Hello Mortgage Limited South Tyneside reviews

★★★★★ 5/5

Google

Would highly recommend Hello Mortgage! 1st time buyers and Nicola went out of her way to ensure we were getting the best mortgage! Nicola also went over and beyond for us - even calling us back from home to discuss the mortgage offer with my partner when he came in from work. We will deffo be back when needed!

Amber · 8 September 2022

★★★★★ 5/5

Facebook

Nicola is a very kind and knowledgeable Mortgage Advisor. As a first time buyers, with constantly evolving market, Nicola accomplished the impossible. She found a fantastic mortgage deal and she was there for us at every stage of the process. Buying a property with Hello Mortgage, and having Nicola on board, takes the pressure off, making the complete experience easy and straightforward. Thank you, Nicola. This would not have been possible without your help and support. We will definitely use Hello Mortgage again in the future. G & R

Malgorzata · 25 June 2023

★★★★★ 5/5

Facebook

Would highly recommend Hello Mortgage! 1st time buyers and Nicola went out of her way to ensure we were getting the best mortgage! Nicola also went over and beyond for us - even calling us back from home to discuss the mortgage offer with my partner when he came in from work. We will deffo be back when needed!

Amber · 20 April 2022

★★★★★ 5/5

Google

Nicola helped us buy our home and find the perfect mortgage to suit me and my husband. She was exceptionally helpful and very knowledgeable on all mortgage products. She kept us fully updated and made the process very easy. I would 100% recommend Nicola and the team from Hello Mortgage and will be using their services in the future.

Dani · 13 March 2022

★★★★★ 5/5

Google

We have used hello mortgage particularly Nicola and Keith. Both have offered great advice and always on hand to answer all our questions. We have 3 BTL mortgages provided all at the best price on the market. Will continue to use hello mortgage as our portfolio grows. Already recommended to several friends and family.

Liam · 13 March 2022

★★★★★ 5/5

Facebook

I was a first time buyer and as soon as I spoke to Nicola she explained things absolutely perfectly and didn’t mind all of my questions. Nicola listened to me and knew exactly what I was wanting from my mortgage product and she discussed all of the options available to me. I’m so pleased that I was recommended to use Nicola as she really did go above and beyond to help me. I will definitely be back when it’s time to remortgage!

Rachel · 25 November 2022

★★★★★ 5/5

Trustpilot

I couldn’t recommend Hello Mortgage enough!

I couldn’t recommend Hello Mortgage, or specifically Nicola Henton, enough. Nicola was fabulous from start to finish. No question was a silly one and she was always great at getting back to me in a timely fashion. Nicola, 11 out of 10. You were brilliant and I thank you again for all the hard work you put into, what turned into, a rather long process. I’ll definitely be in touch when my fixed rate expires 😁

Lauren · 19 December 2022

★★★★★ 5/5

Facebook

I couldn’t recommend Hello Mortgage, or specifically Nicola Henton, enough. Nicola was fabulous from start to finish. No question was a silly one and she was always great at getting back to me in a timely fashion. Nicola, 11 out of 10. You were brilliant and I thank you again for all the hard work you put into, what turned into, a rather long process. I’ll definitely be in touch when my fixed rate expires 😁

Lauren · 19 December 2022

★★★★★ 5/5

Trustpilot

11/10

5 stars!!! Highly recommend this company, as a first time buyer I had no clue what I was doing however Nicola Henton was super helpful and explained everything for me. Made it as stress free as possible:)

Linzi · 23 June 2023

★★★★★ 5/5

Google

Nicola is an absolute star!! She made the process of getting a mortgage so easy and hassle free. Always there for me whenever I had any questions and needed any help. Totally recommend Nicola and the team at Hello Mortgage.

Steven · 8 March 2023

★★★★★ 5/5

Google

This was my first time applying for a mortgage and I had great experience with Nicola. Very helpful and she made the whole process very smooth. I would definitely recommend.

Jessica · 21 September 2025

★★★★★ 5/5

Google

We dealt with Nicola, throughout the process she was attentive, clear and timely with her advice and support. Great personal service.

Aimee · 7 March 2024

★★★★★ 5/5

Trustpilot

Fast and efficient, complex mortgage at short notice.

I needed a mortgage for a house purchase at very short notice ( started at the beginning of June and needed to complete by the end of the month for stamp duty deadline). A complex self employed case with a small deposit and needing circa 500k. Daniel was able to identify a suitable lender, and after some back and forth managed to get mortgage offer through just in time to complete on the 30th. Thanks Daniel for keeping calm, making sure you had everything together and completing on time, first time.

