Trusted Agent profile · Southampton
★★★★★
807 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 807 reviews on three platforms, including 381 Google reviews rated 4.4.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleJoshua Carey was extremely helpful and always kept us informed. He works very fast and efficiently and always provided alternatives for us to work through.
Thank you for taking the time to share your experience and for your wonderful 5* review Catarina! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to recommend Fox and Sons Southampton London Road, they have a top notch customer services and they assist you in finding your dream home. Many thanks to Joshua Carey.
Hi Daphine, thank you for recommending Fox and Sons Southampton London Road! We are delighted to hear that Joshua Carey provided you with top-notch customer service in finding your dream home. Best wishes, Lucy, Customer Relations.
5/5
GoogleBinal is very organised, helpful and polite. She has been my contact at Fox and Sons for some years and has been great.
Thanks Clare for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleStarting Tenancy under Fox and sons very soon , so far experience has been very good. Joshua was very helpful and professional when we met during the viewing appointment of apartment.
Many thanks for the fantastic 5* review Faizan. Kind regards, Lucy, Customer Relations.
2/5
GoogleRented a property via Fox and Sons and sadly would not recommend. There’s very little service provided and the communication is poor. I’ve been waiting for 2 weeks now on a response to an email. To arrange viewings was also a nightmare, we also politely asked for 24 hours notice due to working from home, the team just did their own thing anyway, booking in viewings with little notice to show new tenants round the house. Gave it two stars as one of the girls was actually polite and helpful, but same can’t be said for the other agents.
Hi Zuzanna, we appreciate your feedback and are sorry to hear about your experience. We apologise for the lack of service and communication you encountered. Please contact complianceresidential@sequencehome.co.uk to discuss this matter further. Thank you for pointing out the polite and helpful agent, we will address the issues raised with the team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
GoogleVery positive experience so far. Jimmy was very helpful in both booking us a viewing and showing the apartment and making an appointment with the mortgage advisor.
Thanks Vale for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
GoogleWe had a very good experience dealing with Fox and Sons. Joshua was incredible, making us understand all the details and processed the formalities very fast. Thank you.
Thank you for your glowing 5* review Saptadip. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleJosh was so easy to talk to and answered all my questions. Thank you for all your help.
Thank you Kirsty for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleI'm deeply DISAPPOINTED with my experience at this agency and compelled to share my story. Despite my initial optimism, I'm currently facing the possibility of LOSING over £9000, encompassing my deposit and the remaining rental fee, which remains unpaid two months after my tenancy's conclusion. My advice? Think twice before choosing this agency. Our journey to rent an apartment was fraught with challenges, including daily visits due to constantly rescheduled viewings. Eventually, my friend and I managed to secure a lease for one year, with a six-month break clause, paying the full year's rent upfront. Upon moving in, we were greeted by an apartment in disarray, complete with remnants from previous tenants and two DIRTY sofas. When we requested a cleanup, the agency insisted that it was our responsibility, as we hadn't specified the need for one in our contract. (Fine, it was my fault to did not list it in the contract.) The maintenance team proved to be purely for show. Immediate issues, such as non-functional light, closet doors that wouldn't close, were dismissed as my responsibility and persistently IGNORED despite numerous requests for assistance. Attempts to reach out to the maintenance team and my property manager were met with SILENCE, no callbacks, or any form of response. The agency's lack of communication and accountability has been profoundly frustrating. In dire need of my deposit and rental fee, I've called multiple times only to be met with excuses for my property manager's absence, ranging from lunch breaks to illnesses. It's almost inconceivable. This experience serves as a stark reminder to carefully evaluate your options before committing to this agency.
Hi Tracy, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmily Donnarumma has been brilliant whilst I have been selling my house. I recommend her to others and will continue to liaise with her with full trust.
Thank you for your terrific 5* review and recommendation Abby. Best wishes, Lucy, Customer Relations.
5/5
GoogleJoshua was very helpful and responded quickly to my questions. I had a good experience with viewing the property to rent. Marie
Thank you for taking the time to leave us this tremendous 5* review Marie. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleJoshua was very helpful and clearly explained everything for me. He was very kind. Thank you so much
Thanks Farzan for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
5/5
GoogleThank you to Alice Waddington for helping us advise our son with regards to local properties in the area. Nothing was too much trouble and she communicated with our son excellently. Thanks Alice
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
5/5
GoogleJosh was amazing , took the time to explain all the details . Definitely recommend!!
Hello Armando, thank you so much for your 5* review! We're thrilled to hear that Josh took the time to explain all the details and made your experience amazing. We truly appreciate your recommendation. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe arranged our first ever mortgage through George Jones at the Southampton London Road branch of Fox & Sons. George could not have been more helpful. He drew us a big diagram of the process which was very illuminating and reassuring. He was very good at getting messages between us and the solicitors, going above and beyond his official duty. He was easily the person in the whole process who was consistently the nicest to deal with! Thank you from Julian and Sharon
Julian Williams thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFound the lettings negotiator Erin very friendly and helpful. Everything went quickly and smoothly Thank you
Thank you for your excellent 5* review Alison! We're delighted to hear that Erin was able to assist you so effectively and that everything went smoothly. Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
