Beals Bitterne reviews in Southampton

★★★★★ 5/5

Trustpilot

First time landlord

Adriana and her team managed to achieve the best price for me to let my flat. Being a first time hand at this I was unsure what to do and every stage was explained to a high level of detail. It left me feeling confident that if something was to go wrong it would be resolved by Beals with little impact to myself. Would highly recommend.

Dan · 7 October 2020

★★★★★ 1/5

Google

I do not know from where to start. If only I could give this agency 0 stars.. If you will see ‘’this person does not rent from us’’ this mean that agency has put it on but I do rent from agency. We moved here In June 2020 during the first lockdown and it already started with lies - walls are freshly painted, property is clean and ready to move as it was video tours at the time because of the pandemic. On the day of getting our keys we have sign our contract and it was too late. I have started to clean the property and after 6 hours spendng in the bathroom my hands went down and I lost hope for cleaning, because mould was everywhere!! Everything I’ve touched was falling down! And then we called agency.. We tought they will fix everything so we we caried on with making feel this flat like home because to find another property during the lockdown was nearly impossible. We have cleaned the mould from the windows and re-painted them. We have re-painted the walls which meant to be freshly painted before we moved as the agent told us. After a loooong 4 months spent in the flat they’ve send someone in to check on mould and fixed just a little part of it while we were away (Came back after a week and found toilet full of workers piss and not flushed! They ‘fixed’ mould just back of the cupboards but left all shelfs mouldy so we still could not use it and after 7 months of living in the property and paying full rent we kept all our kitchenware in the boxes! Wardrobe in the bedroom same as kitchen stinked so badly that we could not use it to keep our clothing in there and from the second bedroom had to make a closet. I could say more and more but I won’t beacause this agency is not worth more words from me! Please check the photos!! STAY AWAY FROM THIS AGENCY!!

Dovydas · 26 March 2021

★★★★★ 1/5

Trustpilot

Disability discriminatory company

If you have a mental disabilities do not bother to rent through this company. Last last half of my tenancy I have been so extremely discriminated against regarding my disabilities and on numerous occasions the staff have implied that I am an idiot and have tried to force me into allowing entry into my home whilst I am not here disput my disabilities.

Customer · 29 May 2023

★★★★★ 5/5

Google

I was in need of finding a flat and moving quickly,thanks to Annie and Aisha,I was able to view the property I was interested in the day after requesting the viewing and they managed to do my paperwork and references so fast I was able to move in in no time!They were both so efficient and friendly :)

Jacqueline · 26 March 2022

★★★★★ 5/5

Trustpilot

Our Agent Kelsey has been so amazing…

Our Agent Kelsey has been so amazing and supportive since day one she follows up on every detail we are very appreciative of her help and support

Farayi · 4 August 2024

★★★★★ 1/5

Trustpilot

I do not know from where to start

I do not know from where to start. If only I could give this agency 0 stars..If you will see ‘’this person does not rent from us’’ this mean that agency has put it on but I do rent from agency.We moved here In June 2020 during the first lockdown and it already started with lies - walls are freshly painted, property is clean and ready to move as it was video tours at the time because of the pandemic.On the day of getting our keys we have sign our contract and it was too late.I have started to clean the property and after 6 hours spendng in the bathroom my hands went down and I lost hope for cleaning, because mould was everywhere!! Everything I’ve touched was falling down! And then we called agency..We tought they will fix everything so we we caried on with making feel this flat like home because to find another property during the lockdown was nearly impossible.We have cleaned the mould from the windows and re-painted them. We have re-painted the walls which meant to be freshly painted before we moved as the agent told us.After a loooong 4 months spent in the flat they’ve send someone in to check on mould and fixed just a little part of it while we were away(Came back after a week and found toilet full of workers dump and not flushed! They ‘fixed’ mould just back of the cupboards but left all shelfs mouldy so we still could not use it and after 7 months of living in the property and paying full rent we kept all our kitchenware in the boxes!Wardrobe in the bedroom same as kitchen stinked so badly that we could not use it to keep our clothing in there and from the second bedroom had to make a closet.I could say more and more but I won’t beacause this agency is not worth more words from me!!! STAY AWAY FROM THIS AGENCY!!

