Belvoir Southampton reviews

Thank you so much for your kind words! We strive to provide top-notch service and expertise in the Hampshire area. We truly appreciate your recommendations and look forward to assisting you, your friends, and family with all their real estate needs.

Hi Mike, Many thanks for your feedback and review its much appreciated. Kind regards Brian and Loretto

Thank you, Bart Newsom-Davis! We're thrilled to hear that you and your group had a great experience with Will. Our team strives to provide clear and easy service, and it's wonderful to know we impressed you. We appreciate your feedback and look forward to assisting you again in the future!

Dear Helen, Many thanks for your super review, it is very much appreciated. Kind regards Brian

Thank you for sharing your positive experience with Gwen and Loretto at Belvoir Southampton! We are thrilled to hear that they provided excellent support throughout your house-hunting journey. If you need any further assistance, feel free to reach out. Welcome to your new home, Ramesh!

Thank you for your kind words! We're glad to hear that Jade provided you with professional service. We strive to make the renting process seamless for our customers. Let us know if there's anything else we can assist you with in the future.

Thank you for the kind words! We are thrilled to hear that Jade provided you with efficient service. We look forward to serving you again in the future.

Thank you for your wonderful review! We are delighted to hear about your positive experience with our team at Belvoir Southampton. We look forward to the opportunity to work with you again in the future. Let us know how we can assist with the rest of your portfolio!

Many thanks for yout great review Pranav. Kind regards Brian

Thank you for your kind words, Mark! We are thrilled to hear about your positive experience with Brian and Loretto. We take pride in securing the right tenants and ensuring smooth changeovers. Your recommendation means a lot to us!

Dear Judith, I am sorry you felt you had to leave a one star review for Belvoir. On checking the file I can see that this relates to the retention of the holding deposit when you withdrew from a tenancy on the actual day of check in, with all the work having been completed. I explained at the time that you were given the incorrect information by a colleague and that as per the holding deposit agreement, which you completed, the funds would be retained to cover our costs as it was yourself who decided not to proceed with the let of the property. This caused further delays in getting the property let for the landlord Kind regards Loretto Linehan Director

Thank you for sharing your positive experience! We're thrilled to hear that our communication and professionalism have put your mind at ease. If you ever need anything in the future, don't hesitate to reach out. We appreciate your recommendation!

Many thanks for your great review Kevin, I will pass your kind words onto Louise. Kind regards Brian

Dear Ms Nunes, From the outset I would like to refute your accusation of racism towards you from any member of my team or my company. We have operated our business for 12 years and in that time, no one has ever accused us of racism. We operate an open, inclusive and diverse business with a very good culture where racism is not tolerated in any fashion. I would strongly urge you to contact the police and report this crime so it can be properly investigated, and we can strongly defend these libellous accusations in a proper fashion rather than have to deal with random comments on a google review. We were highly surprised to receive your review as we have not had any correspondence from you since 2017. You were a tenant in a property we manage from Dec 2015 to Dec 2016. The tenancy was largely uneventful with the exception that you brought a cat from your home in Portugal into the property during the tenancy. The tenancy agreement, which you signed, clearly stipulated that no cats were allowed for two reasons, firstly the landlord had just fully refurbished the property to a very high standard and secondly the freeholder of the block of flats did not allow pets. Despite this you breached your tenancy agreement by bringing a cat into the property. The landlord was not able to allow the cat to remain in the property, for the above reasons, and you subsequently returned the cat to Portugal and remained in the flat for a further 9 months. In 2017 you had expressed dissatisfaction at the outcome of a conversation you had with Loretto at our office prior to the start of the tenancy. Unfortunately Loretto had a previously arranged appointment and so could not finish the conversation in full but she subsequently emailed you to apologise for having to leave and to answer the queries you had raised. During the time we managed the flat we were professional and courteous at all times. We will contact you directly on your accusation of racism as I am keen to understand this further given that some 8 years have now passed. Regards Brian Linehan Managing Director

Thank you, Noah! We're thrilled to hear you had a great experience with Will. He truly is a gem in our team, and we appreciate your kind words. Looking forward to assisting you further!

