Hunters Southampton reviews

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 5/5

Google

Massive thank you to Jonathan, Jasmine and team for helping me with the sale of my property. Super professional and clearly know this market inside out - would absolutely recommend :)

Jenisan · 19 December 2024

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 1/5

Google

If I could give no stars I would. The worst company I have ever had the displeasure of working with. Highly unorganised - I spoke to several different agents throughout my time in a property, few of which knew what was going on. The property itself was absolutely appauling and Hunters took months and months to resolve issues which were highlighted in our tenancy agreement. Between 5 tenants, we were provided with 1 front door key, meaning that 4 did not have access to the property. The extra keys were then posted through the door of the house meaning that the one person with the key had the responsibility to post them out. Essentially, we all lost about 2 weeks rent as the house cound not be accessed.There was vomit on the walls, no toilet seat, no lock on the bathroom door, mould everywhere, a severe water leak, broken sofas - the list goes on. Throughout my year at the porperty, I spend hundreds of pounds and hours and hours of cleaning to make the property habitable. A large chunk of my deposit was still deducted for issues that were not caused by me or the tenants that lived with me. The house was certainly in a better state when we left it than when we moved in. I feel that, as we were students, we were treated like scum by the company as a whole. They attempted to perform viewings without giving notice. Emails were not sent or not recieved. I recieved emails that were intended for other properties - complete breach of data protection. I moved out of the property mid August 2019 and recieved an email today (19/09/2019) asking to schedual a contractor visit. I DON'T EVEN LIVE THERE ANYMORE! I honestly hope that no one, especially students, have the same issues that I have had with this company.

Kay · 26 October 2019

★★★★★ 5/5

Google

Haven't got a bad word to say about this estate agent! Abbie and the team have made the whole process of moving extremely easy. Communication from the get go has been excellent. Certainly recommend 5 month update: Still very impressed with the estate agent, we have had a few things go wrong in the house (nothing could be blamed on hunters, just general house ware and tear you will get anywhere) and hunters have always responded very quickly and rectified the problem in a timely manner. Excellent

Ryan · 26 October 2019

★★★★★ 5/5

Google

Absolutely lovely people. Helped us every step of the way! They took our details and sent us direct emails with properties we might be interested in. They were quick to book viewings, process offers and we were notified of everthing that was happening as it did. As relatively new tenants it really put my mind at ease knowing we weren't being taken advantage of! Abbie was especially helpful in organising references and talking to the landlord. Definitely using them again if need be.

Evi · 26 October 2019

★★★★★ 5/5

Google

Joshua was very patient in showing me round

Christina · 1 September 2025

★★★★★ 5/5

Trustpilot

Jamie at Hunters -South West

Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie

ZOE · 18 September 2024

★★★★★ 5/5

Google

I knew that Jasmine would be extremely professional when I first met her and so it proved during the process of selling my flat. She unfailingly followed through and was extremely proactive in keeping me informed and in keeping things moving during the conveyancing process. Many thanks Jasmine!

Brian · 29 December 2023

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 5/5

Google

Amazing service! Everyone I dealt with at Hunters Southampton Bedford place have a been a joy to work with. Easy processes all online with no printing out. They all helped me get into my new home as quickly as possible especially Maddie and Sam, and the guy at the door who quickly gave me my keys whilst my taxi was waiting. Thank you all for some great customer service!PositiveProfessionalism

Sara · 25 October 2021

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025

★★★★★ 5/5

Google

Joshua Thompson has been so incredibly helpful during the application process for renting a property. He's been very co-operative and attentive to my group and I's needs and wants. I'm so grateful for his assistance! Highly recommend if you're a student or a fresh graduate to go to them

Emily · 25 October 2023

★★★★★ 1/5

Trustpilot

Money for nothing

Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!

Dawn · 31 October 2023

★★★★★ 1/5

Trustpilot

Are the staff in the Highfield Road…

Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.

Jeff · 9 October 2025

★★★★★ 4/5

Google

Abbie has been great and answered all my questions as soon as she possibly could! Couldn’t have been more helpful! The person showing us around the flat was fantastic and really down to earth and honest about the property unlike other estate agents I have previously viewed houses with in Southampton. If you’re a student 100% recommend hunters they’re great better than the likes of smart homes or posh pads for sure! Thank you Abbie

Dan · 26 October 2019

★★★★★ 5/5

Google

Kunal has been really helpful when trying to book a viewing! Property is on with another agent who failed to send a viewing confirmation after 4 requests. Kunal sent me an email and text confirmation and told me where to find the virtual viewing. Thank you :)

Grace · 25 October 2023

★★★★★ 5/5

Google

Joshua has been a great help. Very friendly and communication was excellent. Very friendly team ready to hear out rather than turn down and close the phone. Thank you

Zakia · 24 September 2024

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.

Alia · 16 April 2026

★★★★★ 5/5

Google

Everyone in this estate agency is very knowledgeable and helpful. Thanks to Jasmin, Joshua, James and Jonathan we are now leaving in our dream house 😊 …

Marta · 24 September 2024

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 5/5

Google

Happily use Hunters again, Everyone was professional, polite and informative whenever we had any questions, especially Abbie who kept us up to date throughout the whole thing, and the gentlemen (whose name i forget) who showed us round the flat was positive and friendly and answered our questions honestly and even checked with the landlord what he didnt know and contacted us when he said he would. Very happy.

Pete · 26 October 2019