Every review we hold for the South Ockendon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a fantastic experience with M&P Estates throughout our property search. We had several viewings with Paul, who was incredibly warm, helpful and genuinely took the time to understand what we were looking for. His advice and guidance really stood out and made us feel that he was focused on finding the right property for us, not just making a sale. We also had viewings with Harrison, who was very professional, helpful and always punctual. Communication with the whole team has been excellent. We would highly recommend M&P Estates!
Catalina · 1 October 2026
Agent replied · 2 October 2026
Dear Catalina, Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with Paul and Harrison. Our team is dedicated to providing personalised service, and it's heartening to know that their efforts made a positive impact on your property search. Your recommendation means a lot to us
★★★★★ 5/5
GoogleMy experience with Hannah was God sent. From the moment we had a viewing with Hannah, she worked relentlessly to ensure that we got the house we wanted. She was understanding, compassionate, attentive and went the extra mile so that we were satisfied. I truly pray that the Lord continue to keep her and bless her greatly for the kindness she showed us. I strongly recommend MP Estates if you're looking to buy a house with ease. God bless you Hannah and thank you once again!😁❤️
Oluchristy · 26 August 2026
Agent replied · 27 August 2026
Thank you so much, Oluchristy, for your incredibly kind and heartfelt review. It was an absolute pleasure helping you, and I am genuinely delighted that you secured the home you wanted.
Your lovely words and prayers mean more to me than you know. I wish you every happiness in your new home and hope you create many wonderful memories there.
Thank you once again for choosing M&P Estates and for recommending us.
Warmest wishes,
Hannah ❤️
★★★★★ 5/5
GoogleI wish I could leave 10 stars!
Paul's professionalism, support, and responsiveness throughout the process of buying our new home have been absolutely outstanding. He made what can often be a stressful experience feel smooth and straightforward, always keeping us informed and being available whenever we had questions.
Without a doubt, this is the best estate agency in the area. I would highly recommend them to anyone looking to buy or sell a property. Thank you, Paul, for your exceptional service!
Giulia · 16 August 2026
Agent replied · 24 July 2026
Wow... thank you so much for such an incredible review! 🌟
Reading comments like yours genuinely means the world to us. Buying a home is one of life's biggest milestones, and we're so pleased that we could make the experience feel smooth, straightforward and, most importantly, well supported from start to finish.
Thank you for your kind words about Paul. Keeping our clients informed, being available when they need us, and guiding them through every stage of the journey are all at the heart of what we do at M&P Estates.
Your recommendation is the highest compliment we could receive, and we're truly grateful that you chose us to help you find your new home.
From everyone at M&P Estates, thank you once again for your trust and support. We wish you every happiness in your new home and hope you create many wonderful memories there. Congratulations! 🏡💙
★★★★★ 5/5
GoogleWe had a fantastic experience with M&P. They are extremely professional, knowledgeable and genuinely know how to sell a property. From the start, they were proactive, courteous and always on top of everything.
After struggling to get offers with our previous estate agent, M&P managed to generate multiple offers for us, which really demonstrated the difference their experience and approach made.
A special thanks to Hannah, who was incredibly proactive, helpful and supportive throughout the whole process. We would highly recommend them to anyone looking for a professional and effective estate agent.
Shashank · 16 August 2026
Agent replied · 27 August 2026
Thank you so much, Shashank, for taking the time to leave such a wonderful review.
We are delighted that our approach delivered the results you needed, particularly after your experience with your previous estate agent. Generating multiple offers and helping you move forward successfully is exactly what we aim to achieve for every client.
It was a genuine pleasure supporting you throughout the process, and your kind words and recommendation mean a great deal to me and the entire M&P Estates team.
Warmest wishes,
Hannah and the M&P Estates Team
★★★★★ 5/5
GoogleOulsnam (Angela) at their Droitwich branch helped us (the family) to sell our family home. The family moved to Droitwich from London in 1965 to the property now sold. We all have had lots of memories that we cherish. Many of those memories involve times and occasions in the home. Both of the property owners (our parents) are now no longer with us. The 3 children have all grown up, had their own family's and moved on, but all within maybe 15 miles of Droitwich. With so many memories for all of us, the property sale required an estate agency with an understanding of the needs for the family. Angela was all of that and so much more. She is a very professional and highly competent property conveyancer who I would have no problem recommending to anyone. The sale ran alongside a probate process, meaning there were many 'extra' issues, and hurdles to overcome. Angela (and the team at Oulsnams) didn't miss a step. Everything was achieved and completed with the utmost care and attention to detail. Thanks to Oulsnams it was a seamless process that could quite easily have not been. So from our family to everyone at Oulsnam's, a huge thankyou to you all.
