Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
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5/5
TrustpilotThanks to Jess crouch and the team atβ¦
Thanks to Jess crouch and the team at the Southampton office for letting my property quickly and efficiently as we all know time between tenancies can be stressful , I had her mobile number and any questions I had she would always pick up or reply in a timely manner. When my next few properties are ready for the rental market I will be in no doubt at all passing them straight to this team to sort Thanks for your help π
Holly Β· 14 February 2024
Agent replied Β· 23 August 2024
Great to hear Holly, thank you.
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5/5
TrustpilotSarah Harman from the park gate branchβ¦
Sarah Harman from the park gate branch was an absolutely god send when we were looking at houses to buy. She was very friendly, professional and extremely helpful. Sarah went out of her way to ensure we were happy and helped us decide on what we wanted. Its was a very daunting time but Sarah completely put us at ease. I would highly recommend Sarah and the team at Charters park gate.
Jodie Β· 15 July 2024
Agent replied Β· 23 August 2024
Jodie, thank you for your 5-star review! Sarah will be delighted!
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5/5
TrustpilotMy experience with Charters Estateβ¦
My experience with Charters Estate Agent was very positive. I had a lot of help from Ella Burnet who did an amazing job at getting me to the right resource and explaining to me what I need to do in the next steps to getting a letting. She has been very kind and patient with me. Thank you Ella for making this process for me as easy and stress free possible.
Vian Β· 30 July 2024
Agent replied Β· 23 August 2024
Thanks for your review Vian!
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5/5
TrustpilotCharters in Worthing
Charters in Worthing. The member of staff, Joe Oakley was very helpful in dealing with our let property-nothing was too much trouble for him
Tony Β· 25 September 2026
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5/5
GoogleLily was absolutely brilliant! She showed me and my partner around a property today as was so friendly yet professional and knowledgeable. She answered all our questions with confidence and helped us through the next stages afterwards so quickly with lots of support and no hesitation about answering our 101 questions. Cannot fault her at all, thank you Lily!
Abi Β· 27 January 2025
Agent replied Β· 22 January 2025
Thanks Abi, this is great to hear!
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5/5
TrustpilotGreat personable service from a team who care
Weβve recently used Charters Parkgate for a sale and purchase. From initial contact they were polite and considered and have been diligent to find the right buyer for our property as well as taking the time to understand what we were looking for in our next home. The communication and support from the whole team has been personable and responsive and particular thanks to Tilly who has been a real delight to work with. Throughout the highs and lows of buying and selling Tilly has been by our side and has gone out of her way on several occasions for which we are really appreciative, sheβs a true gem!
Fiona Β· 9 February 2024
Agent replied Β· 23 August 2024
Thank you Fiona, this is great to hear. Thank you very much for taking the time to rate the service you received.
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5/5
TrustpilotProfessional and friendly service
Having received a call from Cameron Broom at Charters advising us that a property we were very interested in back in November had returned to the market and the sellers were keen to sell we put in an offer which after a little negotiating was accepted we are delighted and grateful that Cameron was so helpful in supporting us to make this decision along with Edward both were upbeat friendly and professional with a very positive approach to achieve the best outcome for both vendor and purchaser thank you
Johanna Β· 8 February 2024
Agent replied Β· 23 August 2024
Johanna, thank you very much for reviewing the service you received!
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5/5
TrustpilotFlat sold - Thank you Charters team
I just want to say a big massive thank you to Lisa Roberts, Phil Northover and the rest of the Charters team that helped sell my flat. I would highly recommend using Charters as they are professional team, great service and very helpful. If I come to Hampshire to buy or rent a place, I will use you. All the best to you all in the future. Thank you.
Harry Β· 30 August 2024
Agent replied Β· 22 October 2024
Thank you, Harry!
