Trusted Agent profile · Southampton · Hampshire
★★★★★
2,059 reviews across 3 platforms
361 Bitterne Road, Southampton, Hampshire, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, Hampshire, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,059 reviews on three platforms, including 186 Google reviews rated 4.7.
186
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,821
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise was extremely helpful and kept…
Louise was extremely helpful and kept me informed throughout the sale. Highly recommend and very much appreciated.
Hi Gary, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotHad best renting experience with jasmin
I had the best experience with Jasmin ,the amount of effort and time she put into walking us through the process is unbelievable, from the point of viewing the apartment to when I was handed the keys, she was so professional in her dealings. She was immensely patient with our seemingly endless questions. Thank you @Beal Estate Agent for having such a great staff.
Thank you, Akinwale, for reviewing your experience at Beals North End Office! Jasmin will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
1/5
TrustpilotI wish I could give 0 stars for this…
I wish I could give 0 stars for this company. We were shown a property to let. We told her we love the property and would like to secure it. She advised us to send her an email as she wasn’t going back to the office until Monday. We did exactly what she advised and followed it with a telephone call. Her colleague told us she was busy and she would call when she’s done. She never called. Called again, same message from her colleague. The day ended with no call back. Called the following day and was told she was off work. Called the Wednesday and was told again that she was busy and would call back. I called back later, please note she had not acknowledged the email we sent on Saturday at this point. When I called, I was told she is on her lunch break. At this point I asked what was going on and her colleague told me that the property has been let to someone else. I suspect we didn’t get it because of our ethnicity. I couldn’t think of no other reason because she told us on the day we viewed, that no interest has been expressed. If you are from a minority group avoid Beals Estate Agents.
5/5
TrustpilotKatie Healey - Sales Progressor
Katie Healey, our Sales Progressor at Beals, provided friendly and efficient service throughout what was a sometimes frustrating and protracted sale of our property. She always worked hard at chasing, when needed, and managing the purchasers and kept us informed at all times of what was going on. I recommend her thoroughly.
Hi Chris, thank you for reviewing your experience with Beal's! Katie and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
Trustpilotto whom it may help.
to whom it may help.Muhammad Hussain has been very helpful in order for us to find a place in Southampton. His determination to do it has made our journey to start there much easier and I will recommend Beals Estate Agency in Southampton if you want to move there. The team is friendly, approachable, efficient and professional. Thank you so much for your helping to find this place
5/5
GoogleThe Beals team where all very friendly, attentive and comitted to helping with buying a property through them. Along the way there were many issues with the vendors and slow solicitors but the ladys at Beals were always very reliable and quick to advise or help with anything and applied alot of effort to try and get things moving more quickly. When looking to sell I will certainly be back in touch.
5/5
TrustpilotMr. Pearce
wow James, Chloe and Hollie are the best agents that I have ever dealt with. james took my house on, had both girls do the viewings within 2 days the property has been sold and it does not stop there james knew what sort of property that I wanted to move to, in 3 days james found the perfect home amazing crew and company . if any one is reading this and wants a first class service call them you will not be disappoint.
Hey Mr.Pearce, thanks for leaving us some feedback. We are over the moon that James, Chloe and Hollie were able to sell your house with ease and found you your dream home.
5/5
TrustpilotAdriana is Superb and a credit to Beals!
Adriana is by far the most attentive and helpful agent I have ever dealt with. Adriana convinced me to give Beals some of my portfolio to manage some years back and I can honestly say its been a real pleasure dealing with her. Excellent service, an honest professional understanding of the lettings industry and I could not wish for more. Thanks Adriana for everything
5/5
TrustpilotThankyou to Zoe Cook!!
Thankyou to Zoe Cook!!An incredible asset to your team, we spoke to her about our landlord selling and the desperation of needing to find a property ASAP not wanting to move out of the area due to young children in school.One of the properties we were interested in we couldn’t go to the open evening so Zoe kindly did a small video tour for us and sent it once the viewings had taken place.She has been incredibly patient and helpful with all of our questions along the way and been super responsive even over the bank holiday weekend!We cannot thank you enough for making such a stressful and emotional time more relaxed and slightly less stressful!We look forward to being tenants with Beals.
5/5
GoogleThat was our first house purchased with Beals Bitterne branch! Quickly arranged and well prepared viewing, then smoothly arranged offer for the house, very impressive service! Thank you for your professionalism!
5/5
TrustpilotBeals estate agents Bitterne, Southampton…
Staff at Beals estate agents Bitterne were friendly and helpful. They found new tenants for our flat very quickly and conducted viewings and checks efficiently. They have always been keen to respond to queries.
Thanks for the amazing feedback, Sue! We are happy that our staff were friendly and responsive.