Robert · 27 July 2026
Agent replied · 24 August 2026
Thank you for sharing such a heartfelt review. We’re honoured that Angela and the Droitwich team could support your family through what was clearly a very meaningful sale. We’re so pleased that their care, understanding and attention to detail helped make the process as smooth as possible, especially alongside the probate process. We’ll be sure to pass on your wonderful feedback to Angela and the team.
★★★★★ 5/5
GoogleI can’t recommend this estate agent highly enough. From the very first conversation through to completion, the entire team was professional, responsive, and genuinely committed to making the process as smooth and stress-free as possible. Their knowledge of the local market was outstanding, and they went above and beyond to ensure everything stayed on track. What really stood out was their personal approach and dedication to customer service. They made us feel valued every step of the way and handled any challenges efficiently and professionally.
Once again a massive thankyou to Sarah and the team
Dan · 24 July 2026
Agent replied · 24 August 2026
Thank you for your fantastic review. We’re delighted to hear that Sarah and the team provided such a professional and supportive service throughout your journey.
It’s wonderful to know that their local knowledge, communication and personal approach helped make the process as smooth and stress-free as possible. We’ll be sure to share your kind words with Sarah and the team.
Thank you for your recommendation, and we wish you all the best for the future.
★★★★★ 5/5
GoogleStaff are amazing and incredibly helpful, very understanding, patient and kind, especially Sarah! She helped us an untold amount when it came to referencing and getting us into a property after being made homeless due to our previous landlord selling up. Highly recommend using the assistance of the staff at the Ockendon branch!
Edit to add - we had to move AGAIN after three and a half years due to the landlord needing his property back, and we we went through M&P Estates again. This time our agent, Hannah, has been nothing short of amazing! From viewing the property, all the way through to moving in, Hannah has helped every step of the way, every enquiry has been answered promptly, and her kind, friendly, approachable nature has made this as stress free as possible. I cannot thank her enough for everything she has done for us, eternally grateful for her help securing our new home.
Lauz · 30 May 2026
Agent replied
Thank you so much for your incredibly kind review and for trusting M&P Estates once again during such an important move in your lives.
We truly understand how stressful moving home can be, especially during unexpected circumstances, so it means a great deal to hear that both Sarah and Hannah were able to support you throughout the process and help make everything feel smoother and less overwhelming.
At M&P Estates, we always aim to provide a personal, supportive, and professional service, and your comments perfectly reflect the level of care we strive to give every client. Hannah will be absolutely delighted to read your feedback.
From all of us at the South Ockendon office, thank you again for your continued support and recommendation. We wish you many happy years in your new home.
★★★★★ 5/5
GoogleRecently completed on the sale of a flat in Droitwich. Despite the occasional challenge the process was pretty seemless, thanks in no small part to the efforts of Sarah and the rest of the staff at Oulsmans. Communication was great and nothing was too much trouble. House selling is always a stressful experience and it was reassuring to know that we had professional estate agents on hand throughout the process.
Karl · 27 July 2026
Agent replied · 24 August 2026
Thank you for your kind review. We’re delighted to hear that Sarah and the Droitwich team helped make the process as smooth as possible, keeping you informed and supporting you through the challenges along the way. We really appreciate your feedback and wish you all the best.
★★★★★ 5/5
GoogleWe used M&P as our estate agent and it was the best decision we ever made. Hannah who works there is amazing. She is helpful. Was Always at the end of the phone or message to guide us and help us through everything. Nothing was to much for Hannah. Even after everything was completed she still checks in and helps with enquiries. I will always use M&P and especially Hannah in the future when it’s time to buy our forever home. And I will recommend Hannah to friends and family as well because you will be in the best hands possible using M&P and especially Hannah.
Chris · 30 April 2026
Agent replied · 10 April 2026
Thank you so much for such a fantastic review, this really means a lot to all of us.
I’m absolutely delighted to hear how positive your experience has been and that choosing M&P Estates proved to be the right decision for you. Hannah will be over the moon reading this. She genuinely cares about her clients, and it’s clear from your words just how much effort she’s put into supporting you every step of the way, even after everything has been completed.
That ongoing support is something we pride ourselves on, so it’s great to see it recognised.
We truly appreciate your recommendation to friends and family, it’s the highest compliment we can receive. When the time comes to find your forever home, we’ll be here ready to help you every step of the way again.
