Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have my dream home because of beals !!
Me and my partner were looking to buy a house together. We had put a flat up for sale with another agent but we felt the flat had been undervalued and it had rightly so been by £5k. After struggling to secure a mortgage we decided to leave it a few months. We decided to ask Beals to value the flat and With a new valuation of £5k more we felt happier with this company. There was no pressure to go ahead and everything was explained really well. Adam really cared about us and our future plans and after we expressed concerns about the mortgage and that we couldn’t seem to find one he set us up with their mortgage advisor Tracey that day who was just fantastic and her knowledge led to a mortgage offer. The whole process from start to finish was professional and efficient. The sale and mortgage was dealt with quickly and efficiently. I would highly recommend beals to anyone. Certainly avoid chimneypots!
Julie · 23 October 2019
★★★★★ 5/5
TrustpilotNew Tenants - Holly Woodings
Really happy with how quickly Holly was able to source new tenants when our previous tenants decided to move on. There was a small window of time in which to do so, but Holly managed it! Thank you
Jason · 16 August 2024
★★★★★ 5/5
TrustpilotI sold one of my investment properties…
I sold one of my investment properties through Beal's. Dan Fitzgerald dealt with the management of this sale, he was excellent. I was under time pressure as I needed the sale to complete quickly as a previous sale had failed to complete (nothing to do with Dan). Dan quickly understood my issues / timescales and worked with everyone involved to ensure the sale was managed at all stages. He also kept me fully upto date without any prompting on my part. I strongly feel Dan was instrumental in closing this sale. Dan - thank you.
Frank · 15 October 2019
★★★★★ 5/5
TrustpilotJack Whiting
Myself and my partner Kate bought our first property and Beals were the Estate Agents involved.I was very happy with my experiences when it concerned Daniel Black and Brett Gamblin. They were very quick and helpful to answer our queries and resolved any complaints we had.Unfortunately at times the completion date did move back (which is not Beals doing of course) but Brett did follow up on things very quickly and kept us posted which was great!Our main complaint during our experience with Beals was having explicitly told one of the staff at Beals (who wished to discuss Mortgage Protection Insurance via one of their own finance brokers) that before booking anything in I would need to speak to my partner. My partner was then called to book something in behind my back which did cause some complaints from myself.I did get an apology which was the main thing.However despite this, very good indeed!
Jack · 17 November 2022
Agent replied · 26 March 2024
Hi Jack, Thank you so much for taking the time to review your experience with Beal's North End. We are happy to hear that despite disruption to your move our sales manager Brett was able to keep you informed and up-to-date throughout. In regards to your experience with our Mortgage advisers we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Although you have received an apology we would appreciate it if you could please send an email to info@beals.co.uk referencing 'trustpilot review' and the details of your experience and staff member name that you dealt with so that we can ensure this does not happen to any future clients.Thank you again for taking the time to review your moving experience with us. Have a great day.Grace.
★★★★★ 5/5
TrustpilotFantastic customer service from Beals…
Fantastic customer service from Beals Estate Agents in Hedge End. We dealt with Liz Parsons who worked enthusiastically and tirelessly and went the extra mile in her efforts to sell our property. Any queries we had were answered promptly and we were always kept up to date with immediate honest feedback from any viewings done.We used Beals own solicitors and found this a very pleasant experience with everything being clearly explained by our main contact Tanya Flack, who was superb in communicating with us every step of the way, making our experience completely stress free by keeping us constantly updated. We would highly recommend Beals and their solicitors for their outstanding service.
Marie · 10 October 2019
★★★★★ 5/5
TrustpilotCustomer Service
My wife and I had been on the market for several months with another local agent in Hedge End. We received a letter in the post from the Sales Manager Jack. We invited him round the next day and within 24 hours it was on the market. After only two weeks his colleague Liz found us a buyer. The aftercare we have received from Liz is incredible. We would, and have, recommend Beals to several family and friends since who are looking to move.
