Trusted Agent profile
★★★★★
778 reviews across 2 platforms
32-34 London Road, Southampton, SO15 2AG, Southampton SO15 2AG
Fox & Sons's Southampton office at 32-34 London Road is rated 3.7 out of 5 across 778 reviews on two platforms, including 361 Google reviews rated 4.4. The 417 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleAs a tenant I have found Maria, at Fox and Sons Lettings, very helpful and professional. Maria is fast at dealing with problems and ensuring things are sorted quickly. We really appreciate dealing with someone who always shows consideration of our needs and who always answers our emails swiftly !
5/5
Google"Erin, who showed us the property, was punctual, attentive, and very friendly. She made us feel comfortable throughout, and Alice from the agency ensured everything went smoothly. Everything was great."
Thank you Maria for taking the time to leave us your glowing 5* review regarding your experience with Erin and our Southampton team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
GoogleFox and Sons Estate Agent and their letting agent Josh Carey have been a pleasure to deal with. Josh has been exceptionally helpful, responsive, knowledgeable and very obliging. Will defintly use them again.
Thanks Dale for leaving us your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWorked with Alice and the team at Fox & Sons in Southampton (Lettings) for nearly a decade and always found them excellent. Professional, hard working and quick to find the right kind of tenants. Highly recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation Joss. Kind regards Lucy, Customer Relations.
5/5
GoogleFox and Sons were really helpful in finding a house for us in Southampton. Joshua, Binal were very quick and responsive. We had a good experience with them.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleBinal was very efficient from the beginning to the end. She made the process easy and found me the right tenant to fill my property quickly. Would 100% recommend, and use again in the future.
Hi Hannah, thank you for sharing your positive experience with Binal. We are delighted to hear that she provided efficient service and found you the right tenant quickly. We appreciate your recommendation and look forward to assisting you in the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of meeting Harry Hodges at Fox & Sons, not only was he efficient with explaining the details of how their lettings process works, he made the time to view our flat on the same day, took some lovely photos, and to top it off, he found us tenants right the very next day which came as a very lovely suprise! Harry was very professional and pleasant throughout the whole process and deserves a big bonus! Thanks Harry 🙂 Thank you also to Joel Bishop who gave some extra information while Harry was having a day off. 🙂
5/5
GoogleFox and Sons was recommended to us by some friends. We have to say, we are extremely grateful to them for such a great recommendation. When we first contacted them we weren’t sure but once we got in touch with Aaron Cassidy things couldn’t have been better. Aaron was extremely friendly, communicative and attentive since we first had a call with him. He walked us through all the details and application process, he answered to every question/doubt we had. During the application he was always updating us. This made us feel very confident about the mortgage application, which we think can be a very scary thing to do for the first time! We cannot stress more how much we would recommend Fox and Sons, and especially Aaron Cassidy, to anyone who ask us for a mortgage broker recommendation :)
5/5
GoogleI have a lifelong membership card with Fox and Sons and they have always been great! It was my second time they’ve assisted me with a remortgage of the property and I would like to mention George Jones that has been amazing throughout the whole journey! He is very polite and professional, always on time, always replying to e-mails straight away. If there were any issues, he was very supportive and helping whenever he could. I received an excellent service from George Jones and the team at Fox and Sons. I would like to say a huge thank you 😊
5/5
GoogleMy mortgage advisor was Charlotte Head and i couldn't recommend her enough. Purchasing a new build came with a lot of stress and communication troubles between all parties involved but she went above and beyond to make sure i was always up to date with the progress of the build. Charlotte really cares about her clients and made me feel valued from the moment we had our first consultation, she made sure she found me the best deals possible even during the rising costs of mortgage rates and even managed to change my offer mid way through to ensure it was more affordable when the rates seemed like they were going to be too high to afford. Charlotte is an asset to the branch and if anyone ever has the pleasure of working with her, i can promise you will not be disappointed.
1/5
GoogleNo updates whilst checks being done let to someone else and still no updates WARNING ⚠️ DO NOT PUT A HOLDING DESPOIT DOWN ⚠️ AS THEY WILL STILL GO WITH OTHERS WHICH MEANS TAKING MONEY AND NOT GIVING YOU THE SERVICE YOU SHOULD RECEIVE ESPECIALLY FROM JOSHUA
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJoshua Carey was wonderful! he is friendly helpful and understands one's need and requirements in renting solution oriented , friendly , helpfull I highly recommend Joshua Carey of The Fox & Sons (Southampton)
muhammad waleed Iqbal khokhar thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJoshua Carey is wonderful! he has a rare talent to combine professional expertise with such a friendly demeanour that within minutes, . I highly recommend Joshua Carey of The Fox & Sons (Southampton)
Hi Dr Samina Akbar, thank you for your kind words about Joshua Carey at Fox & Sons Southampton! We're delighted to hear about your positive experience with his professional expertise and friendly demeanor. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
5/5
GoogleArranged a meet with fox and sons to get my rental back on the market after the previous tennant left the place in a right state. Met Josh on a few seperate occasions. To view, discuss figures etc and can say …
Thank you so much for sharing your experience with Fox and Sons, we truly value your feedback. Our team strives to provide professional and efficient service, and we are thrilled to hear that Josh was able to meet your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
1/5
GoogleWorst Fox and Sons brunch in Southampton. Still waiting deposit to be returned for two months. Dispute has been raised with TDS and been past to next stage. Two weeks ago received email that deposit is being released and I have passed my bank details. Still haven’t received money and don’t get any response for emails. I have asked them if there is any damage to property could they send me receipts and send me rest of money.
5/5
GoogleJoshua Carey was extremely helpful and always kept us informed. He works very fast and efficiently and always provided alternatives for us to work through.
Thank you for taking the time to share your experience and for your wonderful 5* review Catarina! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to recommend Fox and Sons Southampton London Road, they have a top notch customer services and they assist you in finding your dream home. Many thanks to Joshua Carey.
Hi Daphine, thank you for recommending Fox and Sons Southampton London Road! We are delighted to hear that Joshua Carey provided you with top-notch customer service in finding your dream home. Best wishes, Lucy, Customer Relations.
5/5
GoogleBinal is very organised, helpful and polite. She has been my contact at Fox and Sons for some years and has been great.
Thanks Clare for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleStarting Tenancy under Fox and sons very soon , so far experience has been very good. Joshua was very helpful and professional when we met during the viewing appointment of apartment.
Many thanks for the fantastic 5* review Faizan. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
2/5
GoogleRented a property via Fox and Sons and sadly would not recommend. There’s very little service provided and the communication is poor. I’ve been waiting for 2 weeks now on a response to an email. To arrange viewings was also a nightmare, we also politely asked for 24 hours notice due to working from home, the team just did their own thing anyway, booking in viewings with little notice to show new tenants round the house. Gave it two stars as one of the girls was actually polite and helpful, but same can’t be said for the other agents.
Hi Zuzanna, we appreciate your feedback and are sorry to hear about your experience. We apologise for the lack of service and communication you encountered. Please contact complianceresidential@sequencehome.co.uk to discuss this matter further. Thank you for pointing out the polite and helpful agent, we will address the issues raised with the team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Southampton office has 778 reviews across two platforms: 361 on Google, 417 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fox & Sons Auction Southampton is rated 3.7 out of 5 across all 778 reviews, and 4.4 out of 5 on Google from 361 reviews, checked 9 October 2026.
Fox & Sons Auction Southampton, 32-34 London Road, Southampton, SO15 2AG, Southampton SO15 2AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.