Wishing you all the very best, and thank you once again for your trust in us.
★★★★★ 5/5
GoogleHannah at M&P has been absolutely amazing through the process of our move.
She is always professional and helpful beyond belief, nothing was any trouble for her. She was always there at the end of the phone if we needed something. If there was a problem she had a solution for it.
Thank you Hannah for all your support and making our move go as smoothly as possible.
We will always use M&P for future moves and would highly recommend Hannah and the rest of the team at M&P.
Louise · 30 April 2026
Agent replied · 10 April 2026
Thank you so much for your incredibly kind words, this really does mean a lot to us.
I’m delighted to hear how well Hannah supported you throughout your move. Providing a professional, responsive, and solution-focused service is exactly what we aim for, and it’s fantastic to see that reflected in your experience.
I know Hannah will be especially pleased to hear how much her support made a difference.
Moving home can often be stressful, so it’s great to know we were able to help make the process as smooth as possible for you.
We truly appreciate your recommendation and your trust in M&P Estates.
We look forward to helping you again whenever you need us.
Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleWe had a great experience both selling our house and purchasing our new home via Oulsnam (especially when interacting with both Sarah and Claire). They were very attentive, professional, knowledgeable, responsive to emails and good at communicating with solicitors/mortgage advisers, buyers and vendors as needed. They managed to sell our house very quickly, as well as a second time when it initially fell through; and also making us aware of houses which might be suitable for purchase which were about to come on to market. Would definitely recommend!
Alice · 24 March 2026
Agent replied · 24 August 2026
Thank you for your lovely feedback. We are really pleased to hear you had a great experience both selling and buying with us, and that Sarah and Claire were so helpful throughout the process.
It’s great to know we could support you with a quick sale and in finding your new home. We really appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleSuch a fantastic agency. My husband and I, have been renting from this agency for 8 years and are now in the process of buying a property with them.
Paul and the team are so efficient, supportive and honest I couldn’t recommend them enough!
They have the interests of their clients at heart which is evident to see in the way they work.
Sarah · 16 July 2026
Agent replied · 24 June 2026
Thank you so much for your wonderful review, Sarah.
It has been an absolute pleasure to support you and your husband over the past eight years. Building long-term relationships with our clients is something we truly value, so it means a great deal to hear such kind words.
We're delighted that you've trusted us not only with your tenancy but also with your property purchase. Thank you for recognising the efforts of our team. We always strive to be honest, supportive, and proactive, while keeping our clients' best interests at the heart of everything we do.
We appreciate your continued trust and look forward to helping you through the next exciting chapter of your property journey.
Best Wishes
Paul & The Team at M&P Estates
★★★★★ 1/5
GoogleExtremely disappointed with this agency. Having a tenant with no issues throughout the years of residing in their rented property, despite the ongoing issues experienced, they were never really resolved to satisfaction. Every aspect involving an issue e.g boiler,heating, hot water, mice coming in, being told as tenants that we were responsible for the cost of pest control. No real urgency from them, despite informing them there is a young child at the property. Rent was always paid in advance, never a default. M&P and the appalling landlord are more than happy to continue to raise the rent each year, despite no modernisation or upkeep to the property! Who in their right mind installs a boiler in a loft space... the debacle continued without any compassion, sympathy or understanding for a young lady and her infant child. Avoid this place, like the plague..enter at your own risk!!! Despicable and totally unjust only interested in collecting rent from vulnerable tenants!!
Beware your deposit IS NOT guaranteed to be returned, rather retained by, questionable and unjustified claims!!
Shelly · 28 February 2026
Agent replied · 12 February 2026
We’re sorry to read that you feel this way and that your experience has left you disappointed. We always aim to support both our tenants and landlords fairly and in line with housing legislation.
In this case, the landlord made the decision to regain possession of the property in order to sell, which is a legal right. We understand this can be upsetting, particularly when families are involved, and we did communicate this decision as sensitively as possible. An alternative property was also offered to try and assist.
Regarding maintenance, we can only authorise repairs with the landlord’s consent, as they are responsible for funding works. Where issues such as the boiler or heating were reported, these were passed to the landlord and contractors in line with procedure. Pest control responsibility can depend on the cause of the issue, which is assessed on a case-by-case basis.
Rent levels are set by the landlord, not the agent, and increases are carried out in accordance with the tenancy agreement and current regulations.
In relation to the deposit, M&P Estates does not hold or decide on deposit money. Deposits are protected in a government-approved scheme, and any proposed deductions are independently adjudicated by The DPS if there is a dispute. This ensures a fair and neutral process for both parties.
