Connells Lettings Southampton reviews

★★★★★ 5/5

Google

This review is from Janet Adekunle. I cannot thank Emma enough for the incredible support she gave me throughout the purchase of my new property. From start to finish, she was proactive, organised, and completely committed to helping me secure my mortgage and successfully complete on my home. The process was not straightforward, with a few delays along the way in the conveyancing, but Emma was always one step ahead, chasing updates, keeping me informed, and making sure everything kept moving forward. Her communication was excellent, and she made what could have been a very stressful experience feel manageable and supported. I am truly grateful for her dedication, professionalism, and hard work. I would highly recommend her to anyone looking for a knowledgeable and reliable mortgage advisor. Thank you again for everything . I genuinely couldn’t have done this without your help.

Sharon · 16 February 2026

★★★★★ 5/5

Google

We were impressed with Connells Southampton from the moment we called them about selling our house. They asked sensible questions, provided good literature and were courteous and followed up promptly. We wanted to sell quickly but were not sure if they would be able to get us enough viewings in time, but they did not disappoint. Our house was on the market within days and despite one or two viewing cancellations, Finlay and Katie were here almost everyday it seemed, keeping us informed along the way and between them managed to find us a buyer who made an acceptable offer within the week! We are relieved, delighted and very satisfied with their efforts, its been win-win all round, and we hope it all continues as smoothly and quickly through to completion. Well done!

Colin · 16 February 2026

★★★★★ 5/5

Google

We have a lifetime membership with Connells for their mortgage services, Emma has been taking care of us since 2023 and though our property investment journey has had ups and downs she’s been ever so helpful each time we needed her advice. She’s made difficult processes easier as she clearly knows the banks well and has a good relationship with them. Thanks Emma!

Gloria · 11 January 2026

★★★★★ 5/5

Google

Calum was great from start to finish. As first time buyers we had a lot of questions and Calum was very patient and enthusiastic for us. We heard estate agents get a bit of a bad rep but Calum dispels this completely. The rest of the team we dealt with at Connells were lovely as well. Thanks again!

Jamie · 11 January 2026

★★★★★ 5/5

Google

This is a review for Emma Pithie only. She is a pleasure to work with. She understands the complexities of property purchasing and is always there to help in a constructive way. Thank you Emma for the work you put in to get the matters over the line.

Karen · 16 March 2026

★★★★★ 5/5

Google

The team were fantastic from start to finish. Extremely professional without loosing being human. Our circumstances changed which meant we couldn’t move but this was absolutely no reflection on them or their ability to sell our house. If you are looking for someone who can talk on your level, I highly recommend Jade, Callum, Katie or Sammy (those are the people I interacted with the most)

Mark · 4 August 2025

★★★★★ 5/5

Google

Had a brilliant experience with Connells Bitterne. A lovely and pleasant office and staff and Emma Pithie went above and beyond to source a mortgage in principle that worked for my unique situation, kept me in the loop with the process, and ensured I understood everything with my first home purchase. Very happy!

Jim · 26 November 2025

★★★★★ 5/5

Google

The whole team at Connells have been brilliant and so helpful with the sale of my property, Emma has been especially helpful in arranging my mortgage for my onward purchase and providing advice and answering any questions I have had throughout, I would absolutely recommend Connells.

Ash · 11 January 2026

★★★★★ 5/5

Google

I had an outstanding experience with Connells Estate Agents Bitterne. The team was extremely professional, friendly, and supportive throughout the entire process. They kept me well informed at every stage and made everything feel straightforward and stress-free. Their knowledge of the local market and attention to detail really stood out, and they were always quick to respond to any queries. I truly appreciated their dedication and excellent customer service. I would highly recommend Connells Bitterne to anyone looking for a reliable and efficient estate agent, definitely a 5-star experience!

Adib · 9 April 2026

★★★★★ 5/5

Google

The team at Connells Bitterne have been amazing, the whole process has been explained so clearly and Emma has been a huge help with sorting out my mortgage. Buying my first property felt quite overwhelming at times but it has been made so much easier by the help and support of the team at Connells.

