Trusted Agent profile
★★★★★
1,574 reviews across 3 platforms
343 Shirley Road, Southampton, SO15 3JD, Southampton SO15 3JD
Beals's Southampton office at 343 Shirley Road is rated 4.8 out of 5 across 1,574 reviews on three platforms, including 141 Google reviews rated 4.4. The 49 Facebook and 1,384 Trustpilot counts are for the whole business. Checked 9 October 2026.
141
Reviews on Google
This office
49
Reviews on Facebook
Business-wide
1,384
Reviews on Trustpilot
Business-wide
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotI just want to thank Lily who was so…
I just want to thank Lily who was so personable and helpful when it came to looking at properties. She followed up promptly and gave me a wide range of suggestions that helped with my situation. If I ever needed the support again I’d definitely go to Lily, thank you!
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotThanks William for helping me find a home!
I've just been accepted for a tenancy in Seven Dials, William made the whole process very quick and friendly - taking the stress right out of the experience. Fully recommend - and thank you William!
We appreciate you taking the time to leave a 5 star review, thank you.
5/5
TrustpilotExcellent
Very responsive, the overall team are excellent. Chloe Bowers went above & beyond to help me find the property I wanted and was more than helpful all along. She communicated very well. Really excellent.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotFabulous Service
We had a bit of a hectic time trying to coordinate moving house and honestly Michael was a saviour. The service he provided was above and beyond throughout, from start to finish he was always on hand for any queries and issues we had. Michael, Robyn and their team were on top of the whole process, ensuring all communication between the landlord and them was fully communicated to us, and at every step making sure we were happy with how things were progressing. Michael was fabulous at keeping us informed and really went above and beyond to make sure everything was going ahead as needed to get us into the house - even through set backs on both ends, Michael really made the effort to make sure we were well taken care of from start to finish.
4/5
TrustpilotI would recommend this company
I would highly recommend this company, especially if Fin is your main point of contact he works in the Worthing office. I was in a very difficult situation with my tenant who refused to leave my property, even after I had given the required two months’ contractual notice. Fin was incredibly helpful throughout the entire negotiation process and worked professionally with both parties to ensure the matter was resolved as smoothly and quickly as possible. I fully understood the tenants’ situation, and Fin handled everything in a fair, respectful, and professional manner while also making sure I was able to regain possession of my property without unnecessary delays.
5/5
TrustpilotFriendly and professional agents with a personal touch.
Friendly and professional agents who made viewings simple with no pressure (shout out to Lucy in the Goring branch who went back out of hours to help us retrieve our kid's lost phone from one of the houses!). When it came to purchasing they were swift and communicated well. After the offer was accepted having Jane in the dedicated Sales Progression team after meant that everything moved as quickly as possible with queries dealt with efficiently and sympathetically. Highly recommended.
5/5
TrustpilotExcellent
The renting process was very seamless, from viewing the house to completing reference check. Our estate agent Eloise was very helpful and ready to assist.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotLisa was diligent and professional…
Lisa was diligent and professional throughout the entire process. She made the experience far less stressful than I otherwise would have been.
This is fantastic to read, thank you for your 5 star review
5/5
TrustpilotWilliam Prowse has been fantastic
William Prowse has been fantastic to deal with and has made managing my property from overseas much easier.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotDepositary
A big thank you to Rimi Tumas sorting the depositary regarding my apartment.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotLily Mott
Lily Mott was friendly, helpful and professional with all communications.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotTaylor bray has been really helpful in…
Taylor bray has been really helpful in sorting things out , he understands and does everything he can to help , he’s also friendly and gets back to emails withen a good space of time , thank you Taylor
5/5
TrustpilotDedicated team
We have bought and sold with charters interacting with the Goring branch and the sales progression team in Worthing central. Both experiences have been fantastic. Thank you! Particular shout out to Darren and Louis in Goring and Lisa in sales progression. Your commitment and dedication was unwavering. I would recommend without hesitation.
5/5
TrustpilotMichael was nothing short of fantastic…
Michael was nothing short of fantastic thoughout the whole process from calling us to recommend the property, all the way through to handing over the keys. He thought about us every step of the way, and kept us informed even when he still needed to wait for things to happen.
5/5
TrustpilotEveryone at Charter Estates agents were…
Everyone at Charter Estates agents were warm and welcoming when I did my viewing. They were all well informed on the property and happy to help with any questions and worked hard to ensure that we could have another viewing at the property that we liked the most.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotExcellent Service
Edie has been the designated Property Relationship Manager for my flat in central Brighton for some months now. She's had quite a lot to deal with and is always efficient, knowledgeable and friendly. The company as a whole is highly recommended with great communication and regular updates for landlords.
