Hello Mortgage Limited South Tyneside reviews

★★★★★ 5/5

Trustpilot

100% recommend Hello mortgage

Going with Hello mortgages was the best place to go to help my partner and I to get a mortgage for our first property. Malcolm was our mortgage adviser and he was outstanding from start to finish. Always kept us in the loop with everything. Being a first time buyer and not knowing what to do or how to start. Having Malcolm to help and guide us through the process made it 100 times better and easier for us. He explained everything in full so we knew and understood what we need to do and what we needed to know. Using Malcolm/ Hello mortgages my partner and I are currently settling in our 1st house. A massive thank you for making this happen I couldn’t recommend enough. Definitely going to be spreading the word around to anyone I know that needs a mortgage. These are the best in the game.

Mr · 4 July 2026

★★★★★ 5/5

Trustpilot

Mortgage

Malcolm is the best in the business, helped us get a mortgage deal straight away after we looked at the house. He has helped us massively with all the paper work, made life so much easier and less stressful. Has also done all our insurances that we need for the house. Made the whole process so much easier, if anyone is looking for a mortgage broker please reach out to the company and ask for Malcolm 😊

Janine · 10 March 2026

★★★★★ 5/5

Google

Nicola made this process really seamless, going above and beyond for us at every stage. She explained things to us in a way we could understand and was never frustrated at our millions of questions. Would highly recommend to anyone going through the daunting process of buying a home! Thank you for everything 🤩 …

Emma · 16 August 2026

★★★★★ 5/5

Google

Really great service from start to finish, Stephen and Nicola were super helpful at every stage, being first time buyers we had lots of questions which they helped us navigate easily.. their personal approach is great when dealing with complex things and they were always there when we called or emailed. Highly recommend!

Lee · 19 May 2026

★★★★★ 5/5

Google

We recently worked with Stephen at hello mortgage and I can’t recommend them highly enough. Stephen was extremely patient and accommodating to us. As a first time buyer not having the slightest clue on how the buying process works, Stephen was very knowledgeable and explained everything I needed to know step by step and kept us in the loop about everything. He was very approachable and always answered our phone calls and emails and really made me feel like there is no such thing as a stupid question. We always felt like a priority given how efficient and responsive Stephen was. What first seemed like an impossible option to us, causing a lot of panic and stress, Stephen’s support and expertise really did make the buying process way less stressful and more exciting, finding the best deal for us. Honestly could not recommend Hello Mortgage enough!

Megan · 26 August 2025

★★★★★ 5/5

Trustpilot

Liam and I would like to say a huge…

Liam and I would like to say a huge thank you to Mal on his advice, guidance and support in securing us buying our first home🏡 We had absolutely no idea of where to start and Mal provided every bit of support we needed! His knowledge and expertise is phenomenal! We would recommend him to anyone looking to buy a forever home 🏠☺️

Erin · 10 September 2026

★★★★★ 5/5

Trustpilot

Excellent all round service

I first contacted Hello Mortgage for information on how I could get onto the property ladder and with the help and advice from Nicola I was able to buy my first home. The level of service I received was more than I could have asked for and I will definitely be in contact when it’s time to renew my mortgage. Nicola guided me through the process, explaining every step in detail which made it a lot easier and knowing she was at the other end of the phone if I had any questions put me at ease. Thank you Nicola and the Hello Mortgage team!

Elisha · 22 May 2025

★★★★★ 5/5

Google

Couldn’t thank Stephen enough for helping us with our mortgage, he was so patient and explained everything clearly for us to understand. Our second time using hello mortgage and would use them again in the future! Thanks again Stephen! :)

Linzi · 1 April 2026

★★★★★ 5/5

Google

Nicola was the best. As a first time buyer, the whole process felt daunting but Nicola reassured me and made it so smooth. Explained everything just how I would want. 100% would recommend her to others.

Ellie · 16 April 2026

★★★★★ 5/5

Google

Mal has been fantastic supporting us through buying our first home. Mal has dealt with everything leaving us stress free. Could not recommend these more.

Erin · 23 March 2026

★★★★★ 5/5

Google

Nicola was so helpful and made the whole process a lot easier, couldn’t recommend her enough!

