Every review we hold for the South Tyneside office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot10/10 service
The experience as a whole was 10|10, nicola has made this entire process so easy and painless. She assisted us every single step of the way and I couldn’t be more thankful. I would recommend Hello Mortgage to everyone.
Klaudia · 9 April 2023
Agent replied · 7 July 2025
Thank you so much for your review! We're so glad to hear that Nicola made the process smooth and stress-free for you. We really appreciate your recommendation, and if you ever need assistance in the future, we’ll be here to help!
★★★★★ 5/5
TrustpilotNicola went above and beyond for us in…
Nicola went above and beyond for us in very difficult circumstances. I would definitely recommend to friends and will use hellomortgage in the future.
Thanks a million.
MRSGEMMABATEMAN · 2 November 2022
★★★★★ 5/5
TrustpilotHighly recommended and friendly service
We worked with Nicola to find our mortgage, she kept us informed every step and helped us when we were having a bit of bother with our solicitor too.
Highly recommended and friendly service.
Anthony · 8 October 2021
★★★★★ 5/5
TrustpilotSecond time using Hello Mortgage
Second time using Hello Mortgage. Cannot fault them in the slightest. Absolutely amazing service and they have made our home a reality. Don't hesitate to use them if you need Mortgage advice!!
Sean · 17 August 2023
Agent replied · 7 July 2025
Thank you so much for your kind words! We're thrilled to have been part of making your homeownership dream a reality. If you ever need any more mortgage advice in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleWe had a great experience with Hello Mortgage. Daniel Knott found us a competitive deal and was responsive throughout the entire process. He supported us every step of the way with his expertise and knowledge. First class service will definitely be recommending to friends and family.
Jake · 13 March 2022
Agent replied · 25 August 2025
Thank you so much for your wonderful feedback! It’s fantastic to know you had a first-class experience with us. We truly appreciate your recommendation and look forward to helping you in the future!
★★★★★ 5/5
TrustpilotFirst time buyer
As a first time buyer I was apprehensive to use a broker at first, I wasn’t sure what to expect. From the first call with Hello Mortgage I was impressed with their knowledge, reliability and friendly approach. My assigned broker ‘Daniel Knott’, was a pleasure to work with. He took all the stress out of the process for me. Provided me with the detail I needed to make a decisions and was always on hand for my questions. He really went above and beyond and is an asset to the company. Even when it came paying the £250 fee, I was offered the option to split the fee over 2 months. This really helped due to the other moving costs during the period.
I can’t recommend them enough. I will 100% be using them in the future. Thanks Hello Mortgage.
Carl · 19 August 2021
★★★★★ 5/5
GoogleAs a first time buyer I had a lot of questions when it came to getting a mortgage. Excellent customer service from Daniel. Quick responses to any queries and great advice. Highly recommend and I will definitely be using their services in the future.
Kieran · 13 March 2022
Agent replied · 25 August 2025
Thank you so much for your wonderful review! We're so glad to hear that Daniel was able to provide you with the support and advice you needed as a first-time buyer. We truly appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
FacebookIncredible staff helping you every step of the way. I can’t recommend hello mortgage enough - this whole process was made so easy and painless due to our amazing mortgage advisor nicola. Thank you!
Klaudia · 9 April 2023
Agent replied · 30 October 2025
Thank you for your kind words, Klaudia 🙂
★★★★★ 5/5
TrustpilotExcellent service
We contacted Hello Mortgage to do a remortgage on our current property. Keith and his team were a huge help from start to finish. Friendly and professional service. We would highly recommend them to anyone.
Laura · 26 August 2019
★★★★★ 5/5
TrustpilotI’ve just completed on my remortgage…
I’ve just completed on my remortgage less than 5 weeks after first contacting Daniel from Hello mortgage. The service I’ve received from Daniel and Hello has been outstanding from beginning to end; fast and efficient, mortgage rate and payments much better than expected, knowledgeable, honest advice and flexible hours for appointments are just a few of the reasons I will definitely be using Daniel again, and recommending to my family and friends. Thank you.
Hayley · 1 December 2021
★★★★★ 5/5
GoogleMy friend referred me to Hello Mortgage, as I am a first time buyer I was expecting for the process to be stressful, however the excellent advice given to me gave me great confidence in their service. Thank you for the help!
