Trusted Agent profile · Southampton · Hampshire
★★★★★
2,059 reviews across 3 platforms
361 Bitterne Road, Southampton, Hampshire, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, Hampshire, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,059 reviews on three platforms, including 186 Google reviews rated 4.7.
186
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,821
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and friendly
Jade and Carly were very helpful and quick to answer any questions/queries we had when buying our first house. They made the whole process run smooth.
Hi Jo, thank you ever so much for your lovely feedback. The team at Bitterne will be very pleased to hear this. We hope you have a great day!
5/5
TrustpilotAmazing service from all the staff…
Amazing service from all the staff especially Jasmin who has been a constant help in supporting me on getting my home. communication and service has been exceptional and always so friendly. Once again thank you to Jasmin! Top quality service and very informative.
Hi Millie, thank you for taking the time to review your experience with Beal's Southsea. Jasmin will be delighted to hear this! Have a good day :)
5/5
TrustpilotEzmee is doing a great job
Ezmee is doing a great job. She is both Professional and always on time at every viewing. She has all the answers when questions are raised.
Hi, Thank you so much for sharing your feedback with us. Esmee was delighted to hear this. We hope you have a great day!
5/5
FacebookSold my first house through Beales. First view bought it. Beales made the whole process remarkably easy. Keeping me informed every step of the way. Now live in a property recommended by Beales. Dan Frogley took me through it every step of the way. Every property I have now goes through Beales hands.
Hey Jane, thanks for leaving such a kind review! We really appreciate it and we are glad that your experience with us was SO positive.
5/5
TrustpilotSelling a property with Beals Estate Agents.
I contacted Beals to sell a property which was subject to probate. The manager Carly came to inspect the property. She was very pleasant and open and we agreed a price and put the property on the market.Before and after each viewing I was contacted by a member of staff from Beals by telephone or by e mail informing me of the visit. The property was available to see on line within a few days. Jade and Hannah did most of the viewings and always contacted me after each viewing with information and feedback. The property was sold subject to contract and during this process a member of staff from Beals continued to contact me by e mail with updates. I was very pleased with the level of service provided by Beals and would say ‘ Top marks for communication’. Would recommend .
Thank you, Heather, for reviewing your experience at Beal's Bitterne Office! Carly and her team will be overjoyed to hear that you've had such a positive selling experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day.
1/5
TrustpilotSlow and unresponsive service. Low Quality House.
Terrible service. The house has multiple faults in multiple rooms. There was a mould treatment in almost all rooms recently - which we had been waiting over a year - they didn't tell us how long it would take. During this process they ripped out the kitchen radiator and have not put it back, and once they finished the damp proof, the didn't repaint over the concrete, so now we have huge patches of unpainted wall all across the bottom floor; to top it all off, parts of the walls are still damp. This is only one concern of multiple. Furthermore, we have numerous leaking pipes, due to this some of the floor lamination in the kitchen is stained and dirty, and in possible extension of this, the upstairs toilet flush is faulty. We have not heard anything back about fixing these issues of over three months. We've rented this house for 4 years and it's not been a pleasant experience. We are a family household living with children here.
5/5
TrustpilotFrom my first phone call to Beales…
From my first phone call to Beales estate agents in Bitterne, I knew I had made the right decision in engaging them in the sale of my Mothers property.Carly Gale met me, and was just so very professional.Suggested a price to market the bungalowWe went to Market and had an offer within a few days, unfortunately this fell through.So it was not long before we had more viewings and in no time at all the place was under offer again.This time was plain sailing with Tracy Spurrier, keeping me informed as to the progress at all times.Even chasing up the solicitors to make sure things were happening.I do have another property to sell in the next 12 months.So will definitely be contacting Beales of Bitterne again!!
Thank you, Stuart, for reviewing your experience at Beal's Bitterne Office! Carly and the team will be overjoyed to hear that you've had such a positive experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day.
5/5
TrustpilotMy experience with beals estate agent…
My experience with beals estate agent was pleasant and smooth. I dealt with Dan who was always reachable via email and extremely patient when dealing with my queries! I would 100% recommended beals estate agent and Dan was amazing!
Hi Mr & Mrs Gauntlett, thank you for reviewing your experience with Beal's! Dan and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotVery impressed with the service…
Very impressed with the service received from Beals in Bitterne. Aisha has been amazing and her wealth of knowledge and experience is making the process from buying a flat to finding suitable tenants a positive experience. Definitely recommend Beals and their caring service.
Thank you, for reviewing your experience at Beal's Bitterne Office! The team will be overjoyed to hear that you've had such a positive moving experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day.
