Fox & Sons Southampton Land reviews

★★★★★ 1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

★★★★★ 4/5

Google

We rented our property out through F&S and Binal was our primary letting agent. Binal is diligent and responsive- she always understood what kind of tenant we would like in our property and was focused on ensuring our property was well looked after. I’d recommend her to others who are looking to let their property.

Bonnie · 11 August 2024

★★★★★ 5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

★★★★★ 5/5

Google

Josh was really friendly and helpful, and really responsive when we moved ahead with the rental property.

Nadine · 11 November 2025

★★★★★ 5/5

Google

I am satisfied with the agency. Josh is very professional and quick with our property. Awaiting our keys and everything went smoothly so far. Great team

Priya · 27 July 2025

★★★★★ 5/5

Google

Josh made my experience quick and easy with Fox & Sons. He provided a lot of knowledge on the property and was helpful in pointing out key features and answering any questions i had. In addition to this, he was friendly and made me feel comfortable throughout the viewing. Great estate agent!

Rafael · 11 August 2024

★★★★★ 5/5

Google

We had an excellent experience with Fox and Son's mortgage adviser service, particularly with George. His professionalism, friendliness, and proactive updates made the process smooth. George was not only knowledgeable but also tailored his advice to our specific needs, making us feel comfortable. The office staff were accommodating, and the overall service was supportive without being pushy. Highly recommend their personalised and client-focused approach.

A · 15 December 2023

★★★★★ 5/5

Google

Josh has been terrific helping me my partner and friend with our new 3 bed house everything has gone pretty smoothly and he’s stayed in contact and let us know everything we have had to know! I’ve never felt left in the dark about any information we need.

Kyle · 10 October 2024

★★★★★ 5/5

Google

Alice was quick to update us throughout the rental process and listened to what we would ideally be looking for in our potential tenants. Her "go to" attitude and professionalism have made us move the rest of our rentals with them. Having worked with other rental agencies in the area we would definitely recommend f&s, Southampton for all your landlord needs.

Anastasia · 8 June 2025

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 2/5

Trustpilot

leaflets

I don't know who they get to deliver their leaflets but they leave them hanging out of the letterbox, clear indication that people are out and puts the home at more risk of break in. it's just unprofessional. needless to say the leaflet went straight in the bin.

Vrai · 14 October 2026

★★★★★ 5/5

Google

Fox and Sons have just sold a property for me. They were fantastic from start to finish. Professional throughout and dealt with everything that came up very smoothly. I would very much recommend Samantha and her team in the Southampton branch if anyone is thinking of selling a property.

Philip · 11 August 2024

★★★★★ 5/5

Google

Josh was professional, concise, polite, and to the point. Good to do business with professionals.

Denys · 11 October 2025

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 5/5

Google

We are buying a flat through Fox and Sons. We have had nothing but a good professional service. May has been excellent at our viewings. Helpful, cheerful and willing to please. Quickly answered our outstanding questions to our seller. We highly recommend this estate agent for quality service.

George · 11 August 2024

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 5/5

Google

Josh was very helpful and the process was smooth.

Trymore · 11 November 2025

★★★★★ 5/5

Google

Josh was so lovely, really enthusiastic and listened to all my questions and concerns! He was so helpful as well letting me explore my options! Definitely recommend, makes flat hunting that much easier when you have nice estate agents.

Elizabeth · 25 November 2024

★★★★★ 5/5

Google

Good services provided from the agency, we were really happy with their process to buy a property. Jamie-Leigh was the agent attended us from the flat viewing to the end of it, and she was helping us with further questions we had about the property.

Domyed · 11 August 2024

★★★★★ 1/5

Google

Very disappointed, we are consistently trying to contact the Southampton office to acquire a rental property, and having no awnser and being directed too voicemail with no reply for 3 days this is not the costumer service I expect, for such large office and chain,

Deborah · 17 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024