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5/5
TrustpilotBishops Waltham Branch
Bishops Waltham Branch - exceptional!A huge thank you to Nathan and Lewis for all their hard work, helping us to sell Mill Hill.They listened to my requests (there were many) and acted on them, learnt the extra historic and practical details about the house that I had given them (Grade 2 listed), and ensured every client had a thorough understanding of the properties potential.Always punctual, always smart and professional, a real credit to Charters and as such, we never questioned changing to a different agent ..The office support have never let us down either, Charters is a fantastic team of high end agents who I will recommend to all friends and family
Sue Β· 7 February 2024
Agent replied Β· 23 August 2024
Thank you Sue, this is great to hear!
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5/5
TrustpilotVery helpful
I recently had the pleasure of working with Sarah Bainbridge at the Winchester branch while searching for a rental. We are new to the country and Sarah was extremely helpful. She patiently cleared up our basic UK real estate questions and provided local insight into the south eastern letting market. She set up a well-considered viewing itinerary and ultimately helped us find our new home. We were lucky to stumble into her care in the midst of what was previously a frustrating (and fruitless) process. Thanks, Sarah!
Eric Β· 6 February 2024
Agent replied Β· 23 August 2024
Thank you Eric, this is a wonderful review, thanks for taking the time to write this.
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5/5
TrustpilotExcellent service
Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.
Lara Β· 23 September 2026
Agent replied Β· 25 September 2026
Thank you so much for taking the time to review our service.
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5/5
TrustpilotGreat estate agents, Great communication. Takes the stress out of selling!
I have used the Winchester branch of Charters Estate Agents. Oliver Purvis, Manager and his team, especially Alice Mackonochie, have made the sale of my late mother's house as straightforward and seemless as possible. They have been great at marketing and selling the house and have been extremely helpful at all times. Their communication has been excellent. Jo Goddard the sales communicator has contacted me every week to update me on how the sale has been progressing. She has been helpful and positive throughout. I am not local to the area, and needed to deal with everything long distance. The team at this estate agents have made everything straight forward and stress free. I would highly recommend them.
Liz Β· 5 February 2024
Agent replied Β· 23 August 2024
Liz, thank you for the review, at what must have been a very difficvult time for you. We wish you all the best.
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5/5
TrustpilotFantastic experience - would highly recommend
We have recently purchased a house through Charters and Jo Goddard has been an absolute pleasure to work with - we had a complicated and convoluted chain but Jo was always on hand to keep us updated on progress, she was proactive throughout; regularly liaising with all relevant parties and played a significant role in seeing our purchase through to completion. Couldnβt recommend highly enough
Bryan Β· 28 October 2024
Agent replied Β· 25 December 2024
Wonderful news Bryan, Jo is the best when it comes to sales progression!
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5/5
Trustpilotcharters should be the only estateβ¦
charters should be the only estate agents you use.Sarah was amazing from the beginning and refused to give up finding me a place to live in and in perfect time with 0 pressure on her end.There was never a time she wouldn't be there for a quick response and made the whole experience simple and easy, I couldn't reccomend her and charters anymore they deserve 10*sAshley showed me the new place and was very polite and explanatory, another great member of their team.Thank you.
Watcherss Β· 30 January 2024
Agent replied Β· 23 August 2024
Thank you for your 5-star review!
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5/5
TrustpilotExcellent Service Chandlers Ford Charters
Excellent service so far in the moving process. Very professional and friendly, and superb communication to keep us up to speed with the process. Very helpful with answering all of our questions and they go above and beyond with their service. Big thanks to all at Chandlers Ford Charters and special thanks to Edward, Cameron and Jake. We would not hesitate to recommend you to others. Thank you.
Cath Β· 7 September 2024
Agent replied Β· 22 October 2024
Thanks Cath, the team will be delighted!
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5/5
TrustpilotWe've had a fantastic experience withβ¦
We've had a fantastic experience with Charters so far. They have been so proactive and professional in helping us find a suitable property. Cameron at the Chandlers Ford branch was exceptional when viewing several properties with him. So professional, knowledgeable and engaged. Streets ahead of any other agent we've viewed a house with from other companies. We're just about to market our house with them and the service and attentiveness has been far superior to other companies. The whole team at our Southampton office have been great but our agent Phil has been especially superb. Again super knowledgeable and proactive. I have full confidence they'll do a great job marketing our home!
