5/5
TrustpilotVery Pleased From Start to Finish
Very pleased from start to finish with the house sell, having lived there for over 30 years, it was initially overwhelming.
Trusted Agent profile · Southampton
Beals Shirley reviews in Southampton
★★★★★
1,601 reviews across 3 platforms
343 Shirley Road, Southampton, SO15 3JD, SO15 3JD
Part of Beals, see every office.
Beals's office in Southampton, at 343 Shirley Road, is rated 4.8 out of 5 across 1,601 reviews on three platforms, including 141 Google reviews rated 4.4.
141
Reviews on Google
This office
49
Reviews on Facebook
Business-wide
1,411
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Beals Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you to Jessica bishop for making…
Thank you to Jessica bishop for making our move so easy. Externally friendly and happy to help.
Agent replied · 23 October 2024
Hi Jack, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
TrustpilotChloe was amazing and so reassuring…
Chloe was amazing and so reassuring throughout the whole process. So nice to hand someone that’s actually happy to help!
Agent replied · 23 October 2024
Hi Ava, Thank you so much for sharing your feedback with us. Chloe was delighted to hear this. We hope you have a great day!
5/5
TrustpilotYh good Chloe was and absolute star helped me…
Chloe was and absolute star helped me massively my first time move home and couldn’t thank her enough
Agent replied · 23 October 2024
Hi Archie, Thank you so much for sharing your feedback with us. Chloe was delighted to hear this. We hope you have a great day!
1/5
FacebookUnprofessional, Incompetent, Deceitful. Beales are the worst letting agent I have ever dealt with. They are very slow to respond to problems, often months. They (eventually) send the same unskilled handymen to “resolve” every issue and it always results in many more visits than is necessary and a substandard botch-job. To achieve this level of “service” you have to chase them many, many times.They have been caught out lying to me on numerous occasions. At the end of tenancy they tried to overcharge me. Luckily they were not competent enough to pull it off. Do not deal with this company. It doesn’t matter if you like the house, it will not be worth the hassle you will go through.
Agent replied · 22 February 2025
Good Morning Caterina, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. We have searched our systems with the name given on review but are unable to find record matching that name. Please could you send an email to info@beals.co.uk with your full name and the details of the problems you encountered, as well as the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon.
1/5
TrustpilotUnprofessional Incompetent, Deceitful.
Unprofessional, Incompetent, Deceitful.Beals are the worst letting agent I have ever dealt with. They are very slow to respond to problems, often months. They (eventually) send the same unskilled handymen to “resolve” every issue and it always results in many more visits than is necessary and a substandard botch-job. To achieve this level of “service” you have to chase them many, many times.They have been caught out lying to me on numerous occasions. At the end of tenancy they tried to overcharge me. Luckily they were not competent enough to pull it off. Do not deal with this company. It doesn’t matter if you like the house, it will not be worth the hassle you will go through.
Agent replied · 23 October 2024
Good Morning Caterina, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. We have searched our systems with the name given on review but are unable to find record matching that name.Please could you send an email to info@beals.co.uk with your full name and the details of the problems you encountered, as well as the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotAmazing estate agents
very good estate agentsMassive shout out to Chloe. She has been amazing though the hole proses. Really friendly and easy to talk to and very helpful with everything. couldn't thank her enough for everything she has helped with as a first time buyer I she has helped us out a lot. All other members of staff I have spoke to have all been friendly and helpful too.
5/5
TrustpilotGreat customer service
Spoke to Esmee on the phone, was really lovely and very helpful answering all my questions.
Agent replied · 23 October 2024
Hi Abigail, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotThank you!
I recently moved flats and felt the process was smoother with Beals then other agents. Now moved in, Natalia is always happy to help with the silly questions I still haveThank you
5/5
TrustpilotLouise was very friendly
Louise was very friendly, professional and helpful at all stages of my purchase. Highly recommend if you’re looking to move.
Agent replied · 23 October 2024
Hi Chloe, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotGreat sales progression team
Jo, the Sales Progressions Manager, was really helpful at keeping the chain moving and being communicative throughout the process, highly recommend.
5/5
TrustpilotHayley from Beales
I cannot thank Hayley enough for sorting the property after the tenants had left it in such a poor state. Really professional attitude and did everything and more that she promised. Real asset to beales.
Agent replied · 23 October 2024
Hey Paul, we are over the moon that Hayley made your experience with Beals so positive! You were in great hands with one of our brilliant employees.
