Fox & Sons Auction Southampton reviews

★★★★★ 5/5

Google

Renting and Buying in Southampton can be tricky, especially when working with different agencies. Fox and Sons, and Jimmy Wharton in particular have been excellent with regards to managing the process and providing clear and timely information and feedback. Would highly recommend Fox and Sons to anyone looking to rent or to buy, you wont be disappointed

Carlo · 4 November 2024

★★★★★ 5/5

Google

It was a long haul but we got there thanks to the hard work and efficiency of the team. A very special thanks to Aaron and Holly for your cheerfulness, enthusiasm, empathy and great communication skills. Thank you Jon for getting the ball rolling and playing a bit of a devil’s advocate in the early days. Sam, thank you for the friendly and efficient way you received my many calls. And last but, as they say, by no means least a big thank you to you, the overseer Sean, for your easy phone manner and clear explanations, and for taking it across the line.

Paul · 24 October 2021

★★★★★ 5/5

Google

I recently completed the sale of my flat and the auctioning of a garage. I really appreciated the professional advice that I was given particularly in these difficult times. I felt very confident with the way in which the sales were dealt with by the Fox and Son's team who were very professional and friendly and they kept in close touch with me throughout the sales. I would highly recommend Fox and Sons and would like to say a very big thank you to Sean and Samantha and all the team.PositiveResponsiveness, Quality, Professionalism, Value

Liz · 24 October 2021

★★★★★ 5/5

Google

I was looking for accommodation at a short notice, and found an ad with Fox & Sons. After booking a viewing, I went to view the room and met Harry Hodges, who is a young and very energetic person. He was very honest about everything and told me the procedure of letting. The same day he called me to let me know that the landlord has agreed to let the room. Next was the reference check, which took a little bit of time due to the reference checking agency not being able to contact the right referees, which concerned me. But Harry kept communicating with me daily and made sure that I was able to move on time, despite the peak renting period. I would like to thank the lettings teams, especially Harry, at Fox & Sons for helping me move in swiftly and would recommend them to anyone looking to rent. Be patient and trust them to do a good job!PositiveResponsiveness, Quality, Professionalism

Billal · 24 October 2021

★★★★★ 5/5

Google

Spoke to Olivia to book in for a viewing. I found her to be very personable and friendly. She was instantly able to build rapport with me. She listened to what I was looking for and made me feel very comfortable. She then followed up the call to update me the next day and again she provided excellent customer service. Found dealing with Olivia a great experience which is not something other estate agents do. Great service!! Would not hesitate to recommend.

Jemma · 24 October 2021

★★★★★ 5/5

Google

Joshua Carey is professional, friendly and helpful.

Sarah · 26 November 2024

★★★★★ 5/5

Google

Once again Fox and Sons, Alice, Harry and the team have found perfect tenants for my flat. I have been using Fox and Sons for seven years now, and have always found them so helpful and accommodating. I always feel they go above and beyond to answer my queries, and would not hesitate to recommend them. Always professional yet friendly.

Pauline · 24 October 2023

★★★★★ 5/5

Google

Very good efficient customer service provided through out the process

SaintsWorld · 17 March 2026

★★★★★ 5/5

Google

This review relates to Binal Patel of Fox and Sons Southampton. Binal has been amazing! Consistently helpful supportive and great communication throughout.. which was especially appreciated as this is my son’s first move from home. Exemplary service from Binal and a credit to Fox and Sons

Daksha · 25 July 2024

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Google

Great help on the property search special thanks to Jamie Leigh & Aaron

Lewis · 25 July 2024

★★★★★ 5/5

Google

It is my first year renting a house trough them. Very easy and quick people to get all the stuff done in order to rent. Special thanks to Binal Patel, that kindly helped me with a minor problem I had when coming into the house.

Vitor · 25 July 2024

★★★★★ 5/5

Google

Such an amazing financial service with Jessica. She guided me through the whole process from start to finish and found me the best mortgage deal available. Her ability to reassure me and respond so quickly to every email was amazing. She chased up other areas of my property purchase for me to ensure everyone was communicating and doing what they needed to do. I would recommend Jessica to everyone. She felt like a friend throughout this whole process.PositiveResponsiveness

Lisa · 24 October 2021

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 5/5

Google

Thank you Joshua for making our rental experience so seamless and enjoyble!

Lakshika · 25 July 2024

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Google

Very helpful. Very quick responses Very pleased with the process

Shania · 17 February 2026

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 4/5

Google

Went there to drop keys...it was good...

R · 17 February 2026

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Google

Have had a lovely experience throughout the whole process of finding a flat, a notable person is Josh. He has made the process so easy and efficient. He was very communicative and just lovely to chat to when viewing properties. He has definitely influenced my decision to rent a property through fox & sons!

Taylor · 24 August 2024