Kat · 16 September 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had the pleasure of working with Callum Elvin at Connells Estate Agents to sell our house, and we couldn’t be happier with the experience. Callum was professional, knowledgeable, and incredibly supportive throughout the entire process. His expertise and dedication ensured that everything went smoothly, and we were able to sell our house quickly and at a great price. We highly recommend Callum for anyone looking to buy or sell a property. Thank you, Callum, for your fantastic work!

Craig · 22 October 2024

★★★★★ 5/5

Google

Emma has been our mortgage adviser for over 10 years, and her service has been nothing short of excellent. From our first mortgage through to renewals and remortgaging, she has always been professional, knowledgeable, and incredibly supportive.We always recommend her.

Gursimar · 26 December 2025

★★★★★ 5/5

Google

Whenever I need a mortgage or change a mortgage only one name come to my mind Which is Emma, I known her for almost 20 years. she works for Connells Estate agent Bitterne Whenever I called her for any type of mortgage, she always did best for us. I got no words to explain how good she is Thank you so much for every-time giving us best service Much appreciated Thank you so much From Mr and Mrs Chahal

Binder · 26 September 2024

★★★★★ 5/5

Google

Finlay showed me round a house - she was very patient - answered all of my questions in a very professional manner. I also spoke to Emma the mortgage advisor, she beat my rate, I was amazed.

Kieron · 18 January 2026

★★★★★ 1/5

Google

*Edit* Lucy, we have reached out to your compliance team and have done so twice since February 2024. We have your compliance team's final response to our complaint and we are not satisfied, hence now asking the TPO to review. So no, we cannot reach out to your compliance team to discuss further as we already have done so and their decision is final that they believe nothing has been breached and really don't care. Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 19 August 2024

★★★★★ 1/5

Facebook

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews on Google are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 17 August 2024

★★★★★ 5/5

Google

We’ve had a great experience with Connells. Hobbie has been super helpful and always kept us updated throughout the process. Everything has gone smoothly so far, and communication has been excellent. Would definitely recommend Connells to anyone buying or selling a home.

Bence · 16 October 2025

★★★★★ 5/5

Google

Absolutely amazing, so easy, so quick, and Emma was there for me every step of the way no matter how stupid my questions were she was always at the end of the phone or an email to set my mind at rest. I really couldn’t speak highly enough of my experience which is rare these days. I still owe Emma and her staff a bottle of champagne, it may be two because we will definitely be calling on their services again. Thank you son much. David

David · 25 February 2024

★★★★★ 5/5

Google

Fantastic experience at Connells in bitterne. Katie was super attentive, quick to respond and supportive in every element of our first time buy. Thank you so much!!

Lauren · 11 January 2026

★★★★★ 5/5

Google

Very happy with the service at Connells, me and my partner are looking to buy our first home and Finlay and Emma were just amazing, very helpful, lovely ladies. Would definitely recommend!

Amyjadesmusic · 16 November 2025

★★★★★ 5/5

Google

Emma from Connells was my mortgage advisor for my recent purchase. I would highly recommend Emma for anyone who is looking for a pro active, reliable and trustworthy mortgage advisor. Emma was brilliant and made my buying journey so much better. She took the stress off of me by going above and beyond to help and make the process as smooth as possible. I have recommended Emma to all friends and family as she was just excellent.

Lily · 25 February 2024

★★★★★ 5/5

Google

Emma was friendly, competent and helpful in finding the right product for my needs.

Katika · 16 February 2026

★★★★★ 5/5

Google

Connells in Bitterne have been very professional in dealing with the sale of my house. In particular Callum who has been chasing all parties involved daily & been Giving us updates & feedback regularly. He has been very thorough & helpful. Great communication. I would highly recommend this member of staff & the branch.

Sheena · 1 November 2024

★★★★★ 5/5

Google

Finlay is legend of an estate agent!

Sam · 16 March 2026