Belvoir Southampton reviews

Thank you, Vicky, for your wonderful review! We're thrilled to hear that Jade provided you with such a smooth and stress-free experience. Her dedication to her clients is truly commendable. We appreciate your recommendation and look forward to assisting you again in the future!

Thank you, Dinéy, for your kind words! We're thrilled to hear about your positive experience with Helen Nicol at Belvoir Southampton. It's wonderful to know that her dedication and professionalism made a challenging situation easier for you. We truly appreciate your recommendation and look forward to assisting you in the future!

Thank you, Paul, for your kind words! We're thrilled to hear that you've had such a positive experience with us over the years. Keeping you informed and finding great tenants is our priority. We appreciate your loyalty and look forward to continuing to serve your letting needs!

Dear Katie, I am sorry you were unhappy with our service during your tenancy. Whilst I note you have requested us not to reply I feel compelled to set out the facts. Firstly I want to comment on your assertion that we did not take your reports of the damp/mould seriously. On receipt of the 1st report by email of water ingress on 9th Nov we visited the house the same day to assess the issue. The landlord instructed us to contact the roofing contractor who had previously completed works on the house but unfortunately they were no longer in business. Despite it being a busy period for roofers by 18th Nov a temporary repair was completed whilst the contractor submitted a full quote. All the agreed works were then completed prior to Christmas. An electrician visited the property to check on the electrics on the 1st Dec and confirmed that all was in order. I visited a second time on 2nd Dec to check on the issue & to bring a dehumifier and heater. Unfortunately the roof repairs completed before Christmas did not fully resolve the issue. As you had the contractor’s details you were in direct contact with him about continuing the remedial works. The contractor completed further extensive works including a window replacement whilst also keeping all parties updated. The landlord was keen to get a resolution and there was no hesitation at any stage in agreeing with the contractors recommendations to continue the work at the house. With regard to your comments of “allowing me to live in a property which was leaking and mould infested” - as you know the property was presented fully redecorated at the start of the tenancy in Oct so the issues with mould only arose after the water ingress in Nov. Any roof works will take a number of weeks to organise & implement and this was carried out as quickly as possible. From your emails and conversations with the office we and the landlord understood it was a stressful and frustrating situation for you but the timing of these works were outside of our control. The landlord also made a gesture of goodwill to you with a rent reduction in Dec. In our conversations & emails in early Feb you were clearly upset and whilst I knew you had really wanted to live in the house, given that the issues were continuing despite the ongoing works, I suggested that I speak with the landlord about an early release. On 21st Feb you officially requested me to discuss this with the landlord and on 23rd Feb the landlord confirmed she was happy for you to be released from the fixed term at no financial cost to you. You gave notice to end the tenancy on the 9th March and your deposit was returned to you in full despite the fact that there were rent arrears. Regarding your formal complaint, after receiving my response as per the process laid out in our complaints procedure, if you were unhappy with my reply the complaint could have been raised further to the Managing Director. In a family run business it is common for Directors to be related, I can assure you that there would be no conflict of interest with dealing with complaints. You also have the option to go to the Property Ombudsman who are our independent redress body. You did, in fact, contact Environmental Health in Feb who then contacted us. We set out the issue, details of works completed & confirmed that the landord had given an early release. They were satisfied as to how we were dealing with the case and recommended no further action. Through out the entire time of the works we were very sympethic to your situation and we knew how frustrating & stressful the situation was and we pushed to ensure everything was being done as quickly as possible. The landlord made a goodwill guesture of £400 by way of a rent reduction in December and agreed to write off rent arrears of over £700. I really dont believe we could have done anything different in managing this situation. Kind regards Loretto Linehan

Dear Yvonne, Thank you for your kind words and for taking the time to share your experience … More

Thank you for the glowing review! We're thrilled to hear that Jade and Thandi provided exceptional service and made the rental process easy for you. We take pride in presenting clean, well-maintained homes at fair prices. Feel free to reach out if you need anything in the future!