5/5
TrustpilotA big thank you to the Beals team
A big thank you to Madeleine, Saskia and the whole Beals team for their help throughout the entire house purchasing journey. Their service was efficient and their manner polite. To top it all off, Saskia very kindly picked me up from the station in the pouring rain and drove me to my front door to hand me the new keys. A thumbs up from me 👍🏼
5/5
TrustpilotI contacted Beals to purchase a…
I contacted Beals Estate Agency Shirley Southampton branch to purchase a property. I was frequently calling to Katie Healey for the information and the counseling during the process of purchasing. She answered every question very nicely and listen to my concerns and priorities. Thank you, Katie Healey for helping throughout the whole time . I am forever grateful for your support and guidance
Agent replied · 23 October 2024
Hi Ashok, Thank you for your lovely review. Feedback like this means the world to us. Katie and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotVery helpful and quick.
Beals (Lauren in particular) have been great and very helpful in our buying process. They have also been a big help during our selling process even though this was done privately. After an absolute nightmare and a long 8 months of our previous buyer falling through, things have been done very speedily and we have also been kept up to date with the process. Lauren has definitely made this time round almost completely stress free and easy! Thank you!
Agent replied · 23 October 2024
Hi Katy, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. Our staff are handpicked for their outstanding customer service! We have passed on your positive feedback to Lauren she is very grateful! We hope to see you again in the future. Have a good day :)
5/5
TrustpilotHad a few issues with the property i…
Had a few issues with the property i rent and everything has been dealt with efficiently and professionally by Katie
5/5
TrustpilotExcellent Sales Progression and Liaison by Katie
Katie progressed the sale energetically, and with an empathic and positive attitude towards all parties. She was very responsive and informed with every query I raised. Her communication skills have been excellent and she really did help to push the sale along. Thanks again Katie. With another property now on the market, I hope I'll be fortunate enough to work with you again soon!
Agent replied · 23 October 2024
Hi Lisa, Thank you for your lovely review. Feedback like this means the world to us. Katie was delighted to hear you had such a great selling experience with us! We hope you have a great day! :)
1/5
TrustpilotBeals stole our £2.5k deposit despite…
Beals stole our £2.5k deposit despite leaving the house exactly how it was when we moved in. Contacted Molly Mae who put me through to Hayley Gooding and Kirsty Millis. They both ignored my emails over and over again, obviously hoping I would get bored and eventually give up. They are still yet to reply and refusing to engage at all in any talk of the stolen deposit. While we were living in the house (that was full of black mould just to add), they would often email saying we hadn’t paid rent even though all of us had. They obviously thought they could squeeze more out of us, hoping we weren’t paying close attention. DO NOT rent from this company, they will steal whatever they can if you let them.
1/5
FacebookBeals stole our £2.5k deposit despite leaving the house exactly how it was when we moved in. Contacted Molly Mae who put me through to Hayley Gooding and Kirsty Millis. They both ignored my emails over and over again, obviously hoping I would get bored and eventually give up. They are still yet to reply and refusing to engage at all in any talk of the stolen deposit. While we were living in the house (that was full of black mould just to add), they would often email saying we hadn’t paid rent even though all of us had. They obviously thought they could squeeze more out of us, hoping we weren’t paying close attention. DO NOT rent from this company, they will steal whatever they can if you let them.
5/5
TrustpilotAnnie & Aisha were both very helpful
Annie & Aisha were both very helpful, with prompt response times and very eager to help with any query I had. They made what can be a very stressful situation smooth sailing.
Agent replied · 23 October 2024
Thank you Lilian for taking the time to review our team in Bitterne. We are so glad you had a great experience. Annie and Aisha were very happy to hear your positive feedback
5/5
TrustpilotVery helpful
Very helpful, Professional, friendly serviceI've used Beals for over 6 years now and Amber has been brilliant. Best service and fair to both tenants and landlords.
Agent replied · 23 October 2024
Hi, thank you for reviewing your experience with Beal's! Amber and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotIsobel is very helpful
Isobel is very helpful, she answers any questions you may have about the property or lease and responds very fast. She made the process a lot smoother and easier for us.
5/5
TrustpilotKelsey
Kelsey - Anne and the team at Beales have been polite and speedy with all correspondence , fast and professional is all I can say really 10/10
Agent replied · 23 October 2024
Hi Leon, thank you for taking the time to review Beal's Park Gate office. Kelsey will be delighted to hear such positive feedback. We hope you have a great day!
5/5
TrustpilotOllie and Mollie are great
Oliver is great on lettings and proactive in keeping me up to date. Mollie is great on maintenance and follows things through.
Agent replied · 23 October 2024
Hi Louise, thank you for reviewing your experience with Beal's! Ollie, Mollie and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Beals Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