Dovydas · 22 January 2021

★★★★★ 5/5

Trustpilot

Ben Thompson has always been…

Ben Thompson has always been supportive and active in answering our questions. When there was a delay in our conveyance, Ben was the only professional who was able to find out the cause down the chain(a mislaid letter between a buyer and lawyer) and to move the process on again. We hope to complete on the 18th of this month and have been very glad of his input.

James · 16 October 2019

★★★★★ 5/5

Trustpilot

Oliver in Beals Parkgate

Oliver in the Parkgate office was extremely helpful from the start to the finish. After using various agents previously I have never dealt with anyone like him. He goes above and beyond and made quite a stressful process really easy. Will only be using Beals in the future. He is an amazing employee and someone who should be rewarded for how he represents the company

Steven · 1 March 2023

★★★★★ 5/5

Trustpilot

Fantastic personalised service

Aisha has been exceptional each time we have used Beals. Incredibly personalised and friendly service. Knowledgeable and helpful in all areas.

Daniel · 5 October 2022

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to Natalia, she is professional and responsible, always reply the email very fast even its on Saturday.

Pinke · 13 August 2024

★★★★★ 5/5

Trustpilot

A go ahead and very proactive branch of Beals

It has been a difficult time of the year for letting properties but I found Beals to be very proactive and in particular Lucy who showed prospective tenants around and then closed the deal and ensured that the tenants and myself were kept advised of progress and legal requirements. I was particularly impressed with the tenacity to have the property let before the New Year. Well done!

Graham · 2 January 2020

★★★★★ 1/5

Trustpilot

Avoid Beals Bitterne

We listed our property with Beals at the end of the first lock down. We have had nothing but trouble with them since day 1.Firstly, the description of our property was not correct and mentioned places nowhere near our house. We asked for this to be changed which was ignored many times.Our property was removed from rightmove for 2 days in the first 2 weeks due to a dispute between Beals and Rightmove over payment. This was treated as a minor issue by Beals and we were made to feel like we were making a big issue about something small. We paid extra for sales progression done by the manager Alan. This was a waste of time, he was always at least a week behind on the current position of the sale so was telling us old news every week. Further from this they are almost impossible to get hold of. The phone is answered by a junior staff member and the people you need to speak to are 'out of the office'. They promise a call back which never happens. Even when our sale was in danger of falling through they didn't want to help. When I finally did speak with someone the excuse was they had emailed my partner the previous week so didn't feel they needed to speak to me. The solicitors they work with and railroad you into using are the worst company I have ever had the pleasure of dealing with. I won't go into the details because this review is for Beals but unless you are fine not being able to ever speak to your own solicitor then do not use DC Law. My 7 year old son could have done a better job. Finally to sum up the service we received we could not get through to anyone to dicuss leaving keys for the new owner of our property. They ended up calling us as we were moving stuff into our new house asking for a key..... A bit late. Luckily we reminded them they already had one from the viewings. On a positive note once Jade took over our viewings the property got a lot more interest. Probably because she actually could be bothered to try and sell it. Well done Jade. They should put you in charge of this company. Avoid the stress and find someone else.

