Trusted Agent profile Β· Southampton

Connells Lettings Southampton reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

168 reviews across 2 platforms

2 West End Road, Southampton, SO18 6TG

Connells Lettings's office in Southampton, at 2 West End Road, is rated 4.3 out of 5 across 168 reviews on two platforms, including 164 Google reviews rated 4.4.

Google logo

4.4 / 5

164

Reviews on Google

This office

Facebook logo

2.0 / 5

4

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

4/5

Google

Connells have been proactive, professional and diligent. They have helped us achieve a sale in a very efficient amount of time (quickly). i would definitely recommend their service. Thank you to all the Bitterne team.

Zubetha Β· 11 October 2025

Agent replied Β· 11 October 2026

Thank you for your kind words! We are thrilled to hear that our team at Bitterne exceeded your expectations. Our goal is to provide proactive, professional, and diligent service to all of our clients. We are grateful for the opportunity to help you achieve a quick sale and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I want to thank Emma for her exceptional support during my mortgage application. Her patience, expertise, and willingness to answer all my questions made a significant difference. I highly recommend her to everyone.

Chloe Β· 7 April 2025

5/5

Google

Excellent, prompt, friendly service from Emma Pithie, thanks once again for your help with arranging our mortgage

Deborah Β· 16 February 2026

Agent replied Β· 16 April 2026

"Thank you for the positive feedback! We're so glad to hear that Emma provided excellent, prompt, and friendly service in arranging your mortgage. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

First time out viewing and Katie reassured me and was very knowledgeable about the area and current market. Many thanks again I will be recommending to all my family and friends

Charlotte Β· 11 October 2025

Agent replied Β· 11 October 2026

Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

4/5

Google

Connell’s Bitterne well for start to finish they couldn’t be more helpful. Are main point of contract was Emma she is absolutely lovely, polite, professional and nothing was to much trouble to help us out! Thank you for everything! Second time using Connell’s Bitterne branch, buying are second home. I would highly recommend them, from start to finish they were so helpful with sorting out any questions, emails & phone calls. Thank you very much to Emma & the team!

Adam Β· 24 February 2025

5/5

Google

Having used Connells since my wife & myself got our mortgage together we've always had a good service . Our first mortgage advisor left who was good & then the one after not so great but when we moved house we found Emma at the Romsey branch & she has been excellent . Informative & helpful . I really do hope to use her services again for future purchases.

Adam Β· 25 February 2024

Agent replied Β· 23 August 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future Adam. Kind regards, Lucy, Customer Relations.

5/5

Google

Working with Connells has made the process of buying a first time flat feel less daunting. All the staff are very friendly and happy to help. My family have also previously used Connells and had recommended mortgage advisor Emma to me. Emma quickly and smoothly started the process of buying the flat and keeps me in the loop daily on outstanding documents or paperwork I need to send to make the process as quick as possible. Anything I may have a problem understanding as a first time buyer is well explained and spoken through before making any decisions. I would recommend Connells Estate Agents, Bitterne

Martyna Β· 25 January 2025

5/5

Google

Excellent experience helpful and friendly staff who made the process smooth and stress free always kept me informed 5 stars well deserved πŸ‘ πŸ˜€ …

Kerry Β· 11 October 2025

Agent replied Β· 11 October 2026

Thank you for your kind words! Our team strives to provide top-notch service and we are thrilled to hear we exceeded your expectations. Your satisfaction is our top priority and we are grateful for your positive feedback. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We viewed a local new build property with Branch Manager Shawn on three separate occasions. He was punctual, courteous and really helpful. Nothing was too much trouble for him to find out information we required about the property and his experience of the property market was both informative and very useful. He was not in the slightest pushy and was only interested in making sure that the house was completely on all levels the right one for us. Sadly due to local planning restrictions we did not buy the property, however, that aside I would certainly have NO HESITATION whatsoever in recommending Shawn and his team.

D&J Β· 24 August 2020

5/5

Google

Had a great experience using Connells. Emma Pithie was very helpful and professional throughout the process.

Robert Β· 25 February 2024

Agent replied Β· 23 August 2024

Many thanks Robert for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Katie was so helpful at my Viewings today. She was professional, friendly and knowledgeable!