Richard · 9 October 2019
★★★★★ 5/5
GoogleThoroughly recommend Natalia! She was fantastic today super helpful lovely positive girl and answered every question I had with such ease thank you natalia.
Rhyrhy · 29 July 2023
Agent replied · 25 March 2024
Hi, thank you for taking the time to review your experience with Beal's Bitterne. Natalia will be delighted to hear this! Have a good day :)
★★★★★ 5/5
TrustpilotSince purchasing Flat 3 Admiral House…
Since purchasing Flat 3 Admiral House to let, I have had nothing but superior service from Beal's. I have been kept informed at all times of issues affecting my position as landlord. Recently the flat came up for let and the effort put in by Matthew Rudd and Jade to find the right tenant I found most impressive. Again, I was kept informed from initial interest, through credit checks and the tenant moving in at all times. At all times during the process Matt filled me with the confidence that a landlord needs to ensure their interests are being looked after. A highly trustworthy individual, I would thoroughly recommend Matt and his team to anyone looking to let their property.
Jonathan · 4 October 2019
★★★★★ 1/5
TrustpilotDon't rent with beals.
2 years of dealing with beals, awful company, do not care about the customer. Constant house issues, maintenance team will take weeks to even get anything sorted, could name atleast 4 office workers who have either lied or denied lying at multiple points. Pass you around the office so they don't have to deal with you, endless amounts of issues, often tell you they will call back and don't. Do not rent with beals. Poor company at best.
John · 18 January 2023
Agent replied · 26 March 2024
Hi John, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.Please could you send an email to info@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to look into this.We hope to hear from you soon.
★★★★★ 5/5
TrustpilotDefinitely a 5 star experience
Definitely a 5 star experience. Oliver Sourmenidis , Parkgate Branch did an excellent job. We viewed a property with him on a Saturday and we moved in on Thursday. He facilitated our move in less than a week. He was completely understanding and empathetic of our situation after we have been messed by another agency. He is friendly, professional and very efficient. I’ll recommend Beales to anyone looking to rent a property.
Sebe · 16 October 2021
★★★★★ 5/5
TrustpilotJay at Beal’s has been great from the…
Jay at Beal’s has been great from the start always on the end of the phone to help with anything. The whole rental went smooth from start to finish. There was plenty of help to set up bills.
Mike · 7 August 2024
★★★★★ 5/5
TrustpilotWe had a great experience with Beals
We had a great experience with Beals. Lauren was fantastic liaising between us and our sellers. Katie then took over as Sales Progressor. She was incredible - organised, knowledgeable and dedicated! On the case at every stage - absolutely recommend!!!
Sarah · 4 July 2024
★★★★★ 5/5
TrustpilotGenuine agents
Genuine agents, go more than the extra mile to help you get the prefect home that you want. honestly James & Sarah are the best, they worked their magic in getting me my dream home, i cant thank or praise them enough, they are the best. If like me you have to make big decisions on your own, they are so genuinely supportive.
Louise · 17 February 2024
Agent replied · 19 June 2024
Hi Louise, Thank you so much for sharing your feedback with us. James & Sarah was delighted to hear this. We hope you have a great day!
★★★★★ 5/5
TrustpilotJon and the team have been proactive…
Jon and the team have been proactive throughout the sale of our house. We had an offer within 3 weeks of the house going on the market. Beals gave us twice the amount of viewings than we got from our other estate agent.Jon spent 2 days showing my partner and I around different properties in our desired area and budget, this was an invaluable process to finding what we wanted in a property and ultimately purchasing our new home.
Emily · 26 November 2019
★★★★★ 5/5
TrustpilotBeals well recommend worth 5 stars !!
Team beals very good from renting out my property and selling it.Hayley worked very well on my house. Hayley got my house back up to scratch for selling my house after they rented my house out for three years. Team beals done a Stirling job renting my house out,I was 0n the beals gold plan. When I decided to put it on the market and the tenants contract finished. Beal were then asked to sell it they got hayley and the dedecorating and cleaning team for one week, to bring the property to decent state.They did an amazing job. The property was put on the market it was sold within 24 hours.Three lots of people looked at it all put offers and one couple put in the full asking price.Beals all day long!!! Mr Barker happy customer!!