Aidan · 2 December 2020

★★★★★ 1/5

Trustpilot

So Our previous landlady knows “mr…

So Our previous landlady knows “mr Beale” personally and are friends according to Beales so think you can try and make up a £2800 bill when the house we handed back was spotless. professionally cleaned, and painted top to bottom! Your incompetent disgusting and unprofessional staff in bitterne never gave us an inventory when we moved in and in 4 years of reporting the roof leaking you did NOTHING. a we were forced to move due to a section 21 apparently but the property still isn’t up for sale 3 weeks later? Our landlord/beales did nothing about the roof in 4 years and we have a disabled son who’s health deteriorated every year as the water would leak inside the windows and we reported this every 3 months to Beales and they did nothing!! After 4 the landlady finally decide to do something about it while my partner was in hospital and because we couldn’t be there due to being in hospital beales threatened us and said the landlord won’t renew our tenancy because we were (in their words) being difficult?? we then received the section 21 which is funny as you’d already threatened to make us homeless, I’m a decorated combat veteran and suffer with PTSD, and the damage this has done to my mental health you will pay for, you’ll be owing us money trust me not the £2800 your trying to bill us with. we have started a report with Trading standards, the ombudsman, citizens advice and I have spoken to the British Army welfare team who have arranged legal support, the bitterne branch and therefore Beales are vile and should be avoided at all costs for negligence, incompetence! Beales threats, and underhand tactics won’t go unnoticed as I’ll make sure your investigated by every agency that will listen to make a case against you!The house was professionallyCleanedPaintedAnd oven was professionally cleaned and your lying agent said it needed cleaning?? 😂That’s pathetic!Beales are terrible and I look forward to fighting you in court 👍🏻

Karl · 17 April 2024

★★★★★ 5/5

Google

Many thanks to Chloe Bowers for her great service

Mariusz · 27 September 2023

★★★★★ 5/5

Trustpilot

Very good agents to do business with

Very good agents to do business with, Adrian is very helpful and friendly on the telephone. I highly recommend Beals.

Grove · 5 October 2022

★★★★★ 5/5

Trustpilot

Smooth and efficient

I have been letting with Beals for some time now, dealing predominantly with Kelsey Chrimes, and have zero complaints. Beals have always been on the front foot with things and I am very happy with their services.

Samuel · 17 October 2024

★★★★★ 5/5

Facebook

Jade Goulding, has been so helpful. She has helped me twice finding me a property to rent. Jade is so professional and has been a massive help to me

Maya · 11 June 2021

★★★★★ 5/5

Trustpilot

Beales

I had another estate agent working on renting out my property for 2 months, Beales came in and were amazing, really professional, very competitive in pricing and 4 weeks after the initial visit they had found me a Tennant. Transparency and help throughout the process, they really went above and beyond even after the contract was signed, can’t recommend Brett, Phoebe and the team highly enough

Gary · 6 February 2020

★★★★★ 5/5

Trustpilot

Muhammad Hussain He is the right person to help you get the house

I would like to say that Muhammad Hussain had help me a lot with finding an apartment he’s been very helpful, respectful young man with helping us find a property one of the best staffs there I would 100% recommend him without a doubt. I appreciate everything he as done for us.Thank you very much Muhammad Hussain.

Yousuf · 16 September 2023

★★★★★ 5/5

Google

Amazing service from the team at Beals Bitterne. From Dan coming to the property for an initial chat to Aisha organising everything for renting my flat out, everything was so professionally dealt with. As I was renting my property for the first time, I was really nervous about the whole process but the team at Beals made this a really pleasant experience. My property was on the market for only 24 hours!

Iulia · 26 March 2022

★★★★★ 5/5

Trustpilot

I found the open and ease of…

I found the open and ease of communication between myself and Katie@Beals to be spot on always forward with what was required and happy to help at all times even as the buyer I found speaking with Katie to be a simple and straight to the point process

James · 24 March 2024

★★★★★ 5/5

Facebook

Just wanted to say a big thank you to Maxine Faulkner a senior associate of Beals for all of the help and support with a very difficult tenant, Maxine attended court with me for the possession hearing, she was as good as having my own solicitor with me!Always helpful over the years and will sort out any problems very quickly.

David · 2 July 2021

★★★★★ 5/5

Trustpilot

Friendly Staff

We went to Beals in Hedge End and were astounded by the service. Sadly our late grandmother passed away and we needed a valuation for probate. Because we wanted to keep the property in the family, but needed value for probate, a lot of the other agents in the village weren’t very interested but Liz and Jack were sympathetic, understanding and more than happy to help.

Mr · 10 October 2019

★★★★★ 4/5

Trustpilot

Highly recommend!

We are part way through renting a property with Beals. Our letting negotiator Luenna-Jane has been extremely helpful. We have had a lot of questions and she has only been too happy to help and accommodating. From the first tour around the property which was professional, well explained, all the way through to the paperwork of this process! Would highly recommend their services.

Sophie · 12 October 2020