Trusted Agent profile · SOUTHAMPTON
★★★★★
2,087 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,087 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotCharters estate agents were very…
Charters estate agents were very helpful in my search of a new property and kept me up to date with any new places via property alerts
Julie, thank you for the review - quite a while ago now! Apologies for the very long delay, we have only just come onto Trustpilot as we typically direct customers towards Feefo (the same as Trustpilot but another business) and Google reviews for guidance. All the best. Charters.
5/5
GoogleThe Bishops Waltham Office of Charters did a great job. Sales Progressor Stephen Henry in particular was excellent.
Many thanks for taking the time to review the service you received. It is much appreciated.
1/5
GoogleVery poor service, they never call back and lie. I would avoid these at all cost and go to another agency. BEWARENegativeQuality
We have checked our internal system here and we have no record of you. We believe this is a fake review and would appreciate it if you removed it. This is harmful to our business and not representative of the service we offer. Please remove the review. It has been reported to Google.
5/5
GoogleReally knowledgeable, friendly & helpful estate agents. Especially appreciated the fact Karl walked us round the house giving us ideas on how we could change it, I have no vision ;-)
Dear Sam, thank you very much for taking the time to write a review on the service you received from Charters Bishops Waltham office. We take all feedback seriously, so thank you.
5/5
TrustpilotBrilliant customer service from the…
Brilliant customer service from the lettings department. Thanks all for your help!
Many thanks Sam!
5/5
TrustpilotGreat customer service
Great customer service, was kept up to date throughout my purchase.
Hi Chris, thank you for the review! Have a great day.
5/5
GoogleThank you to the team at Charters in Bishops Waltham for outstanding service and excellent communication. Always positive and helpful throughout; thoroughly recommended.
Thank you for taking the time to give us your feedback, it is much appreciated.
4/5
TrustpilotNice to have a mortgage progressor.
Nice to have a mortgage progressor. Very good service.
Thank you Graham, for taking your time to review the service received.
5/5
GoogleAbsolutely loved. Rering Rosie and Kim... Such lovely ladies who made viewing fun. No pressurising and actually listened! Would highly recommend them if you're viewing!! Azrah xx
Azrah, thank you for the review, very kind of you to take the time.
4/5
GoogleWell maintained outside of the building, website needs to be more streamlined and feels very outdated.
Richard, thank you for the review and we are currently refreshing the website. It has won several awards very recently, including best UK property website, but it is always important to keep things fresh.
5/5
TrustpilotMoving On
Tilly and the Team have been professional throughout our search for a new Dream Home. I would recommend Charters for anyone looking to move or sell
5/5
GoogleExcellent service from Charters. We were lucky enough to have them involved in both our sale and purchase and experienced excellent service end to end - very highly recommended.
Hi Rachel, great news and thank you for taking the time to tell us about it.
5/5
GoogleAmazing service. Very personal, thorough and professional. Great communication, and simply a pleasure to have bought a house though.PositiveResponsiveness, Quality, Professionalism
Thank you Dave!
5/5
GoogleGreat service from start to finish. Always took time to make sure we knew what was happening every step of the way. Really approachable and friendly staff.
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.
5/5
GoogleExcellent service and really friendly would highly recommend, was very quick and was updated on every process in the move🙂🙂 Thankyou Katherine and Katie for everything!! …
Thank you for taking the time to review the service you received.
4/5
TrustpilotLovely team in lettings
Lovely team in lettings Efficient and helpful
Thanks Sally!
5/5
GoogleVery happy with the service I received here. All the ladies were very helpful at the move in process was made so much easier.
Thank you for your review!
1/5
TrustpilotCharters Littering
Why do Charters leave this signs lying in beautiful hedges once they have finished with them?
Dear Kevin, apologies for the very long delay in responding, we have only just come onto Trustpilot as we typically direct customers towards Feefo (the same as Trustpilot but another business) and Google reviews for guidance. With reference to your comments, we don't leave boards lying anywhere - we have board companies who put these up for us and take them down. They are too expensive to disregard each time. The board you are referring to may have fallen down in bad weather, been vandalised or removed without permission.
5/5
GoogleWas a tricky purchase that took some time but Matthew and the staff were really supportive and helpful. Recommend to anyone and will definitely use again!
Dear Will, thank you very much for the review and it is very good to know that you would use our services again in the future. Thank you.
5/5
GoogleVery good professional service from Storme Zinn. Responsive to requirements and good sales progression from Stephen Henry.
Thank you. This has been passed on to the team ☺️
5/5
GoogleJohnny helped us find our new home, he was very helpful and really went the extra mile to help us out.
Thank you Alice!
5/5
GoogleGreat service. All staff were courteous and helpful. Sarah assisted with my viewing and provided me with confidence to move forward with Charters.
Dear Jenny, thank you for taking the time to write this review on your experience with the Bishops Waltham office. All feedback is gratefully received. Many thanks
5/5
GoogleI had a positive experience from Charters in Bishops Waltham. They were quick to respond to my queries and helpful.
Thank you for your review!
5/5
GoogleCharters are a refreshing alternative to many estate agents who really work well to find the best people that suit your home.
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's SOUTHAMPTON office has 2,087 reviews across two platforms: 207 on Google, 1,880 on Trustpilot (across the whole business).
Charters Bishops Waltham is rated 4.9 out of 5 across all 2,087 reviews, and 4.7 out of 5 on Google from 207 reviews.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Charters Bishops Waltham, Bishops Waltham, SOUTHAMPTON, SO32 1AF.
