Trusted Agent profile · Southampton · Hampshire
★★★★★
2,059 reviews across 3 platforms
361 Bitterne Road, Southampton, Hampshire, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, Hampshire, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,059 reviews on three platforms, including 186 Google reviews rated 4.7.
186
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,821
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleSuman was really supportive for my partner and myself in moving into our new property and helped us from the start to the end
Hi Daniel, thank you for taking the time to review your experience with Beal's Bitterne. Suman will be delighted to hear this! Have a good day :)
5/5
GoogleSuman was so helpful throughout the whole move, was always available to answer my questions when needed. Never made any job seem too much
Hi Brooke, thank you for taking the time to review your experience with Beal's Bitterne. Suman will be delighted to hear this! Have a good day :)
5/5
TrustpilotVery impressed
I was given very good advice and information and was not pressured into making decisions on the day. Everything was explained fully and I was confident in choosing this company to manage my property
5/5
TrustpilotI had a really professional and…
I had a really professional and patient…I had a really professional and patient experience. The staff were really knowledgeable and friendly. I would highly recommend Lucy and her team. Thank you so much.
Hi Gosport Automotive, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotLucy from the north end branch has…
Lucy from the north end branch has shown us around 2 properties now and we have had the best experience with her, She is very knowledgeable about the property’s and is so polite. Which makes the experience so much more pleasant when looking for a property to rent what can be very stressful. Beal’s have a 10/10 Agent thank your for your help in looking for a property. Good service should always be recognised. *****
Hi Alex, Thank you ever so much for taking the time to review Beal's North End Office. Lucy and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotOur Beals Agent was excellent.
Our Beals Agent was excellent.Wonderful customer experience.We have been very impressed with Beals efficiency and professional performance with all our needs.
Hi Luke, Thank you for your lovely review. Feedback like this means the world to us. The team will be delighted to hear this! We hope you have a great day! :)
5/5
TrustpilotThe girls in the agents in Bitterne Beales!
The girls in the agents in Bitterne have been a lifesaver for us. Jade, Hannah and Carly have been at the end of the phone giving advice without any judgement to how stupid our questions may be. We are first time buyers and have been let down by other agents in Southampton so are so happy to have found them! I will recommend to any other buyers and hopefully will secure a home through them.
Hi Melx, thank you for taking the time to review your experience with Beal's Bitterne. Hannah, Jade and Carly will be delighted to hear this! Have a good day :)
1/5
TrustpilotAbsolute Garbage Company
On the day me and my housemates were due to move in, we were given our contract and this is when we learned that the price listed on the Beals website was innaccurate. Due to it being such short notice we were pressured to accept this and move in anyway, otherwise one of us would have essentially been rendered homeless.Once we started living there, we learnt that the walls were full of holes that allowed pests in during the winter; half the cooking equipment is barely functional; the bathtub was falling apart since day one; there are several floorboards that are loose or missing; and the garden was in a state that Bealls themselves described as "unlivable" condition. When they finally did hire someone in to fix the garden, they left behind ten bin bags worth of garbage. They said they would come back for it, but never did.Conversations with the landlord (on the rare ocassion he was available) suggest he has never even seen the property he rented to us.On top of all this, when Beals staff come to do viewings for future clients, they complain to us about the above issues as if they are our fault.Overall, renting from Beals has not been a great experience for me.
Hi AA, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotAmber has been non-stop
Amber has been non-stop, for the past 3 years, so integral helping me with my buying/selling and rental of my properties. Proactive & resourceful, she’s truly a competent & professional ambassador for the Company.
Thank you so much Gary for your review!
5/5
TrustpilotCan I just say what an amazing job you…
Can I just say what an amazing job you guys do as a high street brand. I have used both an independent and now Beals being a high street letting agency but I have to say you guys are fantastic I wish I had used you from the get go. Beals truly looks after their landlords and their properties so well. I have been dealing with a lady called Jessica Bishop and you are an asset to your company you do a fantastic job, I’m absolutely thrilled. Thank you :)
Hi Amie, thank you for taking the time to review your experience with Beal's Gosport! Feedback like this means the world to us. Our staff are handpicked for their outstanding customer service! We have passed on your positive feedback to Jessica she is very grateful! Have a good day :)
5/5
TrustpilotThank you to Jessica bishop for making…
Thank you to Jessica bishop for making our move so easy. Externally friendly and happy to help.
