Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBest agency we dealt with in Southampton. Excellent service, very responsive and friendly. All of our requests were sorted immediately. If we ever come back in Southampton, Belvoir will be definitely the first agency to visit. Highly recommended!
Giorgino · 1 January 2022
Agent replied · 31 December 2024
Thank you for sharing your positive experience! We are thrilled to hear that you are happy with your new flat and our outstanding service. We are dedicated to providing quick and efficient service. If you need any further assistance, feel free to reach out to us. Welcome to your new home!
★★★★★ 5/5
GoogleBrian linehan has been helping me understand the Southampton rental market over the last month or so with the result of me buying my first buy to let. His support has been invaluable. I'd recommend anyone to him and the team. Very friendly, knowledgeable with lots of experience. Thanks Brian :-)
Angharad · 3 January 2015
Agent replied · 31 December 2024
Thank you for your kind words! We are thrilled to have been able to assist you in navigating the Southampton rental market and purchasing your first buy-to-let property. We appreciate your recommendation and look forward to continuing to provide excellent service. Congratulations on your new investment!
★★★★★ 5/5
GoogleVery knowledgeable, especially Brian. All the staff were very welcoming and gave us some very good advice on property lettings. Would have no problems on recommending Belvoir lettings and will make them my first, and only, port of call if I need to let out a Southampton property.
Jacqui · 2 January 2018
Agent replied · 31 December 2024
Thank you for the glowing review! We are thrilled to hear that Brian and our team provided you with knowledgeable and welcoming service. We look forward to assisting with your property lettings in Southampton. Thank you for recommending Belvoir lettings!
★★★★★ 5/5
GoogleWent to viewing today with Will at 2:30. Incredibly friendly and kind.
Zak · 26 November 2025
Agent replied · 27 November 2025
Thank you, Zak! We're thrilled to hear you had a great experience with Will during your viewing. Our team strives to provide friendly and supportive service. We appreciate your kind words and hope to assist you further in your real estate journey!
★★★★★ 5/5
GoogleFriendly and attentive team. Property is always re-let in a short time, property issues dealt with quickly and comprehensively. Always feel well informed, highly recommended
Michael · 9 February 2023
Agent replied · 8 February 2025
Thank you for your kind words! We take pride in our attentive team and efficient property management. We're glad to hear that you feel well informed and satisfied with our service. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleI recently rent a flat from Belvoir. Very professional and friendly staff. Communications have been very smooth as well. Much better than a lot of letting agents I have dealt with. Thank you and keep up with the good work 🥰 …
Yoyo · 6 November 2024
Agent replied · 31 December 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with our team. We strive to provide professional and friendly service, and we're glad it shows. We appreciate your feedback and look forward to assisting you further. Thank you for choosing Belvoir!
★★★★★ 1/5
GoogleIf only I could leave 0 stars. They played 'dirty' and tried to take all our deposit and never responded to our requests during tenancy. I would not use Belvoir if you can avoid it. They charged for an oven and carpet clean which was by no means necessary and had no evidence to suggest why it was needed.
Bailey · 1 January 2024
Agent replied · 31 December 2024
Dear Bailey,
I am sorry you felt you have received bad service from Belvoir.
As you are aware with our many emails correspondence after your tenancy ended, there were 5 items raised in the check out report. You agreed to 2 of these but we could not agree to the remaining 3 items, lights, a broken chain and the final clean of the property. You were given the check out report which showed the items concerned. You then opted to go to the DPS deposit adjudication service. The final cleaning bill was £436.60 and the landlord asked for 50% contribution from yourself, which you declined to accept. We submitted the evidence, check out report & opening inventory and I saw from the adjudicator’s report that you submitted your own photos. The final report of the adjudicator was received on 4th December and they awarded 100% of claim to the landlord. You will have received a copy of this report from the adjudicator so you can see their reasoning for this decision and as you are aware their decision is final.
With regard to your comments about never responding to your requests during the tenancy, the majority of items were responded to and dealt with in a timely manner.
I do feel that your review is unfair in its tone and conveys a picture of a very unhappy and unsatisfactory tenancy, but you did stay two years and overall I felt that we had a good relationship during this time.