Lydia Β· 28 June 2025

5/5

Google

Zoe Arnold is Connells Lettings Sales Manager. I have found Zoe to be extremely professional in all my dealings with her. She took time to follow up with me and show a real interest in the progress of our renovation, and took time to really understand the kind of tenants we were looking for and matched a lovely family, perfectly suited to our property. Zoe has been approachable and supportive of us as landlords throughout the whole process and I believe that she would deliver the same standard and approach with any tenants. Thank you Zoe. I look forward to a long and successful working relationship with you.

Sue Β· 25 August 2017

5/5

Google

Many thanks to Emma for her great service! Highly recommended

Mariusz Β· 26 March 2024

Agent replied Β· 23 August 2024

Mariusz Galysa thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Im always happy with the service I receive from connells Estate agents Bitterne.

Kendal Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you for your kind words! We are so glad you have consistently had a positive experience with us at Bitterne. We take pride in providing top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

At Connells, my experience was with Suman. Suman was the best polite, assertive, good listener, estate agent that I have got the privilege to see working on the field. I will, for sure, recommend his service to my family and friends. My wife and I share the same opinion about all the services we received, very satisfied and impressed. So it's a 10 out of 10 pointsPositiveQuality, Professionalism, Value

Vitor Β· 24 August 2021

5/5

Google

Annabelle at Connells Bitterne - it was lovely to be shown around a property by Annabelle. It was a nice change not to feel pressured to buy (like a typical car salesman), nor feeling like "having the wool pulled over my eyes". Would recommend.

Harry Β· 10 November 2024

Agent replied Β· 10 December 2024

Many thanks for the great recommendation, 5* review and your kind words Harry. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from everyone. Emma Pithiest got me a great mortgage and was in contact right through the transaction. Everyone I spoke to in the office was amazing, in fact without their vigilance and attention I may never have got the house I wanted. I did get my house, thanks to Connell’s. After I moved in I received a hamper from Connell’s, a really lovely welcome to my new home. Brilliant all round, thanks to everyone.

Chill Β· 25 August 2018

5/5

Google

The best service I had from Connells, specially Emma pithi. She helped me to get my mortgage. And now I am finishing my 5 years fixed term. And again Emma helped me to get a better rate. Thanks to Emma and the Connells team. All the best.

Kh Β· 24 August 2023

5/5

Google

Everyone at Connells was amazing during the journey of purchasing our house. Couldn't thank everyone enough they were very friendly, efficient, helpful and very good at their jobs. Always had happy smiles on their faces. Thank you for helping us through our journey

Katie Β· 9 August 2024

Agent replied Β· 23 August 2024

Thank you for leaving us your superb 5* review Katie. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a viewing and dealings with Jade in bitterne and she’s been really helpful and guided us along the way. Thank you!

Boxed Β· 26 May 2025

Agent replied Β· 23 September 2025

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

I have dealt with Emma Pithie for the mortgage enquiries she is a ray of shining light in the dark gloomy world of financial services and a breath of fresh air in the smoke filled bottomless pit of information gathering I throughly recommend giving her a try and sorting out your mortgage requirements rest assured you never have to think or worry about anything being done from start to finish

Paul Β· 25 August 2018

5/5

Google

We are so happy with the service that we have had with Connells Bitterne! They have always been keeping us updated. Emma, has been especially helpful and so quick with replies! She has sorted everything for us and has been amazing! Thank you so much! Amy & Martin Ball

Amy Β· 25 February 2024

Agent replied Β· 23 August 2024

Thank you for your thoughtful 5* review Amy! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Emma for my mortgages since 2007. She is extremely efficient, informative, trustworthy and I would not use anyone else. I have recommended her to many friends, who have been equally impressed.

Ann Β· 17 October 2024

Agent replied Β· 24 October 2024

Thanks Ann for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to say a big thank you to the team at connells estate agents for selling my property so quickly. you were very professional with no stress caused.. I'd like to say a special thank you to Hazel French her customer service was brilliant!! I will definitely recommend you to anyone wishing to sell there property. great service thank you Sally Craze

Sal Β· 25 August 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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