5/5
TrustpilotGreat estate agents
Mollie who is in Lettings is brilliant, the reason I stay with Beals. She looks after my rentals and sorts out all of my maintenance issues, I trust her to make my decisions if I’m away.
Trusted Agent profile · Southampton
Beals Shirley reviews in Southampton
★★★★★
1,605 reviews across 3 platforms
343 Shirley Road, Southampton, SO15 3JD, SO15 3JD
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Beals's office in Southampton, at 343 Shirley Road, is rated 4.8 out of 5 across 1,605 reviews on three platforms, including 141 Google reviews rated 4.4.
141
Reviews on Google
This office
49
Reviews on Facebook
Business-wide
1,415
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKatie Sailsbury our relationship…
Katie Sailsbury our relationship manager is amazing. She is very approachable. Very proactive. Follows up on everything and very supportive. Nothing ever to much trouble.
1/5
TrustpilotA never-ending litany of laziness and possible discrimination...
Had multiple poor experiences with Beals over the last several months...Three times had viewings booked for Saturday, only to get a call Friday afternoon or Saturday morning and the property has sold - no attempt from them to actually do their job and try to get the best price for their customer - they just fob you off last-minute and on to the next one. Then, when you're the buyer in a position to do a viewing and make an offer ASAP they suddenly "can't get you in" during the week (they lost their seller a sale above asking price on one occasion recently due to this attitude - I viewed it during the open day anyway, but by then was too annoyed to make an offer as I'd been told to 'go whistle' a week earlier despite being ready to go). Very disappointing and a bit suspicious that they'll get locals in during the week for viewings, but won't do the same for you if you're not from the area. And if, heaven-forbid, you have a full time job and can only view on Saturday, don't expect them to give a toss!Had several occasions where they've left a property on Rightmove for days or even weeks listed as "for sale" when in fact it's sold. They never apologise for it when you call and get told it's gone already. I think they do this on purpose because there aren't many properties coming up and they want their name showing up in your search results, so they leave them even though it's inconsiderate. You call them, they take your data etc.If you're a buyer, don't count on them to communicate effectively or lift a fingernail. If you're not from the area, expect the 'Cornwall treatment' - where they don't want people coming in from other parts of the country and buying up homes - you get a lesser service as a result. They'll deny it, but that's the simplest way to explain all the issues we've had with them.If you're a seller, don't expect them to do everything they can to achieve the best possible price for your property by following up all credible sales leads (e.g. an offer is made during the week, but there are buyers in a proceedable position with a large budget booked for a viewing on Saturday, yet they won't bother to call them and offer them the opportunity to view earlier or make an offer).They'll argue they're just doing what their customer wants, but buyers are customers too (not that they'll treat you like one) and I doubt the majority of their customers would be happy about them taking liberties with potential buyers on their behalf, unless they just want a quick sale.At the moment, sitting on their hands doing very little for their commission because the market is so strong right now and homes are selling themselves, but give it a year or so, the way the UK is going with inflation and the housing market will slump. Won't be able to be so lazy or selective then.I'd avoid Beals from now on because personally I had much better experiences with some of the well-known online-only agents.
Agent replied · 23 October 2024
Hi Tom, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
1/5
GoogleSTUDENTS BEWARE. The worst experience ever. Disgusting, mould infested flat. No communication - constant emails and phone calls, passed around from person to person. Even collecting my keys the messed up. It was a warning sign of things to come. Now, they are trying to keep my deposit despite the awful state of the flat and it being left in a better state than when we arrived. Constant issues with the flat, a lack luster response always, having to constantly chase different members of staff. I found Mollie-Mae from maintanace and Helen particularly stand offish at times. Along with Rhys. No washing machine for over a month, a broken fridge for weeks on end. An overgrown garden with rubbish tipped all over it (which they are now trying to charge me for!!!), the mould and response was the worst. To the point where it spread to all of my bedding which had to be replaced and I had to buy a bed out of my own pocket! I could go on for pages about the awful treatment. I’m sure there will be some kind of reply trying to state they have ‘never rented to me’ etc like they usually do to dodge culpability. All I can say is avoid them.
5/5
TrustpilotGreat company sponsors my
Great company sponsors mySons football team and a great help! Thanks to Dan!
Agent replied · 23 October 2024
Hi Victoria, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotNatalia and the team were brilliant
Natalia and the team were brilliant. Organised the viewing at a time to suit us and very knowledgeable about every. Highly recommend
Agent replied · 23 October 2024
Hi Wayne, thank you for reviewing your experience with Beal's! Natalia and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotThe service we received from Annie
The service we received from Annie, Aisha and the team was fab. They helped make sure we got the properly that was right for us and the process couldn't have been smoother. Would highly recommend.
Agent replied · 23 October 2024
Hi Alana, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotCouldn’t have been any better
Couldn’t have been any better, Kelsey was very professional and so helpful, she turned a very stressful experience into a pleasant one.