We genuinely wish you and your family well moving forward.
★★★★★ 5/5
GoogleSpecial thanks to Dawn for the helpful tips and advise when we did a viewing with her this weekend. Such a lovely lady who clearly is in the right job and enjoys what she does.
Would also like to thank Sarah who we spoke to on Saturday in the office when it came to making an offer on a property!
Samantha · 24 June 2026
Agent replied · 24 August 2026
Thank you for your lovely review. We're delighted to hear that Dawn and Sarah provided such helpful support during your property search. Your kind comments will mean a lot to them both. We appreciate you taking the time to share your experience and wish you all the best with your property journey. 🏡 …
★★★★★ 5/5
GoogleWe had a great experience with Oulsnam Estate Agents in Droitwich. Sarah Hetherington was our estate agent and she could not have been more helpful. She understood our reason for selling and offered fantastic support throughout the process. She was very kind, extremely professional and determined to see the sale through to completion. I would not hesitate to recommend Sarah and Oulsnam Estate Agents if you are looking to sell your house.
Richard · 24 March 2026
Agent replied · 24 August 2026
Thank you for sharing your experience. We’re delighted that Sarah was able to provide such helpful and professional support throughout your sale. We really appreciate your recommendations.
★★★★★ 5/5
GoogleWe viewed a property and we fell in love with it. After putting an offer down Paul was incredibly supportive throughout the process and helped us getting the offer accepted. We are looking forward to complete the sales process with them and hopefully rent our flat out with them too. Professional and incredibly polite.
Claudio · 22 July 2026
Agent replied · 24 July 2026
Thank you so much for your kind words, they really have made our day! 😊
It was an absolute pleasure helping you secure a property that you genuinely fell in love with. Knowing we could support you through the offer process and help get your offer accepted is exactly why we do what we do.
We're looking forward to guiding you all the way through to completion and, when the time is right, we'd be delighted to help you let your flat too. Thank you for putting your trust in us.
From everyone at M&P Estates, congratulations once again on your new home. We can't wait to help you with the next chapter of your journey! 🏡💙
★★★★★ 5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Karen · 26 March 2026
Agent replied · 26 August 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
★★★★★ 5/5
GoogleFrom the very beginning, Hanna has been absolutely amazing. She was always willing to help, quick to get the information we needed, and consistently responsive. Her problem‑solving skills and dedication made the whole process smooth and stress‑free.
Hanna kept us updated at every stage, and even took the time to show us around the property twice, knowing how interested I was. She was professional yet personable, and her thoughtful gesture of sending a lovely pack with chocolates was the perfect finishing touch.
A truly lovely lady who goes above and beyond for her clients. Thank you so much, Hanna, and thanks also to Paul for his support throughout.
Khaled · 9 December 2025
Agent replied · 19 November 2025
Dear Khaled, Thank you for your wonderful review! We are thrilled to hear that Hannah provided such exceptional service and made your experience smooth and enjoyable. Your kind words about her professionalism and thoughtfulness truly reflect her dedication to our clients. We appreciate your recognition of both Hannah's and Paul’s efforts. If you need further assistance in the future, please don’t hesitate to reach out
★★★★★ 5/5
GoogleMy partner and I have just purchased our first home through Oulsnam (Droitwich) and I have been very appreciative and thankful of the service they provided. In particular, Claire and Sarah, they have been more than helpful during the last few months. Nothing was too much to ask, they would always help in whatever way they could. Claire would always contact me if there was any update or to offer assistance, this made the whole process a lot easier for us as first-time buyers. Thank you all for making the purchase of our first home as easy and as stress-free as it could of been😊x
Mia · 24 October 2025
Agent replied · 24 August 2026
Thank you so much for your wonderful feedback. We’re thrilled that Claire, Sarah, and the team could make your first home purchase smooth and stress-free. Congratulations on your new home, we wish you many happy memories there! 😊🏡 …
★★★★★ 5/5
GoogleMany thanks to Paul and his team at M&P South Ockendon office for helping us advertise our parents property for sale.
Paul is extremely professional, easy to talk to and get along with. Nothing was too much trouble.
Even though we found a buyer ourselves in the end, we used their expertise in negotiating and finalising the sale. We all hit a lot of brick walls throughout the transaction but we all persevered together and the sale all went through in the end.
I would not hesitate to recommend M&P Estate Agents in South Ockendon.
