Fox & Sons Southampton Land reviews

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

This was the second time we’ve received mortgage advice at Fox & Sons through Sequence, and once again the service was fantastic. George was brilliant and made the whole process of securing a mortgage for our onward purchase run so smoothly. He’s an excellent communicator, stayed in touch throughout, and was always friendly and organised. We can’t thank you enough for all your hard work!

Rebecca · 17 February 2026

★★★★★ 5/5

Google

Have had a good experience with Fox and Sons during my tenancy. Staff have been happy to help with queries and attentive when issues are raised through online correspondence or in person. Maria Xavier has been an invaluable point of contact for queries on tenancy agreements and repairs. She has been professional and personable, and is always happy to explain the specifics of contracts and processes. Have been happy to through Fox & Sons during my time with them.

Daniel · 8 October 2025

★★★★★ 5/5

Google

We have recently purchased our own home using George at Fox and Sons as our mortgage advisor and we couldn't have made a better decision. Everyone at Fox and Sons Southampton has been super helpful and friendly, George went above and beyond supporting us not only with getting our first mortgage, but also guiding us through the entire moving process, and I really do feel as though he is the reason we were successful with our first purchase. George cleared up and chased any queries with no hesitation and I couldn't recommend his services any more. Thank you for everything!

Abigail · 17 September 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Smooth, quick and efficient. Josh looked after our move and couldn’t be more helpful. He was quick to respond, kept us up to date and catered above and beyond for us when it came to viewings and arrangements. Faultless in professionalism and very personable to deal with. Thank you Josh for making this a very seamless process for us!

Jake · 17 March 2026

★★★★★ 5/5

Google

Josh was great throughout. He came to valuate my property for renting, he was clear with his communication and breakdown of the options available. Josh kept me up to date with how viewings were going and was approachable throughout

Emily · 17 February 2026

★★★★★ 5/5

Google

Lauren was brilliant throughout the whole process of securing our new home. She was responsive, clear and genuinely helpful at every step which made everything feel straightforward from viewing through to signing. Thanks again for all your support!

Carl · 17 February 2026

★★★★★ 5/5

Google

Really impressed with the service. George has been really helpful and professional about mortgage options. Kate was very lovely and professional whilst doing the viewings. Will definitely use this branch again in future.

Kristina · 17 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Joshua Carey from Fox and Sons to secure a rental property, and I couldn’t be happier with the service provided. Joshua Carey was incredibly knowledgeable about the local rental market and took the time to understand my specific needs and preferences. They were proactive in finding suitable properties and arranged viewings at convenient times. Throughout the process, Joshua Carey was always available to answer my questions and provided valuable advice on negotiating the lease terms. Their professionalism and dedication made the entire experience smooth and stress-free. I highly recommend Joshua Carey to anyone looking for a reliable and efficient estate agent to help with their rental needs.

Blessed · 10 October 2024

★★★★★ 5/5

Google

So far Joshua Carey has been extremely helpful in helping me and my partner to try and secure a property. We're still in the process, so not quite there yet, however just the quick response time, answering every query and being extremely approachable has been a pleasent process so far. Making sure to show up to my viewing early and hearing out the reasonings for the ptoential move have instilled a level of calmness during this stressful process.

Dmitrij · 10 October 2024

★★★★★ 5/5

Google

Alice has been extremely professional, responsive, and helpful throughout the whole process. Our communication was always pleasant and efficient, and she went above and beyond to assist me, especially when helping to negotiate a room change …

Zhaoxing · 17 January 2026

★★★★★ 5/5

Google

Josh has been absolutely amazing throughout my experience. I simply walked in, described what I was looking for and he not only found an ideal property but was able to do a showing within the hour. He was also amazing communicating with the landlord and now in the process of gaining the property I viewed.

Owen · 26 July 2025

★★★★★ 1/5

Trustpilot

No real actions

Staff were friendly but just a bit useless. Kept on saying stuff would be sorted but never did, had to rely on just the landlady due to no help from them. Even till the last day it was a challenge to even get my holding deposit back, they kept on saying "it was with the finance team", delays taking around 2 months and had to even get the holding deposit company involved to get them to take the money and retrieve it off them. This was after we agreed it would be returned within 10 days and after the landlady said the property was fine and we could have the full amount back. Just be aware anyone who chooses to go with them it will be a challenge to get even pennies off them. Targeted at Southampton branch.

Normal · 6 October 2026

★★★★★ 5/5

Google

We have so much regard for Fox and Son right from our first encounter with the agent in Eastbourn. Lauren Broomfield has demonstrated consistency in delivering the organization's high quality service standard right from the process of viewing to the follow up with our move-in process. I would recommend Fox and Son any day, if you are planning to get an apartment in Southampton, try to ask for Lauren just incase she available otherwise, Fox is a go-to-agent you can trust.

Rotimi · 17 February 2026

★★★★★ 5/5

Google

Binal Patel Assistant Lettings Manager from Fox & Sons in Southampton is a highly experienced lettings agent who is efficient and effective. She always provides care & support to her clients on a highest standards. Binal is always proffessional , and throughout the years I could always rely on her in regards to the property. Makes sure her customers are well looked after, and happy to help with any sort of issues. I would highly recommend Binal to anyone who is looking to rent any type of property.

Dagmara · 11 August 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Joshua Carey from Fox&Sons to rent a house, and I couldn't be more satisfied with the experience. From the very beginning, Joshua Carey was professional, responsive, and incredibly helpful. He took the time to understand my needs and preferences, and went above and beyond to find a property that was the perfect fit. The entire process, from viewing the property to signing the lease, was seamless and stress-free, thanks to his expertise and attention to detail. Josh Carey was always available to answer my questions and provided clear and thorough explanations of each step. Thank you, Josh, for making this a wonderful experience!

Mathieu · 11 August 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with May Fleming from Fox & Sons Southampton while purchasing my new home, and I couldn't be more satisfied with the experience. May was incredibly helpful and informative throughout the entire process. From our first meeting, she took the time to understand my needs and preferences, ensuring that every property she recommended was a perfect fit. I highly recommend May Fleming and the team at Fox & Sons Southampton to anyone looking to buy or sell a home. Thank you, May, for making my home buying experience so positive!

Marwan · 11 August 2024

★★★★★ 5/5

Google

When house hunting it's necessary to encounter so many different agents and the good shine forth with brilliance and it's a pleasure to use them and recommend them to friends and family again and again. The terrible ones leave unhealing scars and are invariably left behind. Thank you Samantha, manager, and Jamie Lee. I was impressed by your approach and the mortgage adviser Aaron. I believe Jamie Lee is about to be promoted and I will be wishing her all the best and recommending Foxes because of their straightforward work.

Belly · 12 July 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

Getting accommodation was difficult and I had lots of disappointment. After months of searching and with just a week to the end of my previous tenancy, Fox & Sons came to my rescue. I moved into my new apartment within 3days of contacting them. I couldn’t believe it, they made it so simple and swift. Thanks to Joshua Carey, Alice and the team. I’ll recommend them any day because of the splendid job they did for me.

Gladys · 11 August 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026