5/5
TrustpilotThanks so much to Rhian
Thanks so much to Rhian, she is a wonderful lady and very professional in her job. She assisted me and my wife in getting a beautiful property to rent in southsea area. I really appreciate her efforts. I will endeavour to recommend your services. Thank you Rhian
5/5
TrustpilotWe purchased a house through Beals and…
We purchased a house through Beals and Lauren was our main point of contact - from the first viewing through to the completion, Lauren was excellent. She was great at communication, arranged several viewings for us and kept us in the loop throughout the whole process. Lauren even went above and beyond at a viewing to help locate a water stopcock and wasn’t afraid of getting dirty! Lauren was a pleasure to do business with and as first time buyers, we hugely appreciated her professionalism, knowledge and support. Thank you Lauren!
Hi Jess, Thank you for your lovely review. Feedback like this means the world to us. Lauren and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotKatie Healey -sales progressor & Oliver at Shirly Branch
Katie did an excellent job for my property sale. She is really helpful all the times and very communicative. Always respond to any queries in the same day. She also helped me in previous property sale and she is exceptional and I haven't seen a person like her in the property sales department. She is a great asset to Beals and love to work with her in the near future. I have to say big thank to Oliver at Shirly branch as well. He is also really helpful thought the process from start to date. Thank you so much to both of you .
Hi Suresh, Thank you for your lovely review. Feedback like this means the world to us. Oliver, Katie and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
Trustpilot5 STAR : Although I have rated this experience…
Although I have rated this experience as 5 star this is due to one person. Katie Healey Sales Progressor for Beals sales team. In what was a long and arduous drawn out sale and had it not been for Katie’s relentless chasing of purchasers and Solicitos I’m sure it would still continuing. Katie was always pleasant and positive even when she was banging her head against a wall to get the simplest of responses to up date us. Thank you Katie for all that you did to get the sale to exchange and completion. Richard and Nicky.
Hi Richard, Thank you for your lovely review. Feedback like this means the world to us. Lucy was delighted she could provide you a great experience with us! We hope you have a great day! :)
5/5
TrustpilotRented a flat through Beals.
Rented a flat through Beals.I saw a 2 bedroom flat I wanted to rent after just coming out of a divorce, I went into Beals and spoke with Lucy Watt who I cannot recommend enough. Lucy went above and beyond to ensure the process was as stressless and smooth sailing as possible due to the current situation, I also felt she was quite empathetic and I could fully trust Lucy with helping me to secure a safe environment for myself and young child to live.
Hi Courtney, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this and so please she could provide you a great experience with us. We hope you have a great day!
5/5
TrustpilotRealistic, Honest & get the job done
Carly was my first point of contact, She came round, Looked around briefly & listened. She was friendly, approachable, informative and helpful, most importantly not pushy just knowledgable and gave options for what we wanted to achieve. We were not ready initially and she again, listened and didn't over contact! When we decided to go with Beals, Carly came round and again, being very experienced, was not pushy but listened, questioned & gave options allowing us to make the decision we felt happy with. I then also dealt with Jade who dealt with the viewings - which came thick and fast! Communication was great and We had an offer after just 5 viewings in less than 1 week. We acheived a decent price and I couldn't be happier with the service so far. I would absolutely reccommend Beals to anyone!
Hi Amy, Thank you for your lovely review. Feedback like this means the world to us. Carly and the entirety of the team were delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
5/5
TrustpilotA thank you to Isobel in Shirley
I’m writing this to encourage those looking for a reliable estate agent, that Isobel was next to perfect. A genuine lovely girl who went more than the extra mile to help me get my first home. From the first time we were put in contact right down to the final paper signings, Isobel was super responsive, professional, knowledgeable and happy to answer all the questions a first time buyer had! I highly recommend Beals to anyone reading this review as they clearly have a great recruitment team with an eye of passionate employees, and always put the customer first! One last thank you to Isobel for being such a star.
Hi Alfie, thank you for taking the time to review your experience with Beal's Shirley. Isobel will be delighted to hear this! Have a good day :)
5/5
TrustpilotHighly Recommended
From day 1 Lucy Watt was exceptionally helpful in guiding us through the sale / buying, even when things went a little awry her positive and professional approach gave us reassurance, even after the move completed Lucy continued to give us support in tidying up some of the outstanding issues.It would be remiss of me not to mention Lauren Reeder who also stepped in to assist us with the move and was always there to give advice and help when we needed it.A BIG thank you to you ladies I would most certainly recommend Beal's to anyone buying or selling
Thank you, Robert, for reviewing your experience at Beals! Lucy will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beals's Southampton office has 1,574 reviews across three platforms: 141 on Google, 49 on Facebook (across the whole business), 1,384 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Beals Shirley is rated 4.8 out of 5 across all 1,574 reviews, and 4.4 out of 5 on Google from 141 reviews, checked 9 October 2026.
Beals Shirley, 343 Shirley Road, Southampton, SO15 3JD, Southampton SO15 3JD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.