Richard · 15 June 2019
★★★★★ 5/5
TrustpilotLouise was so helpful towards us when…
Louise was so helpful towards us when we purchased our property. Great communication at every step of the way. Will recommend to friends and family.
Philip · 3 June 2023
Agent replied · 26 March 2024
Hi Philip, Thank you for your lovely review. Feedback like this means the world to us. Louise was delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
★★★★★ 5/5
TrustpilotHouse sale
Louise is a credit to the company she was so professional so helpfull & very funny excellent service will definitely recommend to friends & family
Anne · 2 June 2023
Agent replied · 26 March 2024
Hi Anne, Thank you ever so much for taking the time to review Beal's Gosport Office. Louise and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
★★★★★ 5/5
GoogleAisha at Beals has been absolutely fantastic! Throughout the entire process of getting everything ready to rent our new home she has been professional, personable and always quick to respond to our questions. Thank you so much Aisha!PositiveResponsiveness, Quality, Professionalism
Fiona · 27 August 2021
Agent replied · 25 March 2024
Hey Fiona, thank you so much for taking the time to leave a review. We are happy that Aisha delivered an excellent service!
★★★★★ 5/5
GoogleBeals were excellent in helping me and my family find a property to rent. The property is lovely and I'd like to thank Aisha and Annie for being so helpful.PositiveResponsiveness, Quality, Professionalism, Value
H · 27 August 2022
Agent replied · 25 March 2024
Hi there, thank you ever so much for your feedback!
★★★★★ 5/5
TrustpilotProfessional
Jade was really engaging throughout viewing. Professional, courteous and highly organised with great communication.
Matt · 26 February 2024
Agent replied · 26 March 2024
Hi Matt, thank you ever so much for your lovely feedback. Jade was pleased to hear this. We hope you have a great day!
★★★★★ 5/5
TrustpilotLovely and Helpful team
The staff there were very kind particularly Erin, she helped me throughout the process. I am waiting for the background process to be completed, hopefully I'll move into my new home this month.
Jorbin · 20 August 2022
Agent replied · 26 March 2024
Hi Jorbin, thank you for taking the time to review your experience with Beal's Bitterne. Erin will be delighted to hear this! Have a good day :)
★★★★★ 5/5
GoogleI needed to move my family to a comfortable place. When I saw the advert from Beals Agency Bitterne, I reached out to them and got an excellent service from Miss Aisha Baker and Mr. Suman Sarker.
What's more interesting was that we moved into the house at the agreed date 16/01/2023 and this is all to the hard working Staff of Beals Agency.
I am already referring my friends to Beals Agency.
CHIDINMA S.
Chim · 26 March 2023
Agent replied · 25 March 2024
Hi Grace, thank you for taking the time to review your experience with Beal's Bitterne. Aisha and Suman will be delighted to hear this! Have a good day :)
★★★★★ 5/5
TrustpilotHighly recommend Jessica bishop if your…
Highly recommend Jessica bishop if your looking for a property she was very informative and very quick to get everything sorted.
Consumer · 10 September 2023
Agent replied · 26 March 2024
Hi, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
★★★★★ 5/5
FacebookTerrible customer service , not helpful, first to charge for everything what they possibly can. 1.Left flat on much better condition then I received , still awaiting for deposit refund as it’s “being considered “ , 2.found new tenant myself still was deducted for “re marketing the property” and a week of their processing documents for new tenancy. 3. Poor communication, disrespectful. 4. Inventory say all “ fully working order” “ professionally cleaned” - be careful check it all and challenge it all. For sure will never use them even if they will have a bargain of the year on offer Avoid
Piotr · 17 September 2022
Agent replied · 27 March 2024
Same story
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