Messages were always passed on through the office and whoever I spoke with was always of a friendly nature and had a professional manner. Paul would always call back as soon as he was available, ready and willing to listen, help, and advise.
Thank you again to you all.
G · 9 October 2025
Agent replied · 29 April 2024
Thank you so much for your kind words and for taking the time to share your experience with MP Estates South Ockendon. It was our pleasure to assist you with the sale of your parents' property. Paul and the team work hard to ensure the process is as smooth and stress-free as possible, so it’s wonderful to hear that you found our service professional and approachable.
★★★★★ 5/5
GoogleI recently completed the purchase of a property with the incredible support of Hannah at M&P Estates (South Ockendon branch), and I honestly cannot thank her enough for everything she did throughout the process.
From the very first viewing to the moment I received the keys, Hannah was with me every step of the way, professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. Her communication was outstanding, and she always kept me in the loop.
I wanted a fast-conveyancing process and Hannah was really instrumental in pushing the process forward by calling and pushing solicitors when needed.
Thanks to her, we completed in time. If you're looking to buy in the South Ockendon area, we wholeheartedly recommend M&P Estates and their absolute star Hannah !
Martha · 9 October 2025
Agent replied · 4 July 2025
Hi Martha, Thank you for your glowing review! We're thrilled Hannah provided you with an exceptional property purchasing experience. Her dedication is a true reflection of M&P Estates' commitment to service excellence. We appreciate your recommendation and look forward to assisting others in the South Ockendon area. Welcome to your new home! Best wishes, The Team at M&P Estates
★★★★★ 5/5
GoogleThank you to all the team at M&P. On the viewings, Victoria with her support in the photos and viewings. She provided feedback each time and followed our viewing ‘rules’ to viewers. On the sales process, Hannah was great in keeping us informed throughout, chasing solicitors and giving us advice throughout. Overall, everyone in M&P was friendly, quick to act and able to help out if Hannah was off, there was no need for us to go through millions of questions etc, they were all in the know which shows great communication in the team. We have sold a few times over the years and M&P had exceeded our expectations. Very happy we went with M&P, thank you guys.
G · 9 October 2025
Agent replied · 11 October 2025
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear that your experience with M&P Estates exceeded your expectations.
Victoria and Hannah will be so pleased to know that their efforts made such a positive difference, and it’s wonderful to hear that the whole team’s communication and support shone through. We pride ourselves on making the process as smooth as possible for our clients, and your kind words are a real testament to the team’s hard work.
On behalf of everyone at M&P, thank you again for trusting us with your sale, we wish you all the very best in your next chapter!
★★★★★ 5/5
GoogleWe recently bought our first home through M&P and had the absolute pleasure of working with Hannah. From start to finish, she was incredibly proactive and always one step ahead.
As first-time buyers, we were often overwhelmed by the process, but Hannah made everything so much easier with her kindness, patience, and understanding. She communicated with us at every stage, always following up and making sure we knew exactly where we stood. Thanks to her, we never felt left in the dark, she gave us real peace of mind throughout.
Honestly, without Hannah’s support it would have been a very difficult and stressful experience. Instead, she guided us through with professionalism and genuine care. We can’t thank her enough and would highly recommend Hannah and the team at M&P to anyone looking to buy or sell a home!
Reshma · 9 October 2025
Agent replied · 14 September 2025
Thank you so much for your lovely review. It truly means a lot to me to know that I was able to help make your first home purchase a smoother and more positive experience. Buying your first property can feel overwhelming at times, so I’m really pleased that my support gave you peace of mind and helped you feel confident along the way.
It was an absolute pleasure working with you both, and I’m so excited for you as you start this new chapter in your new home. Wishing you every happiness for the future, and please don’t hesitate to reach out if I can ever help again. And of course, if any of your friends or family are thinking about moving, I’d love to help guide them, too.
Kind regards,
Hannah M&P Estates
★★★★★ 5/5
GoogleAngela appraised the property with passion and enthusiasm, not experienced by other agents.
They treated the property with respect, and with interest for selling the house. Good communication and excellent in negotiation. Sarah was superb and friendly in her approach.
I would not hesitate in recommending their services.
Mary · 24 June 2026
Agent replied · 24 August 2026
Thank you for your wonderful review. We're delighted to hear that Angela and Sarah provided such a positive experience throughout the sale of your property.
Their passion, communication and commitment to achieving the best outcome for our clients are qualities we truly value, and we’ll be sure to pass on your kind words to them both.
Thank you for your recommendation, and we wish you all the very best for the future.
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