Trusted Agent profile Β· SOUTHAMPTON
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2,087 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,087 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
1/5
GoogleWhen ever I have asked about a property they have never got back to me
We have checked our internal system here and we have no record of you. We believe this is a fake review and would appreciate it if you removed it. This is harmful to our business and not representative of the service we offer. Please remove the review. It has been reported to Google.
5/5
GoogleVery happy with Dale at Bishops Waltham office. Good communication and a pleasure to deal with.PositiveResponsiveness, Professionalism
Thanks for the feedback Chris
5/5
GoogleCharters were professional and punctual throughout the process of buying our new house - would definitely recommend.
Carl, thank you for taking the time to review your experience with Charters Bishops Waltham. This has been passed on to the team.
5/5
GoogleVery helpful and friendly. Quick response to queries and good at keeping in touch. Professional service
Thank you for your feedback Patricia
5/5
GoogleVery helpful and efficient in dealing with my house sale.PositiveResponsiveness, Professionalism
Thank you very much for taking the time to write this review Elaine.
1/5
GoogleBooked a valuation appointment with this company and they didnβt even show up. Thanks for the wasted evening.
Ian, this is not acceptable and I apologise. I am just trying to find out where the miscommunication has happen and why and get this rectified as soon as possible. Can you please email me at marketing@chartersestateagents.co.uk so we can get to the bottom of this? Many thanks and I look forward to hearing from you, Simon.
5/5
GoogleGreat Service. Incredibly helpful, always keeping me updated with any movement on my flat or advice when needed.
Dear Edward, thank you very much for your review, all the best.
5/5
GoogleGood service, cheerful staff, great selection of properties for all budgets
Thanks Kevin
5/5
GoogleExcellent service and extremely responsive! Absolute delight to work with.
Thank you for the review Josh - this is much appreicated and has been passed across to the team
5/5
GoogleSuperb all round service, excellent communication - Sarah at Bishops Waltham branch particularly helpful, would recommend
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.
5/5
GoogleCouldn't have asked for better service from all at the Bishops Waltham branch of Charters.
Hi Warren, thank you for your Charters review.
5/5
GoogleAdam it was the bestπ€π€π€ β¦
Thanks Bogdan
5/5
TrustpilotJoe Oakley was very help
Rating only, no written review.
Thank you so much!
5/5
Trustpilotβββββ excellent genuine service
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Thank you for taking the time to leave a detailed 5 star review.
5/5
TrustpilotGreat assistance in finding property!
Rating only, no written review.
Thank you for your 5 star review.
5/5
TrustpilotExceptionally good service 10 out of 10!
Rating only, no written review.
Thank you for taking the time to leave a 5 star review.
5/5
GoogleWe found Charters to be very efficient and professional both during the purchase of the property and also during the process of renting the property to tenants. Would definitely recommend.PositiveProfessionalism
5/5
GoogleA very professional team, excellent client service
Thank you Sarah, very much appreciated.
5/5
GoogleAlways a pleasure to work with
Dear Leanne, thank you very much for taking the time to review the service you received from Charters Bishops Waltham office. We take all feedback seriously, so thank you.
5/5
GoogleVery helpful and friendly staff.
Thank you Mal, we appreciate the review.
1/5
TrustpilotTerrible services doesnβt deserve 1 star
Rating only, no written review.
5/5
TrustpilotCharters made it so easy
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1/5
GooglePersistent infringement of the sale and letting board laws.
5/5
GoogleRating only, no written review.
Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's SOUTHAMPTON office has 2,087 reviews across two platforms: 207 on Google, 1,880 on Trustpilot (across the whole business).
Charters Bishops Waltham is rated 4.9 out of 5 across all 2,087 reviews, and 4.7 out of 5 on Google from 207 reviews.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Charters Bishops Waltham, Bishops Waltham, SOUTHAMPTON, SO32 1AF.