Nick Β· 26 January 2024
Agent replied Β· 23 August 2024
Thank you, Nick, your feedback has been passed on!
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5/5
TrustpilotAlton office are best we have dealt with
We were purchasing a property through the Alton office which unfortunately we did not complete on but that was no fault of the team at Alton. Quite the opposite Darcy went out of his way to try to get agreement with the seller but we had to walk away in the end. These guys are the most professional agents we have ever dealt with. Can't recommend them enough. Thanks all
Jenni Β· 1 August 2024
Agent replied Β· 23 August 2024
Thanks Jenni
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5/5
TrustpilotProfessional and caring
Jorgia at chandler's ford charters has been brilliant at helping my family and I find a new home. Her professional and caring manner have put us at ease in choosing our next home. Thank you Jorgia and team at charters.
Guest Β· 2 June 2026
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5/5
TrustpilotFriendly and supportive
I have had a great experience with Charters. Being a first time buyer I was extremely nervous and Kerry has been particularly helpful. She has been so kind and supportive and answered all my questions. I would definitely recommend Charters overall for their good communication and customer service, but I would like to recognise Kerry specifically too for the difference she made. Thank you for helping me on journey.
Claire Β· 15 August 2024
Agent replied Β· 23 August 2024
Thank you, Claire! Kerry will be delighted.
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5/5
TrustpilotExcellent Staff
Although we didn't end up proceeding with a purchase with Charters I would like to say that Tilly Orsmond was a pleasure to deal with, and the most professional estate agent that we dealt with during our house hunt. Tilly took time to understand our needs and requirements, and was refreshingly proactive in suggesting houses that we initially weren't considering but did tick the boxes of our search. She was also the most consistent person we dealt with in regards to following up and checking in with us, which elevated her above other agents we were dealing with. I wouldn't hesitate in recommending Tilly and Charters to anyone looking for an estate agent to work with.
Michael Β· 14 January 2024
Agent replied Β· 23 August 2024
Thank you, Michael!
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4/5
TrustpilotThe first time I was shown round theβ¦
The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!
Stella Β· 22 September 2026
Agent replied Β· 25 September 2026
Thank you so much for taking the time to review our service.
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5/5
TrustpilotSuperb customer service, pleasant property hunting journey
Sarah from Charters is excellent. She was able to introduce the properties that fits my needs and requirements. Even though I had some limitations to view the properties in person, she tried to accommodate my request and provide videos for my preliminary viewing. The properties that Charters have are of high quality. I sure will go back to them for my next property hunting. Also Whatsapp is available in Charters, it makes communication a lot easier!
PC Β· 3 April 2024
Agent replied Β· 23 August 2024
Thank you for the detailed 5-star review!
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5/5
TrustpilotAmazing from start to finish
From Start to finish it whole process has been amazing, from selling our home in under a week, keeping me up to date on the whole process always answering any questions I have very quickly. To now we have exchanged and still keeping me updated through this process, chasing everything has been very prompt. Thank you for making this process stress free and pleasant. Also a massive continued thank you to the sale team especially Tom at Romsey for showing us around what feels like hundreds of homes and being very patient over the past 7 months, I really hope we manage to find our next home to buy through you, as you have been so great with all your efforts in finding our next home too. So a very heartfelt Thank you to all at Charters and I look forward to working with you to find our new home.
Cara Β· 11 January 2024
Agent replied Β· 23 August 2024
Cara, thank you for your detailed and honest review!
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5/5
TrustpilotGreat support and service
Charters made our process of finding a new flat to rent very easy - shoutout to Ashley in particular who went above and beyond in offering to find cover at the office just to take time out to give us a viewing he knew we were very keen on. Furthermore, he kept great communication with us and the landlord to secure us an offer within only a few days. Thank you!
George Β· 1 July 2024
Agent replied Β· 23 August 2024
Thank you George for sharing this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.