The deposit matter was decided upon independently of Belvoir and unfortunately for you they did not decide in your favour. As an agency we dont play dirty, as a tenant you have a responsibility to the landlord and the property to return it in a good condition allowing for normal wear and tear. The independent body found that you did not do this.
Kind regards
Loretto Linehan
★★★★★ 5/5
GoogleI have had many dealings with Brian over recent years and he has always been extremely professional. His knowledge of the lettings / investor market and the Southampton market on the whole is second to none. Highly recommend Brian and his team.
Tom · 2 January 2019
Agent replied · 31 December 2024
We strive to provide top-notch service and expertise in the lettings and investor market. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleExcellent service and follow up. The management and staff are all friendly. There is no course for concern when dealing with these guys. You can sleep with your eyes closed, knowing that they will do a proper job and deliver promptly.. Will highly recommend.
Lweendo · 3 January 2015
Agent replied · 31 December 2024
Thank you for your glowing review! We are delighted to hear that you had such a positive experience with us. We strive to provide excellent service and ensure customer satisfaction. Your recommendation means a lot to us. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleAs a new owner of a flat, I trusted Lorretto and Gwen at Belvoir to find the perfect tenants who would be happy in the property. They guided me through the purchase process and in finding the perfect residents. I especially wanted to be sure that my flat would be safe for my tenants but Belvoir handled all safety checks with ease. I would strongly recommend the services of Belvoir!
Margaret · 1 January 2023
Agent replied · 31 December 2024
Many thanks for your kind review Margaret
Kind regards
Brian
★★★★★ 5/5
GoogleGreat service. The whole process of viewing the property, setting up my tenancy, and moving in was smooth and very friendly. Jade handles everything with patience and ease. This is a wonderful team.
Annika · 4 February 2025
Agent replied · 27 January 2025
Thank you for the kind words! We are thrilled to hear that you had a smooth and friendly experience with Jade. We strive to provide excellent service and make the moving process stress-free. If you need any assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleNadine has been fantastic in helping us keep the property we are in. She’s been really patient and gave us all the relevant information needed.PositiveResponsiveness, Quality, Professionalism, Value
Rachel · 9 February 2022
Agent replied · 8 February 2025
We are delighted to hear about your positive experience with Nadine. We strive to provide top-notch service and support to all our clients. Please do not hesitate to reach out if you need anything else.
★★★★★ 1/5
GoogleTried to view an apartment for sale by this agent,never got chance to view.Either they never turned up or never answered the calls and messages.After chasing them for a month eventually I did get chance to view the flat just to hear that, it was under offer already. Such a waste of time....unprofessional service...
Yuzde · 1 January 2024
Agent replied · 31 December 2024
Dear Yuzde,
I am sorry you have been uphappy with our service. Unfortunately I cannot find a record of your enquiry as you have not provided any details within your review. Some of your comments in your review seem to conflict "either they never turned up or never answered the calls and messages" - can you confirm which it was? Also we would never do a viewing on a property that was sale agreed as we would be wasting both your and our time!
Perhaps you could contact me directly as we would be keen to understand what exactly happened in this case, if indeed it was our company.
Many thanks
Regards
Loretto Linehan
★★★★★ 5/5
GoogleI have used Belvoir as letting agents since 2014 and have been extremely happy with their service. They give a personal service, making me feel I am not just a number in their books. All the staff have always been very quick at dealing with correspondence, are friendly and professional, and sorted out any problems straight away. I would thoroughly recommend Belvoir, I wouldn't go anywhere else.
NP1002 · 1 January 2023
Agent replied · 31 December 2024
Thank you for your kind words! We are thrilled to hear about your positive experience with us since 2014. We pride ourselves on providing a personal and efficient service to all our clients. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future.