1/5
FacebookDo not rent houses from these people. Head office didn’t complete my check out for 19 days. No contact…then told me they were taking money off for carpets (with one stain on apparently and the whole thing needed to be replaced) I even asked for proof of when the carpets were put in as they weren’t new when I moved in…and was completely ignored. They to date have not returned any part of my deposit…so far have sent me 2 invoices for things that didn’t need doing and I asked for proof of and this wasn’t supplied…they have refused to realise the undisputed amount…or even give me a figure of what the disputed amount is. We are nearly 6 weeks after handing back the keys. When we called we were told we weren’t allowed to speak to a manager and wasn’t even allowed a managers email address. This is not with the TDS (as Beals hold the deposit but it is protected) which so far after 10 days they have ignored them also. Tenants AVOID
Sorry you have experienced issues, please email us at feedback@beals.co.uk, and we will look into it; the deposits are all registered with the TDS, so they are protected, and we follow their process, and you have the right to appeal if you feel unjust. if you contact us, we will look into it for you.
5/5
TrustpilotWe did are first viewing for a flat and…
We did are first viewing for a flat and very quick response in 2 weeks Leah was very helpful and nice lady.😀
Hi Harrison, Thank you so much for sharing your feedback with us. Leah was delighted to hear this. We hope you have a great day!
5/5
GoogleChloe Bowers from your Bitterne branch is a credit to your company. She was on time, with flat details and was very knowledgeable. We had a couple of questions which she didn't know, she promised to email the details and within an hour we had the answers. Nothing was too much trouble. Would gave no hesitation in recommending your agency
Thank you, Debbie, for reviewing your experience at Beal's Bitterne Office! Chloe will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotMohammad was excellent in his approach
Mohammad was excellent in his approach. He was very professional and was open to respond to all our questions. He gave a very good impression about the organisation.
5/5
TrustpilotIt was an immense pleasure to interact…
It was an immense pleasure to interact with Katie. She was very helpful and responsive.
5/5
TrustpilotA special thanks to Katie.H
A special thanks to Katie.H, the Sales Progressor from Beal's Estate Agents. Very smooth selling progress. Very efficient and professional.
Hi XI, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
FacebookMaxine has been beyond helpful and had super fast communication between myself and my landlord she dealt with and resolved my issue way within 24 hours. Thank you for a fab outcome!
Hi Kerry, thank you for leaving us some feedback. We're happy that Maxine was able to resolve your issues with ease!
5/5
TrustpilotLouise was very approachable and…
Louise was very approachable and answered all my question would highly recommend
Hi Lesley, Thank you so much for sharing your feedback with us. Louise was glad to hear this. We hope you have a great day!
5/5
TrustpilotWonderful experience
Had a wonderful experience with Beals, and Oliver was very friendly and professional throughout the process.
Hi, Thank you so much for sharing your feedback with us. Oliver was delighted to hear this. We hope you have a great day!
5/5
TrustpilotHighly recommended
Ive been dealing with Beals for over a year now, they look after my portfolio and the service is the best I've ever received from an agent. The stand out individual for me is Mollie-Mae who is responsive, gets things right first time, takes responsibility & accountability for things, uses pragmatism & initiative to get resolutions and looks after my interests which I really value. Clare has also been excellent with rent reconciliations, I'd highly recommend.
1/5
FacebookThese people are all out for the landlord. Beals took months to sort out a broken shower and left me and my seven year old son with raw sewage floating past the only entrance to the property over Christmas, I had to call out southern water. On moving out they are trying to take all my deposit to redecorate a place that needed a paint job when I moved in, they are also trying to charge me for cleaning- fortunately I documented everything and emailed it to them where I have clearly stated property not clean. After liaising with a Hayley from head office who so obviously didn’t give a toss and couldn’t wait to get me off the phone I knew they were going to be no help. If you are a tenant avoid this company they are crooks.
Hi WendyWe are sorry to see this post which is not indicative of our feedback. We have had a quick look, and the matter is to do with your deposit with you coming to the end of your tenancy.Like all deposits, the good news is that your deposit is protected under the Tenancy Deposit Scheme (TDS), an independent and government-backed body to adjudicate any deposit disputes based on both tenants and landlords evidence.It is not a case of us taking any money as an agent. We do not take anything from tenants.Also, the landlord will have to justify any claim of which you can defend.I am glad to see you have documented the evidence and please submit this to support your claim with the TDS, which I understand you haven't done yet.If, in the meantime, you require any advice, please don't hesitate to email us at feedback@beals.co.uk, and we will be happy to assist you.
5/5
TrustpilotTrustful and confidence
That was our first house purchased with Beals Bitterne branch! Quickly arranged and well prepared viewing, then smoothly arranged offer for the house, very impressive service! Thank you for your professionalism!
5/5
TrustpilotThe lettings team at Farnham have been…
The lettings team at Farnham have been excellent, both in finding our family the right property in the local area and then quickly securing a quality tenant for our home. Stress and hassle free
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