Thank you for choosing Belvoir for your rental needs! We are thrilled to hear that Jade provided you with professional and friendly assistance. We look forward to assisting you again in the future. Feel free to reach out anytime for any further assistance.

Thank you so much for your kind words, Liz! We're thrilled to hear that our team was able to assist you with the viewings and paperwork, and that we could facilitate an early tenancy start date for you. Your recommendation means a lot to us! If you need anything else in the future, don't hesitate to reach out.

Thank you for your kind words! We truly appreciate your trust in us to manage your rental properties. We're committed to providing the best service and guidance to ensure your peace of mind. Looking forward to many more successful years working together!

Dear Vicky, We are disappointed to read your review of our service following the detailed reply we sent to you last week regarding the concerns you raised. I am sorry our service fails to meet your expectation however I feel it is important to put on record our version of events. 1. Late Rent Payments. Firstly can I put on record that this statement is completely false, misleading and untrue. We process c£500k of rental and deposit payments per month and our landlords receive their rent on the day we have cleared funds in our client account. We have explained to you on many occasions both on the phone and in writing that we cannot pay rent over to you until the funds have cleared in our client account. This seemed to cause you a major problem this January. As you know your tenants’ rent due date is the 1st, however the 1st Jan was New Year’s Day with offices and banks closed until Tuesday 4th. Our client account was credited with your tenants’ rent on Tuesday 4th, however under the rules of the banking system they are entitled to claim the rent back from our account up until midnight on the day they make payment. We had cleared funds in our client account on Wednesday 5th and those funds were transferred to your account at lunchtime. There is nothing we can do differently and indeed many agents batch their payments and pay them on a weekly or fortnightly basis but we process our rents every working day, Monday to Friday. 2. Washing Machine, Your assertation that the tenants were waiting months for a new washing machine is again completely untrue. I have already advised you of the timeline but will set it out again here for complete clarity. On 1st September 2021, your tenant reported the issue with the washing machine and we requested further details. I subsequently discussed the issue with you by email on the 4th September and a contractor was booked and visited your property on the 7th September. With the contractor’s recommendations that the most cost effective resolution was a new washing machine due to the age of the current one and cost of repairs, a suggestion for a like for like replacement was given and approved. Unfortunately, this was out of stock and further alternatives were discussed with you. On 15th September the approved washing machine was ordered and a date agreed with your tenant for the delivery and installation. Therefore you can see that from the date the tenants contacted us to report the issue and the machine being ordered was just over two weeks, not “months” as per your review. 3. Tenancy Renewal, Your tenants fixed term ended on the 31st October 2020. Prior to this I contacted you to discuss the renewal and to advise that, in order to comply with legislation which was now in place to ensure your tenants’ safety at the property, a satisfactory Electrical Installation Condition Report (EICR) was required for the renewal. You decided not incur this cost at that point in time and instructed us to defer the EICR until 2021 keeping the tenancy on a monthly periodic basis. The satisfactory EICR was sent to us on the 2nd March by the electrician. With our renewals during the pandemic and various lockdowns the overall opinion of our landlords was to keep tenancies on a monthly periodic basis until the economy started to return to normal. Like most businesses, we experienced staff shortages due to Covid and this unfortunately delayed us in processing your renewal as a result. We have carried out a full review of how we have handled the management of your property and, apart from communications during renewal, it is difficult to see how we could have provided a better service. I do hope your new managing agent can meet your expectations. Kind regards Loretto Linehan Owner & Director

Thank you for your kind words and for recommending Belvoir! We strive to provide a professional and responsive service, ensuring all maintenance issues are promptly addressed. We're pleased you had a positive experience throughout your tenancy and that you received your deposit back smoothly. We appreciate your feedback!

Thank you so much for your kind words, Daisy! We're thrilled to hear that you had a great viewing with Will. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out!

Thank you for the glowing review! We are thrilled that Leah and Carys provided helpful and friendly service during your moving/viewing process. We appreciate your recommendation and look forward to assisting you again in the future.

Many thanks for your great review Francesco all the best in your new job. Brian and Loretto

Thank you for your feedback! We're glad to hear that you had a positive experience with our agency. We apologize for not having the apartment measurements readily available. We will work on improving this for future reference. If you need any further information, please feel free to reach out to us.