5/5
TrustpilotThank you very much Beal's
Thank you very much Beal's estate agents for your service. Katie made sure everything is alright through the sale and kept answering our enquiries. Very happy with the job :) Also thank you for Lauren :)
Thank you, Evaldas, for reviewing your experience at Beals! Katie & Lauren will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
1/5
FacebookGood afternoon Adriana,Thank you for getting back to me. The full management of the property has been with Beals for many years now and I've always been satisfied with your service until the last the tenant moved out in mid-July. I haven't received any check-out reports since then and it seems that the property hadn't been looked after, and I wasn't aware of this until I went to take a look at it myself: the whole place is a mess with full repairs required in some areas. I've tried to contact Hayley many times by email in order to get reports and updates, and when I've called into the office (Joe, Jack and Mollie for information they've always told me that they'd get back to me the next day, but I never received any follow ups.The issue is that I'm not sure what I've been paying the 10% service charge for, considering that the efficacy of your company during this last tenancy has been much less than satisfactory, and I'm currently still waiting for £3000 compensation from the previous tenant due to property damage, of which I have received little to no updates. The lack of communication between myself and your agency is disappointing, and to me it's frank that there have been little to no inspections of the property to keep an eye on the state of it, which has led to the damages l've seen, attached below.
Hi Kam, if you would like to contact us regarding your issue we can look into this for you. Email info@beals.co.uk
5/5
TrustpilotFair priced
Fair priced, easy to understand terms. Agents took actions quickly and were polite and helpful throughout. Aisha Baker was particularly helpful on viewing. Would recommend
Hi Louise, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotHighly Recommend Beals
We have used Beals Estate & Letting Agents for the last few years, buying, selling, & letting our properties. We have experienced nothing but professional, courteous, knowledgable & approachable staff from the sales & selling team to the letting team. We have always received practical & honest advice on our properties allowing us to make more informed decisions relevant to our own situation. Brett Gamblin has gone above & beyond to assist us even if it is out of his area or department, always putting us in contact with the right people making our life so much easier! The communication & returning phone calls from Brett, Molly & all Beals staff has been excellent. I would highly recommend Beals you will not be disappointed!
Thank you, Vicky, for reviewing your experience at Beal's Waterlooville Office! Feedback like this means the world to us. Brett and his team will be overjoyed to hear that you've had such a positive experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day.
5/5
TrustpilotCarly and Jade were brilliant
Carly and Jade were brilliant. They made the selling of my house at such a difficult time so much easier. They were professional and outstanding.
Hi Jenny, Thank you so much for sharing your feedback with us. Carly & Jade were delighted to hear this. We hope you have a great day!
5/5
GoogleHannah is nice and helpful. We really appreciate her quick response to all our queries on the property. She also efficiently arranged the viewing for us and followed up afterwards. Hannah and Beals’ professional services are highly recommended.
Hi Phyllis, thank you for taking the time to review your experience with Beal's Bitterne! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotExcellent Customer Service
Ollie, Kelly, Ben and Lauren provided an excellent customer service and speeded the process through in my search for a property with the utmost importance.Ollie was a lovely, pleasant young gentleman of whom was learning the role and I’m sure he will exceed in the future. A lovely team
Thank you so much Paula for taking the time to leave us a review! The team in Waterlooville really appreciate your positive feedback
5/5
TrustpilotThey approached me with patience even my English is not good.
They approached me with patience and good will from the first stage of my house rental process to the last point. For this I would especially like to thank Louise.
Hi Tolga, thank you ever so much for your lovely feedback. Louise will be delighted to hear this We hope you have a great day!
5/5
TrustpilotOver all we got a good service from…
Over all we got a good service from Beals, Katie was very helpful and supportive Lauren was always pleasant and supportive with every encounter.
Hi Kavya, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
GoogleVery helpful staff , specially Natalia. Helped us on all the process . Overall it’s been a wonderful experience with Beals Bitterne and the team . ❤️
Hi Mazidul, thank you for taking the time to review your experience with Beal's Bitterne. Natalia will be delighted to hear this! Have a good day :)
5/5
GoogleLewis In the team is top class! Very easy to talk to!
Thanks for the review, it is much appreciated.
5/5
TrustpilotLouise was extremely helpful with the…
Louise was extremely helpful with the purchase of our property, a thorough professional always willing to go the extra mile to assist us,Would highly recommend her for all your property needs
Hi Billal, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotExceptional service from Chloe
Chloe has been excellent from start to finish. She ensured that we knew exactly what was going on and what we needed to do to pass the next steps. I would definitely recommend Chloe and the Beals Bitterne Lettings team to anyone looking to rent around Southampton.
5/5
Trustpilot10/10 Service
10/10 Service. Chloe and the team in Bitterne have been absolutely flawless in helping me and my partner move into our first property together. Making the transition seamless and answering any questions we may have, no matter how many! would recommended highly 😁😁
5/5
TrustpilotKatie was exceptional
I cannot fault Katie's work. The sale in question was a long and stressful process for both parties, but throughout the whole time Katie gave exceptional service. She was continuously communicating with me, providing updates regularly and happily answering any questions I had, and if she didn't have an answer she quickly found it and reported back to me. She was always friendly, helpful and welcoming with her calls and emails while also remaining very professional. Can't recommend her enough and would personally ask for her should I sell my property in the future.
Hi Madelaine, Thank you for your lovely review. Feedback like this means the world to us. Katie will be delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beals Bitterne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
