Every review we hold for the South Ockendon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleInvaluable support from the start from Hannah from M&P estates. She was on the ball and really listened and made the process much easier, held my hand throughout. Really friendly and approachable, would recommend her especially if you are a first time buyer!
Aysha · 15 March 2025
Agent replied · 6 December 2024
Thank you for sharing your experience and for such lovely feedback about Hannah! We’re so pleased to hear she provided you with invaluable support and made the process easier for you, especially as a first-time buyer. She prides herself on … More
★★★★★ 5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
Gar · 26 September 2025
★★★★★ 5/5
GoogleMASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!
Kirils · 21 August 2024
★★★★★ 5/5
GoogleWe dealt with Charlie in buying our
Property, more than helpful with any questions we had, and also had time for us when we needed it, really professional and great service
Ashley · 16 March 2023
Agent replied
Thank you for your kind review.
★★★★★ 5/5
GoogleGreat communication, knowledge & experience, which was very helpful. Thank you!
Ailean · 24 January 2026
Agent replied · 24 August 2026
Thank you. We really appreciate your feedback and are delighted we could make the process smooth and helpful for you.
★★★★★ 5/5
GoogleGreat service from start to finish, I would highly recommend this branch, Claire in particular. She's very knowledgeable, professional and friendly. 5* team - thanks for everything.
Leanne · 24 August 2025
Agent replied · 24 August 2026
Thank you kindly Leanne, we really appreciate you taking the time to provide us with a 5 star review and your feedback!
★★★★★ 5/5
GoogleA big thank you to all M&P estate agent, especially to Rachel Thomas and Philip for all the support during our selling /buying, as it can be very stressful. They always acted very professional and honest, very knowledgeable and caring for …
Diana · 8 October 2021
Agent replied · 16 June 2024
Thank you for your review. We wish you and your family a Happy Christmas in your new home
★★★★★ 1/5
GoogleYou are only good until you renting from them. Once you moved out you are nobody to them. They don't bother to give the deposit back to you or even give you an answer for your e-mails regarding the deposit. They are breaking their own rules in the rental agreement and you have to go legal if you want to get it back. Avoid them if you want to save troubles for yourself.
Gabor · 7 June 2023
Agent replied
Really sorry to see your review. I would like the opportunity to discuss your issue with you and will contact you to see what the problem is
I
★★★★★ 1/5
TrustpilotUnprofessional and dishonest....
Unprofessional and dishonest....
Unfortunately, we went through a real nightmare with the agent Will! We were interested in buying the property but Will was very much interested in selling the property to the other buyer. It made us wonder if he was in some ways associated with the other buyer...
He was very dishonest and unprofessional, always on the other line and not answering our phone calls. He even said to the seller that we don't look like potential buyers, we wonder what made him think that?! Luckily, we have bought the house and are now very happy with our purchase. However, Will hasn't done anything to make a buying process a lot more clearer, easier and pleasant. More interestingly, we agreed to meet him at the agency to provide our documents and sign the paperwork, unfortunately, he wasn't there to meet and greet us in person. How rude! Instead, we have been assisted by a lovely lady Jan Barnes.
It's been a very complicated and stressful experience for us and we hope this won't happen to any of their other clients!
P.s I personally would like to say a big thank you to Paul Tobias - Gibbins whom I've spoken to over the phone several times. Paul was extremely professional in handling the situation and explaining the issues we were having with Will. I think he is the one who deserves a 5* review!
Gintare · 26 March 2019
★★★★★ 5/5
GoogleI would highly recommend M&P estate agents if you are selling your property in South Ockendon, they are very good, always responsive and professional.
Rachel at M&P has been exceptional, she has advised, guided, kept us informed …
Janet · 8 October 2021
Agent replied
Thank you for your review and feedback. We wish you good luck with your new home .
★★★★★ 5/5
GoogleA careful and considered approach from Sarahbat Oulsnams that facilitated a more for my mum at a very difficult time. Highly recommended.
David · 24 August 2025
Agent replied · 24 August 2026
Thank you for your kind words. We’re glad Sarah could provide the support needed during such a challenging time.
★★★★★ 5/5
GoogleHad a pleasant experience with M&P Estates (Paul and Victoria). Both are professional and very helpful.
Answered all our queries and doubts with complete patience.
