Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookDo not rent houses from these people.
Head office didn’t complete my check out for 19 days. No contact…then told me they were taking money off for carpets (with one stain on apparently and the whole thing needed to be replaced) I even asked for proof of when the carpets were put in as they weren’t new when I moved in…and was completely ignored. They to date have not returned any part of my deposit…so far have sent me 2 invoices for things that didn’t need doing and I asked for proof of and this wasn’t supplied…they have refused to realise the undisputed amount…or even give me a figure of what the disputed amount is. We are nearly 6 weeks after handing back the keys. When we called we were told we weren’t allowed to speak to a manager and wasn’t even allowed a managers email address. This is not with the TDS (as Beals hold the deposit but it is protected) which so far after 10 days they have ignored them also. Tenants AVOID
Vicki · 23 July 2021
Agent replied · 22 February 2025
Sorry you have experienced issues, please email us at feedback@beals.co.uk, and we will look into it; the deposits are all registered with the TDS, so they are protected, and we follow their process, and you have the right to appeal if you feel unjust. if you contact us, we will look into it for you.
★★★★★ 5/5
TrustpilotWe did are first viewing for a flat and…
We did are first viewing for a flat and very quick response in 2 weeks Leah was very helpful and nice lady.😀
Harrison · 28 November 2022
Agent replied · 23 October 2024
Hi Harrison, Thank you so much for sharing your feedback with us. Leah was delighted to hear this. We hope you have a great day!
★★★★★ 5/5
TrustpilotMohammad was excellent in his approach
Mohammad was excellent in his approach. He was very professional and was open to respond to all our questions. He gave a very good impression about the organisation.
Vivienne · 17 August 2024
★★★★★ 5/5
GoogleI would like to say that Muhammad Hussain had help me a lot with finding an apartment he’s been very helpful, respectful young man with helping us find a property one of the best staffs there I would 100% recommend him without a doubt. I appreciate everything he as done for us.
Thank you very much Muhammad Hussain.
Besaran · 11 November 2023
Agent replied · 10 November 2024
Hi Besaran, Thank you for your lovely review. Feedback like this means the world to us. Muhammad and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
★★★★★ 5/5
TrustpilotA special thanks to Katie.H
A special thanks to Katie.H, the Sales Progressor from Beal's Estate Agents. Very smooth selling progress. Very efficient and professional.
XI · 23 January 2023
Agent replied · 23 October 2024
Hi XI, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
★★★★★ 5/5
GoogleTristan is very knowledgeable very professional cares for his clients and listens to there requirements would recommend beals above all other agents
Owen55556 · 11 November 2022
Agent replied · 10 November 2024
Hi Owen, thank you for taking the time to review your experience with Beal's Shirley! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
★★★★★ 5/5
TrustpilotLouise was very approachable and…
Louise was very approachable and answered all my question would highly recommend
Lesley · 14 September 2023
Agent replied · 23 October 2024
Hi Lesley, Thank you so much for sharing your feedback with us. Louise was glad to hear this. We hope you have a great day!
★★★★★ 5/5
TrustpilotWonderful experience
Had a wonderful experience with Beals, and Oliver was very friendly and professional throughout the process.
A · 24 May 2023
Agent replied · 23 October 2024
Hi, Thank you so much for sharing your feedback with us. Oliver was delighted to hear this. We hope you have a great day!
★★★★★ 4/5
TrustpilotEfficient staff.
The staff have been very helpful and efficient in finding new tenants for my apartment. Promptly informing me regarding dates, tenants and new contracts. Making the whole process seamless and easy, which is much appreciated.
Sheryl · 19 December 2025
★★★★★ 5/5
TrustpilotHighly recommended
Ive been dealing with Beals for over a year now, they look after my portfolio and the service is the best I've ever received from an agent. The stand out individual for me is Mollie-Mae who is responsive, gets things right first time, takes responsibility & accountability for things, uses pragmatism & initiative to get resolutions and looks after my interests which I really value. Clare has also been excellent with rent reconciliations, I'd highly recommend.
Alex · 6 August 2024
★★★★★ 1/5
FacebookThese people are all out for the landlord. Beals took months to sort out a broken shower and left me and my seven year old son with raw sewage floating past the only entrance to the property over Christmas, I had to call out southern water. On moving out they are trying to take all my deposit to redecorate a place that needed a paint job when I moved in, they are also trying to charge me for cleaning- fortunately I documented everything and emailed it to them where I have clearly stated property not clean. After liaising with a Hayley from head office who so obviously didn’t give a toss and couldn’t wait to get me off the phone I knew they were going to be no help. If you are a tenant avoid this company they are crooks.
Wendy · 10 May 2021
Agent replied · 22 February 2025
Hi Wendy
We are sorry to see this post which is not indicative of our feedback. We have had a quick look, and the matter is to do with your deposit with you coming to the end of your tenancy.
Like all deposits, the good news is that your deposit is protected under the Tenancy Deposit Scheme (TDS), an independent and government-backed body to adjudicate any deposit disputes based on both tenants and landlords evidence.
