Connells Lettings Southampton reviews

★★★★★ 5/5

Google

The team at Connells Bitterne have been amazing, the whole process has been explained so clearly and Emma has been a huge help with sorting out my mortgage. Buying my first property felt quite overwhelming at times but it has been made so much easier by the help and support of the team at Connells.

Kat · 16 September 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had the pleasure of working with Callum Elvin at Connells Estate Agents to sell our house, and we couldn’t be happier with the experience. Callum was professional, knowledgeable, and incredibly supportive throughout the entire process. His expertise and dedication ensured that everything went smoothly, and we were able to sell our house quickly and at a great price. We highly recommend Callum for anyone looking to buy or sell a property. Thank you, Callum, for your fantastic work!

Craig · 22 October 2024

★★★★★ 5/5

Google

Calum has been an absolute pleasure to work with. His genuine professionalism has been reassuring at every stage, and his approach has made a complex process feel smooth and calm. I wouldn’t hesitate to recommend Calum at Connells to anyone looking for a knowledgeable, honest, and proactive estate agent.

Boris · 11 October 2025

★★★★★ 5/5

Google

Whenever I need a mortgage or change a mortgage only one name come to my mind Which is Emma, I known her for almost 20 years. she works for Connells Estate agent Bitterne Whenever I called her for any type of mortgage, she always did best for us. I got no words to explain how good she is Thank you so much for every-time giving us best service Much appreciated Thank you so much From Mr and Mrs Chahal

Binder · 26 September 2024

★★★★★ 5/5

Google

Emma has been our mortgage adviser for over 10 years, and her service has been nothing short of excellent. From our first mortgage through to renewals and remortgaging, she has always been professional, knowledgeable, and incredibly supportive.We always recommend her.

Gursimar · 26 December 2025

★★★★★ 5/5

Google

Finlay showed me round a house - she was very patient - answered all of my questions in a very professional manner. I also spoke to Emma the mortgage advisor, she beat my rate, I was amazed.

Kieron · 18 January 2026

★★★★★ 1/5

Google

*Edit* Lucy, we have reached out to your compliance team and have done so twice since February 2024. We have your compliance team's final response to our complaint and we are not satisfied, hence now asking the TPO to review. So no, we cannot reach out to your compliance team to discuss further as we already have done so and their decision is final that they believe nothing has been breached and really don't care. Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 19 August 2024

★★★★★ 1/5

Facebook

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews on Google are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 17 August 2024

★★★★★ 5/5

Google

We’ve had a great experience with Connells. Hobbie has been super helpful and always kept us updated throughout the process. Everything has gone smoothly so far, and communication has been excellent. Would definitely recommend Connells to anyone buying or selling a home.

Bence · 16 October 2025

★★★★★ 5/5

Google

Absolutely amazing, so easy, so quick, and Emma was there for me every step of the way no matter how stupid my questions were she was always at the end of the phone or an email to set my mind at rest. I really couldn’t speak highly enough of my experience which is rare these days. I still owe Emma and her staff a bottle of champagne, it may be two because we will definitely be calling on their services again. Thank you son much. David

David · 25 February 2024

★★★★★ 5/5

Google

Fantastic experience at Connells in bitterne. Katie was super attentive, quick to respond and supportive in every element of our first time buy. Thank you so much!!

Lauren · 11 January 2026

★★★★★ 5/5

Google

I would highly recommend Connells Bitterne and especially Calum, who always does an excellent job. He was very professional and was keen to go above and beyond to make sure my buying experience was first class.

David · 11 October 2025

★★★★★ 5/5

Google

Very happy with the service at Connells, me and my partner are looking to buy our first home and Finlay and Emma were just amazing, very helpful, lovely ladies. Would definitely recommend!

Amyjadesmusic · 16 November 2025

★★★★★ 5/5

Google

Emma from Connells was my mortgage advisor for my recent purchase. I would highly recommend Emma for anyone who is looking for a pro active, reliable and trustworthy mortgage advisor. Emma was brilliant and made my buying journey so much better. She took the stress off of me by going above and beyond to help and make the process as smooth as possible. I have recommended Emma to all friends and family as she was just excellent.

Lily · 25 February 2024

★★★★★ 5/5

Google

Emma my mortgage advisor was extremely helpful and went above and beyond to help, Emma checked in with me to ensure documents received the level of contact throughout all stages and taking the time to fully explain was exceptional. Would recommend the team here.

Sara · 11 August 2026

★★★★★ 5/5

Google

honestly can’t thank Connells Bitterne Housing Agent Estate enough for everything they’ve done to help us get our mortgage and buy my new home. From the very first conversation, they were kind, patient, and always ready to explain things in a way that made sense. Buying a house is such a huge step, and at times it felt overwhelming, but they supported us through the whole journey. They kept us updated, answered every little question we had, and made the process feel so much less stressful than I expected. Because of their hard work and dedication, we are now a proud homeowner, something we’ve dreamed about for a long time. I’ll always be grateful for their guidance and genuine care. If you’re looking for a team who truly looks out for you, I highly recommend Connells housing Agent Estates more. Brilliant staff service treating every one equally. Thanks so much again .

Leah · 11 October 2025

★★★★★ 5/5

Google

Emma was friendly, competent and helpful in finding the right product for my needs.

Katika · 16 February 2026

★★★★★ 5/5

Google

I just want to send a big Thanks to Emma who tried so hard to get our first morgage .She really nice and helpful.Thanks Connells Branch in Bitterne!

Xuan · 11 October 2025

★★★★★ 5/5

Google

I found Emma very helpful and knowledgeable when asking on mortgage advice. Lucy was very polite and again helpful. Would recommend the branch to family and friends.

Maureen · 11 October 2025

★★★★★ 5/5

Google

Connells in Bitterne have been very professional in dealing with the sale of my house. In particular Callum who has been chasing all parties involved daily & been Giving us updates & feedback regularly. He has been very thorough & helpful. Great communication. I would highly recommend this member of staff & the branch.

Sheena · 1 November 2024

★★★★★ 5/5

Google

Finlay is legend of an estate agent!

Sam · 16 March 2026

★★★★★ 5/5

Google

Amazing experience very knowledgeable- Katie was very friendly I would highly recommend to anyone buying their first property! Thank you again

Lauren · 11 October 2025

★★★★★ 5/5

Google

Jade has been one of the most helpful and professional agents we’ve met so far and we will recommend her to anyone looking to buy or sell property in Southampton. She responded immediately with exactly the type of properties we were looking for, secured viewings at convenient times, and it was clear she was well liked by the vendors.

Ronnie · 4 August 2025

★★★★★ 4/5

Google

Very happy with the service I received from Connells, especially Emma who helped us along the way with each step of selling our property . It can be very daunting but Connells were there for advice when needed. Thank you to all the staff involved 👏 …

Claire · 2 November 2024