Every review we hold for the South Tyneside office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant!
Hello Mortgage recently assisted in helping with my remortgage. The process was simple from start to finish, and nothing was too much hassle for the staff. What is usually a stressful experience was transformed into something simple and easy, and has resulted in me getting a much lower monthly repayment! I’ll definitely be using them again!
Anonymous · 18 April 2019
★★★★★ 5/5
GoogleGreat service from Keith. Listened to all my queries and explained everything i needed to know.
Claire · 13 March 2021
Agent replied · 23 November 2023
Thank you for taking the time to leave feedback. Take care, Hello Mortgage
★★★★★ 5/5
TrustpilotFirst time buyer
I recently bought my first home and Nicola helped me every step of the way. She was always available to answer my questions or deal with any issues and calmed me down when I was stressing out! Brilliant service and would definitely use again
Ashley · 2 December 2021
★★★★★ 5/5
TrustpilotGreat service!
They were professional and helpful with all our queries, and we could not have been happier with the process. I highly recommend Hello Mortgage, this is the third time we have used them and will be in touch again when the next fixed rate comes to an end.
Carla · 16 September 2020
★★★★★ 5/5
TrustpilotTop Team
Nicola and Keith are two of the nicest people you will ever have the pleasure of dealing with.
They bend over backwards to help and completely go out of their way to provide you with the very best customer service.
Thanks again for all your hard work.
Richard · 2 December 2020
★★★★★ 5/5
GoogleExcellent service from start to finish by Danny
Jonathan · 13 March 2022
Agent replied · 13 March 2026
Thank you for your great feedback! We're so glad to hear that Danny provided excellent service from start to finish. If you ever need assistance again, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotCompleted my mortgage with Keith
Completed my mortgage with Keith. Was a great experience, ours was a tricky one with being international but he motored through it and we were in our new home in record time. The team at Hello Mortgage are brilliant!
Nicole · 11 January 2022
★★★★★ 5/5
TrustpilotFantastic
Bought my first home with the help of Nichola. She was fantastic! Explained everything well and went out of her way to help with the application. Couldn’t rate Hello Mortgage enough!!
Angela · 23 June 2022
★★★★★ 5/5
GoogleAmazing advice! Highly recommend
Itsdanhere95 · 13 March 2021
Agent replied · 25 May 2024
Thank you very much!
★★★★★ 5/5
TrustpilotAmazing service
Amazing service.
Walked in to a meeting expecting just some generic advice but it was so good that I left with a mortgage in principle. No fuss, no issues. The team were brilliant and Keith the consummate professional!
Mark · 21 May 2020
★★★★★ 5/5
TrustpilotHonest advise …
Nicola and Keith have always given honest and appropriate advice and provided guidance to the best mortgage currently available , we’ve used them a number of times for Buy to Let mortgages
SteveH · 19 August 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish!
Excellent service. Guided through the whole mortgage process every step of the way and always answered any questions we had in a timely manner. Would highly recommend.
David · 30 September 2021
★★★★★ 5/5
Facebook100% recommend.
From start to finish they were friendly and efficient. They literally bent over backwards to help.
Will be coming back once I re-mortgage.
Thanks again
Richard · 19 August 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Kept in the loop with everything and was always made to feel comfortable reaching out with any queries throughout :)
Siobhan · 2 October 2021
★★★★★ 5/5
TrustpilotI recently obtained a remortgage with…
I recently obtained a remortgage with Nicola from Hello Mortgage Limited. She was extremely efficient and friendly and made the whole process easy and stress free
Laura · 1 June 2021
★★★★★ 5/5
TrustpilotBrilliant service from a fantastic…
Brilliant service from a fantastic team! Thank you for everything you’ve done for us. Would recommend Hello Mortgage to everyone
Craig · 7 October 2021
★★★★★ 5/5
TrustpilotThey sourced a suitable mortgage for my…
They sourced a suitable mortgage for my complicated needs and were there to guide us through the process from beginning to end.
Fab company
Kerry · 25 April 2019
★★★★★ 5/5
TrustpilotGreat service
Great service, excellent communication. Thank you!
DarkDuke · 18 November 2022
★★★★★ 5/5
TrustpilotGreat company
Great company, very helpful thoughtout the whole process
Thanks again
Reece Briggs
Reecebrigg · 19 August 2021
★★★★★ 5/5
TrustpilotVery professional and really good communication at every stage.
Very professional and really good communication at every stage. Would recommend their services.
Dee · 3 August 2020
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, professional and did exactly what it says on the tin.
Gary · 21 July 2020
★★★★★ 5/5
GoogleRating only, no written review.
Liam · 26 August 2022
Agent replied · 25 August 2025
Thank you for your 5* review Liam! It means a lot to us! :-)
★★★★★ 4/5
GoogleRating only, no written review.
Shaun · 26 August 2022
Agent replied · 25 August 2025
Thank you for your review. We're pleased we could assist with your mortgage.
★★★★★ 5/5
GoogleRating only, no written review.
Siobhan · 15 March 2022
Agent replied · 23 November 2023
Thank you for the review Siobhan! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.