It is not a case of us taking any money as an agent. We do not take anything from tenants.
Also, the landlord will have to justify any claim of which you can defend.
I am glad to see you have documented the evidence and please submit this to support your claim with the TDS, which I understand you haven't done yet.
If, in the meantime, you require any advice, please don't hesitate to email us at feedback@beals.co.uk, and we will be happy to assist you.
★★★★★ 5/5
TrustpilotReally practical guidance at all times
Really practical guidance at all times.Incredibly responsive and contactable.This refers to Adrian Pryke and his team at the Shirley office, Southampton
Consumer · 16 November 2022
Agent replied · 23 October 2024
Hi, thank you for reviewing your experience with Beal's Shirley! Adrian and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
★★★★★ 5/5
GoogleI’m happy with Beal’s customer service and their efficiency. Especially Muhammad who assists me in finding a perfect stay. Highly recommended
Elaine · 11 November 2022
Agent replied · 10 November 2024
Hi Elaine, Thank you ever so much for taking the time to review Beal's Shirley Office. Mohammed and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
★★★★★ 1/5
GoogleTerrible Service, terrible communication, can't be bothered to even respond to calls or emails. Was shown a property by Muhammed, I registered my interest by leaving a phone message. Heard nothing back. Rang back the following day and was told that my interest had been registered but never heard from him or anyone again,this was after constantly ringing and emailing. I had to ring again a few days later only to be told the place hadb e let already. No one could even be bothered to get in contact with me. Customer service at this place is an absolute shambles.
Sam · 14 May 2024
★★★★★ 1/5
GoogleThe lack of accountability and disregard for tenant welfare is deeply outrageous and disappointing.
As a current tenant, I experienced a sudden intrusion into my living space by a group of electricians who were there to replace all the wiring in the house. Very thankfully, the agency failed to provide any advance notice of this disruptive event. Consequently, the electricians began their work without warning, removing carpets, drilling into walls, and creating a significant amount of dust throughout the premises. To make matters worse, they carelessly tossed our belongings into a junk room, resulting in damages to our bed frame and other possessions. Despite bringing these issues to the agency's attention, they have yet to take any action. Their only response was that the CEO will reach out to me at some point in the future, and it's already been 4 weeks. This lack of accountability and disregard for tenant welfare is deeply staggering and disappointing.
Giju · 14 May 2024
★★★★★ 5/5
TrustpilotOur Agent Kelsey has been so amazing…
Our Agent Kelsey has been so amazing and supportive since day one she follows up on every detail we are very appreciative of her help and support
Farayi · 4 August 2024
★★★★★ 5/5
GoogleWe recently bought our first home with Beals Shirley and I can't praise the team enough. It wasn't the smoothest of journeys but Olly and Dan did everything they could to make sure we had all that we needed to get us in the door! Would 100% recommend to anyone looking to buy their first home!
Shauna · 11 November 2023
Agent replied · 10 November 2024
Hi Shauna, Thank you ever so much for taking the time to review Beal's Shirley Office. Olly, Dan and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
★★★★★ 5/5
TrustpilotOliver in Beals Parkgate
Oliver in the Parkgate office was extremely helpful from the start to the finish. After using various agents previously I have never dealt with anyone like him. He goes above and beyond and made quite a stressful process really easy. Will only be using Beals in the future. He is an amazing employee and someone who should be rewarded for how he represents the company
Steven · 1 March 2023
Agent replied · 23 October 2024
Hi Steven, Thank you for your lovely review. Feedback like this means the world to us. Oliver was delighted he was able to help you with your recent enquiries! We hope you have a great day! :)
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Natalia, she is professional and responsible, always reply the email very fast even its on Saturday.
Pinke · 13 August 2024
★★★★★ 5/5
TrustpilotFantastic personalised service
Aisha has been exceptional each time we have used Beals. Incredibly personalised and friendly service. Knowledgeable and helpful in all areas.
Daniel · 5 October 2022
Agent replied · 23 October 2024
Hi, thank you for taking the time to review your experience with Beal's. Aisha will be delighted to hear this! Have a good day :)
★★★★★ 5/5
GoogleWas very friendly place and so helpful with all the needed information and Tristan Schwartz was such a amazing help.
Kieran · 11 November 2022
Agent replied · 10 November 2024
Hi Kieran, thank you for taking the time to review your experience with Beal's Shirley! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
★★★★★ 5/5
GoogleA trusting real estate agency. They helped me rent a house. I would like to thank Muhammad, my customer representative
Tolga · 11 November 2022
Agent replied · 10 November 2024
Hi Tolga, thank you for taking the time to review your experience with Beal's Shirley. Mohammad will be delighted to hear this! Have a good day :)
★★★★★ 5/5
GoogleIsobel Kerley was very professional in showing me the property, she was able to answer my questions. She followed up with an email to ask if I had any questions. Very good Estate agent
Lewis · 15 March 2024
★★★★★ 5/5
TrustpilotChloe made the whole experience of…
Chloe made the whole experience of renting a place very easy, straight forward and quick. Always there, or her colleagues, to answer questions.
Tom · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