Hi Jack, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
TrustpilotChloe was amazing and so reassuring…
Chloe was amazing and so reassuring throughout the whole process. So nice to hand someone that’s actually happy to help!
Hi Ava, Thank you so much for sharing your feedback with us. Chloe was delighted to hear this. We hope you have a great day!
5/5
TrustpilotPleasantly surprised
Pleasantly surprised! After my brother had a bad experience letting through beals estate agents I was fairly hesitant when I realised the property I wanted to buy was with the same company. Akshay Chotai is hands down one of the best estate agents I have come across. He is very knowledgeable and personable and listens to what you are saying. I would definitely buy my next property through him without a doubt!
5/5
TrustpilotYh good Chloe was and absolute star helped me…
Chloe was and absolute star helped me massively my first time move home and couldn’t thank her enough
Hi Archie, Thank you so much for sharing your feedback with us. Chloe was delighted to hear this. We hope you have a great day!
1/5
FacebookUnprofessional, Incompetent, Deceitful.Beales are the worst letting agent I have ever dealt with. They are very slow to respond to problems, often months. They (eventually) send the same unskilled handymen to “resolve” every issue and it always results in many more visits than is necessary and a substandard botch-job. To achieve this level of “service” you have to chase them many, many times.They have been caught out lying to me on numerous occasions. At the end of tenancy they tried to overcharge me. Luckily they were not competent enough to pull it off. Do not deal with this company. It doesn’t matter if you like the house, it will not be worth the hassle you will go through.
Good Morning Caterina, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.We have searched our systems with the name given on review but are unable to find record matching that name.Please could you send an email to info@beals.co.uk with your full name and the details of the problems you encountered, as well as the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
1/5
TrustpilotUnprofessional Incompetent, Deceitful.
Unprofessional, Incompetent, Deceitful.Beals are the worst letting agent I have ever dealt with. They are very slow to respond to problems, often months. They (eventually) send the same unskilled handymen to “resolve” every issue and it always results in many more visits than is necessary and a substandard botch-job. To achieve this level of “service” you have to chase them many, many times.They have been caught out lying to me on numerous occasions. At the end of tenancy they tried to overcharge me. Luckily they were not competent enough to pull it off. Do not deal with this company. It doesn’t matter if you like the house, it will not be worth the hassle you will go through.
Good Morning Caterina, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. We have searched our systems with the name given on review but are unable to find record matching that name.Please could you send an email to info@beals.co.uk with your full name and the details of the problems you encountered, as well as the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotAmazing estate agents
very good estate agentsMassive shout out to Chloe. She has been amazing though the hole proses. Really friendly and easy to talk to and very helpful with everything. couldn't thank her enough for everything she has helped with as a first time buyer I she has helped us out a lot. All other members of staff I have spoke to have all been friendly and helpful too.
5/5
TrustpilotI had the pleasure of Zoe Cook who went…
I had the pleasure of Zoe Cook who went above and beyond to help us get our dream home. Zoe was very professional and made sure I was kept updated throughout the whole rental procedure.This was the havant branch.
5/5
TrustpilotGreat customer service
Spoke to Esmee on the phone, was really lovely and very helpful answering all my questions.
Hi Abigail, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotThank you!
I recently moved flats and felt the process was smoother with Beals then other agents. Now moved in, Natalia is always happy to help with the silly questions I still haveThank you
5/5
TrustpilotLouise was very friendly
Louise was very friendly, professional and helpful at all stages of my purchase. Highly recommend if you’re looking to move.
Hi Chloe, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotLuenna from Beals
From day one Luenna has been a friendly and professional embassador of the Beals team making our transition into our new home a pleasure. She has been there to answer all questions and supported us with every little detail. We'll deserving of the 5 stars and a great role model for the rest of the agency. I would recommend Beals again based on Luenna's engaging approach and handling of our move.
5/5
TrustpilotHayley from Beales
I cannot thank Hayley enough for sorting the property after the tenants had left it in such a poor state. Really professional attitude and did everything and more that she promised. Real asset to beales.
Hey Paul, we are over the moon that Hayley made your experience with Beals so positive! You were in great hands with one of our brilliant employees.
5/5
TrustpilotA big thank you to the Beals team
A big thank you to Madeleine, Saskia and the whole Beals team for their help throughout the entire house purchasing journey. Their service was efficient and their manner polite. To top it all off, Saskia very kindly picked me up from the station in the pouring rain and drove me to my front door to hand me the new keys. A thumbs up from me 👍🏼
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Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