Liam · 25 February 2026

★★★★★ 5/5

Google

Nicola is a very kind and knowledgeable Mortgage Advisor. As a first time buyers, with constantly evolving market, Nicola accomplished the impossible. She found a fantastic mortgage deal and she was there for us at every stage of the process. Buying a property with Hello Mortgage, and having Nicola on board, takes the pressure off, making the complete experience easy and straightforward. Thank you, Nicola. This would not have been possible without your help and support. We will definitely use Hello Mortgage again in the future. G & R

R · 8 September 2023

★★★★★ 5/5

Trustpilot

Excellent Company

Nicola is a very kind and knowledgeable Mortgage Advisor. As a first time buyers, with constantly evolving market, Nicola accomplished the impossible. She found a fantastic mortgage deal and she was there for us at every stage of the process. Buying a property with Hello Mortgage, and having Nicola on board, takes the pressure off, making the complete experience easy and straightforward. Thank you, Nicola. This would not have been possible without your help and support. We will definitely use Hello Mortgage again in the future. G & R

R · 25 June 2023

★★★★★ 5/5

Trustpilot

Exceptional service

Nicola was really helpful, prompt to respond and gave easy to understand but comprehensive advice. The process was very quick and straight forward. I would, without hesitation, highly recommend Nicola and Hello Mortgages.

Michael · 22 May 2025

★★★★★ 5/5

Google

Nicola was an absolute dream to work with and I'm so glad I picked Hello Mortgage to support me. I'm a first time buyer, so I was walking into this with no knowledge whatsoever - I couldn't have done it without her. She guided me at every step and I couldn't be more grateful. Super responsive to emails, calls, etc, even when I was just panicking about nothing! They truly understand that buying a house isn't just a financial and practical decision - it's really emotional too, and I felt like I had someone on my team that I could rely on and trust. If ever I wasn't sure about anything, I always checked with Nicola because I knew I could rely on her to tell me the right thing to do! I move into my first home this weekend and I have Nicola and everyone at Hello Mortgage to thank for it! I couldn't have asked for a better service, they truly went above and beyond to support me.

Briony · 8 September 2022

★★★★★ 5/5

Google

Stephen has been friendly, informative, reassuring and approachable throughout the process and I'd highly recommend Hello Mortgages and Stephen in particular.

Paul · 11 September 2025

★★★★★ 5/5

Trustpilot

Remortgage with Hello Mortgage

I recently remortgaged with Hello Mortgage and had a fantastic experience. The team is both knowledgeable and approachable, making the process seamless from start to finish. Nicola, in particular, was excellent, she took the time to really understand my needs and searched the entire market to find the best product for me. She offered clear options based on different scenarios, which helped me make an informed decision. I also used their in-house conveyancing service and was impressed by the technology they use. The process, from ID checks to signing and uploading documents, was straightforward and hassle-free. I wouldn't hesitate to recommend Hello Mortgage to others.

Kerrie · 5 March 2025

★★★★★ 5/5

Google

I am so happy that I have got my own place. I was so nervous and asking a lot of questions at start might be some stupid as well but I would say Daniel was so patience and always there to help us. He is very professional and sincere to his client. He is the best person. Thank you "Hello mortgage" and specially to "Daniel " who helped us in the best way throughout the whole procedure. I would definitely recommend Hello mortgage and will use it in future as well.

Sumia · 8 September 2021

★★★★★ 5/5

Facebook

Highly recommend this company, as a first time buyer I had no clue what I was doing however Nicola Henton was super helpful and explained everything for me. Made it as stress free as possible:) she was so friendly and understanding even when I asked the silly questions, quick responses and always chased things up for me.

Linzi · 23 June 2023

★★★★★ 5/5

Facebook

Amazing service Nicola was amazing and talked me through every detail, nothing was a problem. Highly recommend

Helen · 21 May 2025

★★★★★ 5/5

Google

Stephen has helped us find the right mortgage for us. He has been on hand to answer any questions really quickly and kept us in the loop along the way. We are first time buyers and this whole process has caused minimal stress thanks to the hard work of Stephen. Thank you from the both of us

Katy · 26 July 2025

★★★★★ 5/5

Google

Excellent service!!! I would like to thank Daniel Knott for working on my case, being attentive, answering my questions in a very clear informative way working sometimes on weekends. I felt my case was in professional hands. There were some bumps on the road which were handled well and successfully. I am very pleased with the service received and would highly recommend Dan and Hello Mortgage. Thank you! Layra

Layra · 16 September 2021

★★★★★ 5/5

Google

It's been almost a year since i had Nicola helping me through the process of my first mortgage. It was a lengthy, stressful and convoluted process, dealing with solicitors, banks and estate agents but one that was made that bit easier with the help of Nicola. She was the one constant throughout the process that i felt was actually on my side when it felt like no one else cared enough to help solve the problems i was facing. I don't think i would have a mortgage or a house if it wasn't for Nicola and i couldn't recommend her and hello mortgage enough.

Ross · 8 September 2024

★★★★★ 5/5

Trustpilot

Nicola is amazing

Nicola is amazing. Highly recommend her for making buying a house a breeze.

Helen · 23 May 2025