Agent replied · 23 October 2024
Hi Sherri, thank you ever so much for your lovely feedback. Kelsey will be pleased to hear this! We hope you have a great day!
5/5
TrustpilotBeals letting department
I recently instructed beals letting dept to rent my house, Lucy was a breath of fresh air, very helpful and knowledgeable, reasonable charges for full management.
Agent replied · 23 October 2024
Hi Mr Meredith, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this. We are so glad Lucy was able to provide a great experience for you! We hope you have a great day.
5/5
TrustpilotJade is extremely knowledgeable
Jade is extremely knowledgeable, answering all the questions I had. She’s both professional and friendly, making what can be a difficult experience easier.
Agent replied · 23 October 2024
Hi Renae, Thank you for your lovely review. Feedback like this means the world to us. Jade and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotVery happy with the service
Jess is a star, we had to start renting while travelling abroad and she has made everything to make the process as easy as possible and was always ready to help and answer questions.
5/5
TrustpilotI have Found Beals to be a very…
I have Found Beals to be a very competent agency, managing all aspects of of properties to a good standard. Especially Mollie, who’s great in the Maintence division handling all cases to an excellent standard.
5/5
TrustpilotCharles is an exceptional professional.
Charles is an exceptional professional. He was very informative and helpful and had a lot of knowledge about the area. I was such a pleasure to talk with him.
Agent replied · 23 October 2024
Hi Jaime, Thank you ever so much for taking the time to review Beal's. Charles and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotMohammed is the best agent ever!
Mohammed will work with you to make your desires a reality, he is very professional, experienced and helpful. At beal’s their promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. I’ve already recommended him to two of my good friends and other family members. When I am looking to buy again I will not hesitate to call Mohammed.The best real estate company I have ever dealt with, Highly recommend.
Agent replied · 23 October 2024
Thank you, for reviewing your experience at Beal's Shirley Office! Muhammad and his team will be overjoyed to hear that you've had such a positive moving experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day!
5/5
TrustpilotMassive thank you!
Massive thank you to Oli and his team, particularly Katie for all their help selling our property. Professional with great service. Highly recommended
Agent replied · 23 October 2024
Hi Tara, thank you for taking the time to review your experience with Beal's. Oliver and Katie will be delighted to hear this! Have a good day :)
5/5
FacebookI can't thank Adriana enough for her help in setting me up to see the mortgage advisor and all her advice along the way. She is such an asset to Beals, always smiling and always happy to help!
Agent replied · 22 February 2025
Hey Danielle, thank you for your feedback, it's much appreciated!
5/5
TrustpilotWonderful experience
Wonderful experience had at Beals estate agents. Maya was really friendly and helpful in finding me a the right rental property.
Agent replied · 23 October 2024
Hi, Thank you so much for sharing your feedback with us. Maya was delighted to hear this. We hope you have a great day!
5/5
TrustpilotExcellent Service
Everyone at beals is very helpful. Jess was happy to help at any point and give us guidance when we needed it. Jess made our first tenancy an easy one. Would happily revisit them to sort any house!
5/5
TrustpilotVery impressed
I was given very good advice and information and was not pressured into making decisions on the day. Everything was explained fully and I was confident in choosing this company to manage my property
5/5
TrustpilotI had a really professional and…
I had a really professional and patient…I had a really professional and patient experience. The staff were really knowledgeable and friendly. I would highly recommend Lucy and her team. Thank you so much.
Agent replied · 23 October 2024
Hi Gosport Automotive, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotWe had a viewing with Isabella today…
We had a viewing with Isabella today and she was really helpful, made us feel really welcoming and comfortable viewing the property.
5/5
TrustpilotLucy from the north end branch has…
Lucy from the north end branch has shown us around 2 properties now and we have had the best experience with her, She is very knowledgeable about the property’s and is so polite. Which makes the experience so much more pleasant when looking for a property to rent what can be very stressful. Beal’s have a 10/10 Agent thank your for your help in looking for a property. Good service should always be recognised. *****
Agent replied · 23 October 2024
Hi Alex, Thank you ever so much for taking the time to review Beal's North End Office. Lucy and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotOur Beals Agent was excellent.
Our Beals Agent was excellent.Wonderful customer experience.We have been very impressed with Beals efficiency and professional performance with all our needs.
Agent replied · 23 October 2024
Hi Luke, Thank you for your lovely review. Feedback like this means the world to us. The team will be delighted to hear this! We hope you have a great day! :)
5/5
GoogleHad a great experience with the beals Shirley branch Tristan is really professional definitely knowledgeable and goes above and beyond would recommend them for anything property related
Agent replied · 10 November 2024
Hi Ryan, thank you for taking the time to review your experience with Beal's Shirley! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
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