Ben · 6 July 2021

★★★★★ 5/5

Google

Very happy indeed with the service hello mortgage provided. Professional yet friendly advisors As first time buyers and quite naive about the whole process, Keith and Nicola were there for us throughout. I would highly recommend to anyone seeking a mortgage

Donna · 13 March 2022

★★★★★ 5/5

Trustpilot

I just really wanted to say what a…

I just really wanted to say what a fantastic team they are at Hello Mortgage. We were first time, self employed buyers, trying to buy a home during a pandemic. And we succeed! Keith and Nicola kept us calm and informed throughout the whole process. Offering sage advice and experience to help us through. Even with random things that didn't concern our mortgage application. It was always nice to phone the office and hear a cheerful voice on the other end of the line when I was stressing out over a problem. They always knew what to say and how to handle a problem. I would definitely recommend this company to anyone who wants a personal touch when getting a mortgage. Thanks to Keith and Nicola 😊 we now have a home 🏡

Beth · 6 October 2020

★★★★★ 5/5

Trustpilot

Amazing!

I am very pleased with the service I received. Keith was excellent. He supported us all the way in this stressful task of getting mortgage and buying house. He is the most professional person with very welcoming demeanour. He was very patient with answering all of my questions and making sure I was happy with all the steps. I cannot recommend them more. We managed to sort everything out so quickly that I still cannot believe. Do not hesitate if you thinking about getting in touch with Hello Mortgage. They are the best.

Roksana · 9 September 2020

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Hello Mortgage

We originally approached a number of mortgage brokers, but decided to go with Hello Mortgage because Keith was very quick to respond (even during a pandemic!) and extremely helpful with all our enquiries (being first time buyers we had a lot). We had spoken to Keith prior to us seriously looking for a house because our situation was slightly unique in that we had only been back in the UK for a few months which meant our UK credit history was non existent. Keith was very positive and was sure he was going to able to find us a lender that could help us out. He kept in touch with us throughout our search and sent us a weekly update on which products lenders were offering or pulling! (due to Covid) Finally found the perfect house! and Keith made everything so easy, once we had put our formal offer in, our case was handed over to Nicola who was equally as efficient and helpful - she kept us updated daily on what she was doing and what she needed from us, and the whole process was completed with a mortgage offer within a week or so. I would thoroughly recommend Hello Mortgage to anyone looking for mortgage advice, the process was extremely easy and everyone we dealt with was professional, efficient and friendly.

Jake · 21 July 2020

★★★★★ 5/5

Google

Excellent team. Efficient and friendly. 💯% recommend. Updated review. Just used Hello Mortgage again for a remortgage this time. Still top service.

Richard · 3 October 2025

★★★★★ 5/5

Google

We would highly recommend Hello Mortgages! Keith & Nicola were friendly, helpful & professional. They were always at hand for any queries we had. They found us a great mortgage deal quickly & took all the stress away.

Lee · 13 March 2022

★★★★★ 5/5

Google

Nicola and Steven dealt with our remortgage. Was so simple and easy, even though I kept changing my mind on what I wanted! A pleasure to deal with and always available for questions

Abbie · 22 May 2025

★★★★★ 5/5

Kerfuffle

Personal Service

Having appointed Hello Mortgage for my own personal need, I cannot recommend Keith and his team any higher. Their knowledge of the product range is second to none, which I would expect being 'whole of market' but was still impressed with the delivery of information and speed of service. I have had bad mortgage progression experiences in the past but not this time, refreshingly clear and simple to process. Top marks!

Tom · 29 October 2021

★★★★★ 5/5

Trustpilot

We love Nicola and Steven!

Nicola and Steven dealt with our remortgage. Was so simple and easy, they were available for all questions I had and were very patient even though I kept changing my mind!

Abbie · 21 May 2025

★★★★★ 5/5

Google

Recommend their service to everyone. Fabulous staff that helps you every single step of the way, you’ve always got their support and time. Being a first time buyer I didn’t realise how intense this process was but with Hello Morgage’s help this was made as painless and smooth as possible. No doubt if I ever have to recommend a service like this to anyone it would always be hello mortgage.

Klaudia · 2 June 2023

★★★★★ 5/5

Trustpilot

Excellent service, thank you very much!

Excellent service!!! I would like to thank Daniel Knott for working on my case, being attentive, answering my questions in a very clear informative way working sometimes on weekends. I felt my case was in professional hands. There were some bumps on the road which were handled well and successfully. I am very pleased with the service received and would highly recommend Dan and Hello Mortgage. Thank you! Layra

Layra · 22 June 2021