Thank you so much for your wonderful review, Toxean! We're thrilled to hear that you had a great experience renting your flat with us. Jade will be delighted to know her assistance made a difference. We appreciate your kind words and hope you enjoy your new home! 🏡 …

Thank you so much for your kind words, Ranitha! We're thrilled to hear you had a wonderful experience renting with us. Jade, Helen, Naomi, and the entire team appreciate your recognition and are always here to help. We look forward to assisting you again in the future!

Thank you, Adeana! We're thrilled to hear that Will provided you with a helpful and informative experience. Good luck with your search for a rental in Southampton! If you have any more questions, feel free to reach out.

Thank you for your kind words! We're delighted to hear that you've had such a positive experience with our Full Management package. We appreciate your recommendation and continued trust in Belvoir Southampton. If you ever need anything, don't hesitate to reach out. Your satisfaction is our priority.

Thank you, Maria S! We're thrilled to hear that you had a positive experience with Naomi at Belvoir Southampton. Making the rental process seamless and stress-free for first-time renters is our goal. We appreciate your recommendation and wish you all the best in your new home!

Thank you so much for your kind words, Rox! We're thrilled to hear that Jade provided you with such excellent service and helped you find your dream rental. Your recommendation means a lot to us, and we wish you all the best in your new home!

Thank you so much for your kind words, Julia! We're thrilled to hear that Jade provided you with such a positive experience during your first rental in the UK. Our team strives to be attentive and supportive, and it's wonderful to know that Jade's professionalism made a difference for you. If you need any further assistance, don’t hesitate to reach out. Enjoy your new home!

Thank you, Stuart! We're thrilled to hear you had a great experience with Belvoir Southampton. Will is indeed an asset to our team, and we're glad he provided you with clear communication throughout the process. If you need any further assistance, don't hesitate to reach out!

Thank you, Lucy! We're thrilled to hear that Will made your viewing experience enjoyable and informative. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.

Hi Ed, Very dissapointed to receive your review given that we haven't managed your property for some 26 months now. We always welcome constructive feedback as we are constantly looking to improve our services to our clients. Unfortunately given our relationship ceased over two years ago it is very hard to bring those learnings into our business as some of the team who were involved with your property are no longer with our company. We do provide a very competent service and have done so since we opened our business in 2013 and since then we have let almost 2000 properties and currently sucessfully manage £100m worth of properties for our landlords. From memory at the checkout you were happy for us to continue the management of your property however you wanted a reduction in our fees which we were not prepared to do and you then moved the property to a lower cost agent. I wish you all the best for the future. Kind regards Brian

Thank you for your kind words! We are thrilled to hear about your positive experience with our team at Belvoir. Providing excellent service, especially during urgent situations, is our priority. We appreciate your recommendation and will make sure to pass your praises on to Gwen and Loretto. Looking forward to assisting you further in the future!

Thank you for your kind words! We are delighted to have provided you with a positive experience. We aim to make the process stress-free and are thrilled you found our services excellent. We appreciate your recommendation and look forward to continuing to deliver superb service. Thank you for choosing us!

Thank you for your detailed feedback on your experience with Belvoir. We are thrilled to hear about your positive experience during the three phases of selling your house. We take pride in providing excellent coaching, communication, and tenacity throughout the process. We appreciate your kind words and are here for you in the future.

Thank you, R L, for your fantastic review! We're thrilled to hear that Sam has provided you with excellent service and support. Your confidence in our team means a lot to us. We're always here to help with any future needs you may have!

Thank you, Sudiksha! We're thrilled to hear that Will provided you with such helpful service. We strive to make the experience enjoyable for our clients. If you have any more questions or need assistance in the future, don't hesitate to reach out!

Thank you, Olivia! We're thrilled to hear that you had a great viewing experience with Will. He truly is dedicated to helping our clients find their perfect home. If you have any further questions or need assistance, feel free to reach out. We appreciate your kind words!

Thank you, Aaron! We're thrilled to hear that your experience with Belvoir Southampton has been positive. Jade will be delighted to know that her attentiveness made a difference. We appreciate your recommendation and wish you all the best in your new home!

Many thanks for your fantastic review Mike. I will pass your kind words onto Jade. Kind regards Brian