Hunters Southampton reviews

★★★★★ 1/5

Trustpilot

Disappointed is an understatement..

To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.

Lea · 20 June 2024

★★★★★ 1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.

Tony · 5 April 2026

★★★★★ 1/5

Trustpilot

Feeling sorry for vendors hoping to sell their property

Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).

Ms · 14 September 2026

★★★★★ 5/5

Google

What can I say, I have purchased a second property from James King at Hunters over the last 11 years and both were seamless (Jonathon was also extremely helpful when James was on holiday). I can highly recommend James and the team if purchasing or renting. Thank you all, for an excellent job :-)

Roy · 18 June 2025

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.

Nicola · 9 August 2026

★★★★★ 1/5

Trustpilot

Sales progression team lied and not very professional.

We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.

A · 30 December 2025

★★★★★ 1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

★★★★★ 1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026

★★★★★ 5/5

Google

Love the feature of the virtual tour and the team working in Southampton is great. In particular, I need to thank Sam! After speaking with him, I realised that my original idea would have not been feasible due to changing regulations. Thanks to his expertise and honesty, I now know exactly what I am looking for.

Laura · 25 October 2023

★★★★★ 5/5

Google

I just wanted to say thank you to James for his help regarding my son, who was having issues with his landlord over his deposit after he had vacated his student house. James was extremely knowledgeable, professional, patient and thorough. With James' advice, we emailed the landlord and eventually he agreed to return my son’s deposit minus the cleaning charge (which the other tenants also paid). My son and I just wanted to say thank you to James for his help!PositiveResponsiveness, Quality, Professionalism

Joanna · 25 October 2020

★★★★★ 5/5

Google

An outstanding professional service. As a first time landlord I was in new territory and didn't have a clue what to do, thankfully the team at Hunters guided me through the whole process very smoothly. From getting the property up to standard to finding tenants everything was handled exceptionally well, either by phone, e mail or the online portal. Not living locally this was a huge help to me and it's a relief to know the property is in safe hands and being fully managed by the team. Thanks to Maddie, James, Andy and Rebecca for all your help. Best regards, Geoff

Subway · 25 October 2020

★★★★★ 5/5

Google

Without doubt, the most incredible service from Hunters; particularly Rob, who could not have done more for our house sale and move. He was consistently aware of what was going on at every stage of the chain and went above and beyond to keep us informed. He gave us his professional advice on the house we were buying (not through him!), and was always quick to return calls and emails. Completely recommend Hunters as an agent, and Rob should justly be very proud to be head and shoulders above the rest. Exceptional.

Alex · 25 October 2020

★★★★★ 1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

★★★★★ 5/5

Google

I just bought a flat through Hunters and was very impressed by Jasmine and the team. Jasmine was open, honest and very organised - I knew I was in good hands. Also a lovely touch getting a little welcome hamper when I collected the keys for my new property!

Rosie · 27 February 2024

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 5/5

Google

Massive thank you to Jonathan, Jasmine and team for helping me with the sale of my property. Super professional and clearly know this market inside out - would absolutely recommend :)

Jenisan · 19 December 2024

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 1/5

Google

If I could give no stars I would. The worst company I have ever had the displeasure of working with. Highly unorganised - I spoke to several different agents throughout my time in a property, few of which knew what was going on. The property itself was absolutely appauling and Hunters took months and months to resolve issues which were highlighted in our tenancy agreement. Between 5 tenants, we were provided with 1 front door key, meaning that 4 did not have access to the property. The extra keys were then posted through the door of the house meaning that the one person with the key had the responsibility to post them out. Essentially, we all lost about 2 weeks rent as the house cound not be accessed.There was vomit on the walls, no toilet seat, no lock on the bathroom door, mould everywhere, a severe water leak, broken sofas - the list goes on. Throughout my year at the porperty, I spend hundreds of pounds and hours and hours of cleaning to make the property habitable. A large chunk of my deposit was still deducted for issues that were not caused by me or the tenants that lived with me. The house was certainly in a better state when we left it than when we moved in. I feel that, as we were students, we were treated like scum by the company as a whole. They attempted to perform viewings without giving notice. Emails were not sent or not recieved. I recieved emails that were intended for other properties - complete breach of data protection. I moved out of the property mid August 2019 and recieved an email today (19/09/2019) asking to schedual a contractor visit. I DON'T EVEN LIVE THERE ANYMORE! I honestly hope that no one, especially students, have the same issues that I have had with this company.

Kay · 26 October 2019

★★★★★ 5/5

Google

Haven't got a bad word to say about this estate agent! Abbie and the team have made the whole process of moving extremely easy. Communication from the get go has been excellent. Certainly recommend 5 month update: Still very impressed with the estate agent, we have had a few things go wrong in the house (nothing could be blamed on hunters, just general house ware and tear you will get anywhere) and hunters have always responded very quickly and rectified the problem in a timely manner. Excellent

Ryan · 26 October 2019

★★★★★ 5/5

Google

Absolutely lovely people. Helped us every step of the way! They took our details and sent us direct emails with properties we might be interested in. They were quick to book viewings, process offers and we were notified of everthing that was happening as it did. As relatively new tenants it really put my mind at ease knowing we weren't being taken advantage of! Abbie was especially helpful in organising references and talking to the landlord. Definitely using them again if need be.

Evi · 26 October 2019

★★★★★ 5/5

Google

Joshua was very patient in showing me round

Christina · 1 September 2025

★★★★★ 5/5

Trustpilot

Jamie at Hunters -South West

Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie

ZOE · 18 September 2024

★★★★★ 5/5

Google

I knew that Jasmine would be extremely professional when I first met her and so it proved during the process of selling my flat. She unfailingly followed through and was extremely proactive in keeping me informed and in keeping things moving during the conveyancing process. Many thanks Jasmine!

Brian · 29 December 2023