Kewin · 13 March 2021
Agent replied · 23 November 2023
Thank you for taking the time to leave feedback Kewin. Take care, Hello Mortgage
★★★★★ 5/5
FacebookI’ve just completed on my remortgage less than 5 weeks after first contacting Daniel from Hello mortgage. The service I’ve received has been outstanding from beginning to end; fast and efficient, mortgage rate and payments much better than expected, knowledgeable, honest advice and flexible hours for appointments are just a few of the reasons I will definitely be using Daniel again, and recommending to my family and friends. Thank you.
Hayley · 1 December 2021
★★★★★ 5/5
GoogleAbsolutely fantastic service from hello mortgage ,keith sorted our mortgage so fast ,stress free and professional, we are now homeowners thankyou so much keith at hello mortgage kind regards lorna and jeff connor
Lorna · 13 March 2022
Agent replied · 25 August 2025
Thank you so much for your amazing review, Lorna and Jeff! We're thrilled to hear that Keith was able to make the mortgage process fast, stress-free, and professional for you. We truly appreciate your kind words and are so happy we could assist you.
★★★★★ 5/5
TrustpilotFirst Class
Completely stress and hassle free experience from Nicola and Keith with our re mortgage. Would not hesitate to recommend Hell Mortgage to others.
Kari · 17 September 2020
★★★★★ 5/5
GoogleBrilliant service from the moment I first made contact right through to completion. Nothing was too much of an issue. Service was spot on. Thoroughly recommend.
Mark · 13 March 2022
Agent replied · 25 August 2025
Thank you for your fantastic review! We're so glad to hear that you had a smooth experience from start to finish and that we were able to make the process as easy as possible for you. If you ever need assistance again, don't hesitate to reach out!
★★★★★ 5/5
GoogleDaniel organised two buy to let mortgages for me. He was extremely helpful throughout the process and answered any questions I had. Would definitely recommend!
Mark · 13 March 2022
Agent replied · 13 March 2026
Thank you so much for your kind words! We're pleased we were able to assist you so well with your buy-to-let mortgages. We truly appreciate your recommendation and look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish - Danny was excellent throughout.
Jonny · 29 July 2021
★★★★★ 5/5
Trustpilot1st time buyer ...
Would like to say i highly recommend hello mortgage. Being a 1st time buyer and not knowning where to start - nicola was amazing and was able to help us and anwser any questions we had and also to help us get the best possible mortgage to suit us. Thank you 😊
Kallum · 20 April 2022
★★★★★ 5/5
TrustpilotVery honest
Very honest. Advice was brilliant and I would recommend them for anyone.
Beth · 22 September 2020
★★★★★ 5/5
TrustpilotWhat an amazing team
What an amazing team! We are so grateful to Nicola and Keith for their amazing service. They worked so hard to make sure we not only secured our mortgage, but also provided so much help with everything in between! Thank you! We would 100% recommend Hello Mortgage, we cannot speak highly enough.
Danielle · 30 September 2021
★★★★★ 5/5
GoogleGreat service and very helpful. Thank you.
DarkDuke · 8 March 2023
Agent replied · 21 March 2025
Thank you for your kind words! If you need anything else in the future, don’t hesitate to reach out. We’re always here to help!
★★★★★ 5/5
TrustpilotHello Mortgage was excellent
Hello Mortgage was excellent! Despite the uncertain times, they helped us find a good suitable mortgage and were available throughout the process to quiz about our countless queries. Would definitely recommend, the extra time not having to sort out endless mortgage documents could be used planning what to do with our future (now present) home.
Joshua · 3 October 2020
★★★★★ 5/5
TrustpilotHello Mortgage was excellent
Hello Mortgage was excellent! Despite the uncertain times, they helped us find a good suitable mortgage and were available throughout the process to quiz about our countless queries. Would definitely recommend, the extra time not having to sort out endless mortgage documents could be used planning what to do with our future (now present) home.
Joshua · 3 October 2020
★★★★★ 5/5
TrustpilotFantastic Service!
Knowledgeable, efficient and an all round great service provided throughout. The value added was tremendous. I would highly recommend Hello Mortgage and have done so to friends and family already. Will certainly continue to utilise their fantastic service moving forward. Fantastic work from the team there thanks again Hello Mortgage!
Luke · 23 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.