2023
Thank you for your excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from the sales team and in particular to Laura. Very professional and friendly. Always went above and beyond and kept me informed throughout the whole process. I felt like I was getting a personal service and would most certainly use them again! I also never write reviews but they absolutely deserved this. Thank you!
Kim · 7 November 2019
Agent replied
Many thanks for taking the time to leave us this amazing 5* review of your experience with our dedicated Mann team. Kindest regards, Lucy
★★★★★ 5/5
GoogleOlivia helped me find my new home, and provided me with all the help I needed.
Very professional and an asset to the estate agents.
Amy · 30 May 2025
★★★★★ 5/5
GoogleSuch an easy process, Holly helped me recently with renting and did a great job. I couldn’t recommend them highly enough.
Julianokilbride · 26 February 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had very good customer service from the team at Mann and Co Locks Heath. They called me back and were accommodating when arranging a valuation of my house. They arrived on time and delivered the confirmation letter later the same day. I would highly recommend the team at Locks heath. Regards Chris
Chris · 7 August 2019
Agent replied
Thank you for your great 5* review and feedback! It is great to see that you would recommend our hardworking team to others. Kind regards, Scott
★★★★★ 5/5
GoogleI have just completed two viewing with Lee and he was very professional and knowledgeable about the properties. He's a young guy, he will go far. As a property developer and landlord I am regularly in contact with estate agents, both Mann and Lee are excellent.PositiveProfessionalism
Peter · 25 August 2021
Agent replied
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey were the best estate agents in our chain. Thankfully we were buying through them and They kept us up to date constantly & chased other estate agents and solicitors
Can’t praise them enough and would recommend them in a heartbeat
Laura the manager was excellentPositiveResponsiveness, Quality, Professionalism
Sally · 25 August 2020
Agent replied
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleCannot fault the help and assistance of the employees. So helpful, supportive and delivered against expectations even when things were out of their control!
Chloe · 29 September 2023
Agent replied · 29 October 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA fantastic service from both the lettings team and sales team. Laura in particular - working form home, close to going on maternity leave, and still working what seemed like 7 days a week to keep our sale moving on time. Thank you.
David · 30 July 2021
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMost helpful, friendly and efficient. Thank you!
Kes · 17 August 2024
Agent replied · 24 August 2024
Thank you Kes for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRented a property through them for nearly 2 years. All the team were very helpful whenever I had any problems/queries. Also a fantastic mortgage advice service in their office provided by Oliver Smith who did all the leg work and got us a great rate on our mortgage.
Jacob · 19 November 2019
Agent replied
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