★★★★★ 5/5
GoogleAlthough we were buyers and not vendors, we found the service provided by Belvoir was superb. Their video tour of the property was excellent and really enabled us to gain an understanding of the property both before buying it and subsequently prior to moving in. This is so far superior to other video tours which in some cases are purely a video consisting of still photographs. This facility really has to be a benefit to vendors. Nick Wilmott, the agent we dealt with, was extremely professional, but informal, and could not have done more to answer our questions either directly or asking the vendor for information. He put no pressure on us and let the property sell itself. From our experience we would high recommend Belvoir to anyone selling a property in this area.PositiveResponsiveness, Professionalism
Dave · 1 January 2021
Agent replied · 31 December 2024
Thank you for the glowing review! We're thrilled to hear that our video tour and service stood out to you. We strive to provide the best experience for all our clients, whether buying or selling. We appreciate your recommendation and look forward to assisting more clients in the future.
★★★★★ 5/5
GoogleWe have rented with Belvoir for 2 years and we have had an overall great experience! Professional and responsive if any repairs needed doing. What I truly enjoyed is that they always offer you an option to either be there for the repair or give the handymen the key so no need to take a day off work just to let the repair team in. At the end of tenancy they were helpful with notes on what would need fixing. Also, I liked the fact that they did not require the professional clean to be done as long as we were able to achieve the same result cleaning the property ourselves. We spent hours making sure the flat is in a great condition and we actually received the full deposit back within just days of the end of tenancy! I can honestly say the BELVOIR IS THE BEST ESTATE AGENT IN SOUTHAMPTON! I always recommend the company to my friends.
Ania · 1 January 2021
Agent replied · 31 December 2024
Many thanks for your 5 star review Ania
Kind regards
Brian
★★★★★ 5/5
GoogleHad a great experience with Belvoir Southampton. I needed to move quickly, and they made this very easy- I was in within 4 days of viewing. Everyone is so friendly and happy to help. Definitely would recommend.
Alice · 2 January 2019
Agent replied · 31 December 2024
Thank you for recommending Belvoir Southampton! We're delighted to hear you had a great experience with our team. Moving within 4 days is no small feat, and we're glad we could make it easy for you. If you need any further assistance, feel free to reach out. See you soon!
★★★★★ 5/5
GoogleMy experience with Belvoir has only been positive. Any issue have been dealt with in a professional manner so i would definitely recommend them.
Lovely team..... They helped me with all i need. Big thank you to Gwen!
Cindy · 2 January 2018
Agent replied · 31 December 2024
We are thrilled to hear about your positive experience with Belvoir. We will be sure to pass on your thanks to Gwen. If you ever need anything in the future, feel free to reach out. We appreciate your recommendation!
★★★★★ 1/5
GoogleDuring the exit process we were continually told wrong and illegal information regarding the inventory (what they wanted to charge us for) and the deposit deductions., The exit inventory was not cross checked against the one when moving in, resulting in false claims., We were told that we had to have the property professionally cleaned on exit, we had cleaned the property to a better standard than when we moved in, and according to the Office of Fair Trading advise in its specialised guide 'guidance on unfair terms in tenancy agreements' they, and another letting agent, advised that a professional clean can not be enforced (despite Belvoirs' threats and lies on this matter)., We were given a 'ballpark' quote to cover the costs they wanted to deduct from the deposit - no break down, instead we were told 'that should cover it', When we asked for breakdown, the costs were then significantly increased!
THANKFULLY - we are landlords too and know the rights of tenants so we disputed all their points and cost deductions and when confronted, they conceded and released our full deposit (minus agreed deduction).
This was an incredibly stressful time for us, and many others in the same situation, may not know their rights - therefore we would not recommend Belvoir to tenants or landlords, as we seen correspondence where they incorrectly advised the landlord.
Michelle · 2 January 2020
Agent replied · 31 December 2024
Hi Michelle,
We are very disappointed to receive your feedback, particularly as we did the checkout over 7 months ago, so this is somewhat out of the blue.
I have spoken to the lady who completed the checkout and reviewed all the emails and documentation and I would like to reply with the following points:
1. We do not provide wrong or illegal information to anyone. You may not like the fact that your lease agreement requires you to have a professional clean completed, but you agreed to it and despite the changes to legislation it is legal and you did not have a clean carried out on the property. It is not legal to have clauses re professional cleans in new leases after the 1st June 2019 but your lease agreement was entered into long before these changes came into affect.
