Fox & Sons Southampton Land reviews

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

I would like to pass on my appreciation to the team here in Southampton for their first class assistance in my search for property. May, the agent that handled my enquiries was so helpful. May had an in-depth knowledge of all of the areas i that i liked at and of all the properties that she guided me around, answering all of my queries as we went around. May is a credit to the branch. Tye same is to be said for barron my mortgae advisor. Arron tok ok the time to thoroughly research my requirements and provide me with a very appealing set of options. Thank you all. A refreshing approach to customer care.

Antony · 14 January 2024

★★★★★ 5/5

Google

My partner and I successfully bought our house and mortgage through Fox and Sons last week. We were recommended their Mortgage Broker George Jones by the sales team when discussing our house preferences. George is AMAZING!!! As 1st time buyers, he first went through the whole buying process and key stages to focus on initially. He explained everything so clearly throughout the process, was available anytime and provided regular updates. He was meticulous in finding us the best mortgage and insurance rates. He listened carefully to our needs and never tried to convince us into spending more. George is extremely professional, honest, trustworthy and very skilled at his job whilst being very approachable and friendly. He really got to know us as a couple and went above and beyond his job role. We would recommend him to all our friends and family and are sure that in 2 years time he will find us the best rates to remortgage. Thank you so so much George and the Fox and Sons sales team for making the stressful process much easier even when things looked like they would crash at the last minute.

Alicia · 14 January 2024

★★★★★ 5/5

Google

Arranged a meet with fox and sons to get my rental back on the market after the previous tennant left the place in a right state. Met Josh on a few seperate occasions. To view, discuss figures etc and can say he presents himself in a professional manner, dealt with the situation in due time and worked with me and the new tennants to work around the building works to the property, the new tennants spoke highly of him and I couldn’t fault the process. Would highly reccomend.

Lewis · 11 November 2025

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

Alice was amazing today , super quick to respond to all emails ad so helpful.

Emma · 20 March 2026

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

I started my journey to find suitable property with Fox & sons Southampton a while ago. Although it was a short journey less than 10 days for whole process starting from view the property until receiving the key, it was honestly peace of mind. They are quite professional guys, having a plenty of good choices, they have answered all questions and fulfilled all our enquiries. Special thanks to Alice, Erine who supported me. I am highly recommend Fox & sons Southampton 👌 😍 👍

Ahmed · 9 April 2025

★★★★★ 5/5

Google

We had ups and downs during the process but with the help of Fox and Sons team, special mention to George Jones (our mortgage advisor) who worked all the way to get this through and patience of waiting. It was a positive outcome in the end. Thank you to everyone who helped us make this happen. We appreciate all your hard work. Everyone is friendly and helpful. I would recommend this agency. We are happy with the service.

Roi · 10 November 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 1/5

Google

Unprofessional. I attempted to call multiple times including left voice message for a call back and did not receive any. Had to try multiple times before getting through. Agent on the line was patronizing.

Iris · 11 September 2026

★★★★★ 5/5

Google

It was such an amazing experience working with Fox and Sons in looking for our new home, particularly Joshua Carey he was with us all the way from the first contact up to the last stage of making our dream home come true. I would not hesitate to recommend this company to anyone i gave them a 6 star on efficiency.

Drenatech · 11 August 2024

★★★★★ 1/5

Google

Avoid as a letting agent. Knowingly lied to cancel a viewing saying a property we were due to see was let. Found out later that it wasn’t. Broke the renters rights act by doing this, emailed them and waiting for a response.

Simon · 11 July 2026

★★★★★ 5/5

Trustpilot

Fox and sons hedge end/Southampton branch

Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you. Fox and sons Southampton, we have just sold our house through this branch, they are such lovely people, Charlotte,Lucia and Kate have helped us the most and are such lovely helpful people, very professional and caring, with the human touch, thank you for helping us sell our house, keep up the good work. Well done fox and sons

S.saunders · 19 May 2026

★★★★★ 5/5

Google

Can’t speak highly enough the way Josh has handled my situation. I originally started enquiring about a different property that ended up not being suitable for me however Josh went above and beyond to find something that was more suited to me. The process was quick, easy and he was extremely helpful and friendly!

Aidan · 26 October 2024

★★★★★ 5/5

Google

We have visited numerous rental agencies in search of a rental house close to the city centre, but we have not received a satisfactory response. Then I spot a nice property by Fox and Sons that is on the right to relocate. I therefore schedule the property's viewing. We arrive on schedule at the property and are greeted by Joshua Carey, who is incredibly kind and amiable. He shows us the entire property while working quickly. We enjoy this property and would like to continue. JUSUA facilitates our future moves and does so quickly.

Smit · 1 August 2025

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Once again, fox and sons have saved the day! Josh has gone above and beyond for us, making sure we found our new home. We love our new place. The best person we could have asked to have on our side. The whole team on London Road is so lovely, caring. Just incredible! Thank you!

Marta · 10 September 2024

★★★★★ 5/5

Google

Lauren was very lovely and answered all questions I had! Very helpful!

Eloise · 17 January 2026

★★★★★ 5/5

Google

I would like to thank Alice for being helpful, responsive and professional.

Mohamed · 17 January 2026

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 5/5

Google

Hi, I had 5 viewings with fox and sons until now, and Joshua showed me around all 5. He is a very enthusiastic and friendly and always willing to help as much, which I highly appreciate. I am hoping we will be able to close a deal for the letting quite soon. Thanks Joshua for help!

Naveen · 11 August 2024