Vikrant · 16 March 2023
Agent replied
Thank you for taking the time out of your day to review our services.
★★★★★ 5/5
GoogleExcellent service and very friendly and professional staff
Thanks for your help.
Lee · 24 November 2025
Agent replied · 24 August 2026
Thanks Lee, it was our pleasure & thank you kindly for taking the time to write us a great review, we wish you all the best for the future!
★★★★★ 5/5
GoogleSo far the work done has been fantastic, Victoria has been great and so helpful
Rachel · 19 November 2023
Agent replied · 20 November 2023
Thank you for your positive feedback, Rachel. We are delighted that you have been pleased with the service you have received so far. We are committed to providing the best service we can and are glad that Victoria has been able to help you.
★★★★★ 5/5
GoogleThe team worked hard to push the transaction along as both sets of solicitors seemed uninterested in completing the sale.
David · 24 August 2025
Agent replied · 24 August 2026
Thanks David and all the best
★★★★★ 5/5
GoogleM & P Estates Ltd agents and specially Hannah Tobias-Gibbins was very professional and proficient. She has a thorough knowledge of her job, communicates effectively and is a pleasure to work with.
Marijus · 21 March 2022
Agent replied
Thank you for taking the time to give me a review. It is really appreciated
★★★★★ 5/5
GooglePaul is a really genuine person who offers impartial advice on property. From the beginning to the end I have been always kept informed about the house buying process. Paul and Rachel have gone extra mile showing me the property twice and …
Zahir · 8 October 2018
Agent replied
Thank you for your kind review it is very much appreciate and the Team at M&P wish you all the best in your new home
★★★★★ 5/5
GoogleThis is without doubt the number one estate agent in this area.
Rachel and her team are absolutely phenomenal and managed to sell our house …
Sajeevan · 8 October 2022
Agent replied
Hi Sajeevan, thank you for your lovely review and feedback. We are so glad to know that you are happy with our service and we are happy to help you in selling your house. It was a pleasure working with you and we are looking forward to doing business with you again.
★★★★★ 5/5
TrustpilotPaul is a really genuine person who…
Paul is a really genuine person who offers impartial advice on property. From the beginning to the end I have been always kept informed about the house buying process. Paul and Rachel have gone extra mile showing me the property twice and providing me all the information I wanted to know about the property. I do highly recommend them if you are planning to purchase a house. They are honest, fair and transparent with buyers.
Zahirul · 19 June 2018
★★★★★ 5/5
GoogleHannah, Elliot and the whole team at MP Estate agents are absolutely excellent!! They went above and beyond helping me move and buy my first home! Anything I needed was dealt with quickly & effectively, I honestly could not have asked for …
K · 8 October 2024
Agent replied · 17 April 2024
Hi Kelly. many thanks for taking the time to leave the team a review. We look forward to seeing how you transform your new home
★★★★★ 5/5
GoogleM&P estate is a fantastic estate agent whether you are renting, buying or selling. I was renting with M&P estate for almost 3 years with no issues and repairs were done when needed. However, the landlord decided to sell the property with …
Grace · 8 October 2024
Agent replied · 27 June 2024
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with M&P Estates. It's wonderful to know that our team, especially Hannah, Troy, and Elliott, were able to support you throughout your journey … More
★★★★★ 5/5
TrustpilotValuation on property at Stifford Road
Paul came to my property at very short notice and was able to carryout a thorough examination of the property in order to get it ready for renting on the open market.
A good honest estate agent that does exactly what it says on the tin, 10 out of 10.
Tracey · 5 June 2023
★★★★★ 5/5
GoogleM & P service is very great and professional. Rachel and Philip are polite and quickly deal with everything about house.I strong recommend here.👍 …
Amy · 8 October 2022
Agent replied · 2 June 2024
Thank you for your kind review. It's been our pleasure to help you move into your new home :)
★★★★★ 5/5
GoogleWe had a little bit of a difference in the beginning with the company, but since then we cannot fault the team from the sales team, management and right through to after sales. All very professional and worked with us to successfully sell our house so we could move on. Well done to all.
Margaret · 16 March 2024
Agent replied · 30 September 2023
Hi Margaret, lovely to work with both you and Paul. Thask you for sharing the pictures of your new home - looks fabulous
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