2. Our check out report amounted to some 24 pages with a lot of photographic detail and was compared with the opening inventory.
As we did not manage your property we were not in control of the entire conversation. Your landlord did provide you with a ball park figure for the repairs and clean but when we obtained all the individual quotes it came out at a higher level.
3. We advised the landlord of the items he could claim for if he wished to, including replacement bulbs, broken freezer drawer, damaged roller blind, weeding, professional clean etc. He requested that we raise these items with you which we did by email.
4. We advised the landlord that you would not agree to the deductions and he would now need to seek adjudication with the DPS. At this point it time he felt that the additional cost and time involved was not worth chasing and he instructed us to release the full deposit less £7 which you agreed for the two bulbs.
In our business we pride ourselves on fairness to all parties and we certainly abide by all laws and regulations. We manage 300 properties and deal with approximately 250 checkouts a year so we have the experience, knowledge and professionalism to carry out our business. As I mentioned at the start I am disappointed our service hasn't meet your expectation but in reality it is very difficult to see what we could do differently.
I wish you all the best in your new home and a happy New Year.
Kind regards
Brian Linehan
★★★★★ 5/5
GoogleWe rented a property via Belvoir for three years and from start to finish the Belvoir team were always really friendly, personable and helpful. They do whatever they can and will work considerately and usually with quick results. It's easy to forget that sometimes when work takes time on a property, it can be because the landlord puts restrictions in place which Belvoir have to work to. That said, we always found Belvoir to be fair, honest and good to work with.
Ian · 2 January 2020
Agent replied · 31 December 2024
Many thanks Ian for your great review. It has been great have you both as tenants over the last 3 years and we wish you every happiness in your new home. Kind regards Brian and the team at Belvoir
★★★★★ 5/5
GoogleBelvoir Southampton are a very professional and responsive letting agent. They provide good quality properties in the rental market and good value for the service provided.PositiveResponsiveness, Professionalism, Value
Jane · 1 January 2021
Agent replied · 31 December 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our services. Providing quality properties and excellent service is our top priority. If you have any suggestions for improvement, feel free to reach out. We appreciate your feedback!
★★★★★ 1/5
GoogleWe have had a nightmarish experience so far hunting for a flat from the UK, and based on the reviews for this agency we were hoping that that would finally change. My partner went to view a flat with them and expressed our interest in renting that same flat. The agent told him they'd call him back. After this my partner tried calling them several times and also wrote an email saying that we would like to rent the property. Finally, two days later they answered his call only to tell us that the flat had already been rented by someone else. Another letdown for us, although I cannot fake surprise anymore since this seems to be the way lettings agencies function in Britain.
Milka · 2 January 2019
Agent replied · 31 December 2024
We are truly sorry to hear about your frustrating experience. Rest assured that we take your feedback seriously and will address this internally to ensure better communication in the future. We appreciate your patience and understanding during this time.
★★★★★ 5/5
GoogleEstate agents often get a bad name but we had no complaints with Belvoir. We were running against a fairly limited time frame and Belvoir helped us to sell and let out out our respective properties promptly. Communication along the whole process was very good and the team were very personable. On the basis of their performance we have asked them to manage the letting of our flat and would have no hesitation in using them again should we wish to sell our new home in the future.
Sam · 2 January 2019
Agent replied · 31 December 2024
Hi Sam,
Many thanks for you your fantastic review. It was a pleasure to work with you both and to help you move into you new home together. Wishing you every happiness in your new home and the best of luck with your exiting plans in 2019.
Kind regards
Brian and Loretto
★★★★★ 5/5
GoogleI found Belvoir to be a perfectly professional agency. They helped me in a timely manner. With Belvoir, renting in and out was a smooth process for me and my family. I thank the entire team for their flawless support.
Swetha · 4 June 2024
Agent replied · 31 December 2024
Thank you for your kind words! We are delighted to hear about your positive experience with us. We strive to provide timely and professional service to all our clients. If you ever need assistance in the future, feel free to reach out to us. We're here to help!
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