M & P Estates South Ockendon reviews

Thank you so much for your kind words. We’re thrilled that Claire, Angela, and Sarah could make your sale smooth and stress-free. Your recommendation means a lot to us.

We're humbled by your glowing review! Hannah and the M&P Estates team are thrilled to hear about your positive experience. Delivering exceptional service is our top priority, and your satisfaction is a true testament to our commitment. Thank you for choosing us and for your high recommendation. We're here for you anytime! Warm regards, The M&P Estates Team

Thank you very much for your kind words, we really appreciate you taking the time to share your experience. I’m so pleased to hear that you felt supported throughout the process. As we both know, there can be a few ups and downs along the way, so it’s great to hear that Hannah was able to guide you through it all and keep things moving in the right direction. I’ll be sure to pass your comments on to her and the rest of the team, they’ll be delighted. Thank you again for trusting us, and if there’s ever anything we can help with in the future, please don’t hesitate to get in touch.

So pleased your first house sale went well, glad we could help. Thank you for leaving us a lovely review.

Thank you. We’re delighted you had such a great experience with Sarah and the team, your recommendation means a lot to us, and we’d be happy to help you again in the future! 🙌 …

Thank you, Arafath, for taking the time to leave such a thoughtful review. We are delighted to hear that Hannah was able to support you throughout your move and make the process smooth, straightforward, and stress-free. Moving home can be a significant milestone, and our aim is always to guide our clients through every step with clear communication, professional advice, and genuine care. Hannah takes great pride in ensuring that every detail is handled properly, from tenancy paperwork and deposit protection through to coordinating move-in arrangements, so it is wonderful to see her efforts recognised. At MP Estates, we believe that great service is about more than simply completing a transaction. It is about supporting people, providing reassurance when needed, and making what can sometimes feel like a complicated process as simple as possible. Thank you once again for your recommendation and for trusting us to help you secure your new home. We wish you every happiness in your new flat and look forward to assisting you again in the future should you ever need us. Warm regards, Hannah & The MP Estates Team

Thank you so much for sharing your experience! 😊 We’re very happy to hear Sarah was so supportive and that our team could help make your sale run smoothly. …

Thank you for your review. We’re pleased to hear Sarah provided helpful support and kept you updated throughout the process. We’ll be sure to pass on your kind words.

Thank you for your review. We are sorry that you feel disappointed with your experience; however, it is important that the situation is accurately reflected. At the point your application was being considered, you initially indicated that you were able to move in during April. During the viewing, this changed to a later date. When you were provisionally offered the property, you also confirmed that you needed to negotiate terms with your current landlord before being able to proceed. We immediately relayed this to our landlord. Due to the level of demand for the property and their requirement for a tenant within a specific timeframe, they made the decision to proceed with another applicant who was able to meet those requirements, subject to referencing. As you were still negotiating, no terms of business were issued to you for signature and no holding deposit was taken. We must also clarify that no tenancy is secured until all terms are agreed in writing, contracts are completed, and a holding deposit has been received. For this reason, applicants are always advised not to take steps such as ending an existing tenancy until formal written confirmation has been issued. We appreciate that this outcome is frustrating. However, our role is to act in the best interests of our landlord while treating all applicants fairly and in line with UK regulations. We would also respectfully address your wider comment. As a business, we have supported many individuals and families from a wide range of backgrounds, including Ukrainian families, in successfully securing homes locally. We take pride in operating professionally, fairly, and transparently at all times. We did also offer you an alternative property nearby, and we have yet to hear back from you regarding this. Should you wish to proceed with a viewing, please do not hesitate to contact us and we will be happy to assist. We wish you all the best with your search.

Thank you for your review. We are sorry that you feel disappointed with your experience; however, it is important that the situation is accurately reflected. At the point your application was being considered, you initially indicated that you were able to move in during April. During the viewing, this changed to a later date. When you were provisionally offered the property, you also confirmed that you needed to negotiate terms with your current landlord before being able to proceed. We immediately relayed this to our landlord. Due to the level of demand for the property and their requirement for a tenant within a specific timeframe, they made the decision to proceed with another applicant who was able to meet those requirements, subject to referencing.As you were still negotiating, no terms of business were issued to you for signature and no holding deposit was taken. We must also clarify that no tenancy is secured until all terms are agreed in writing, contracts are completed, and a holding deposit has been received. For this reason, applicants are always advised not to take steps such as ending an existing tenancy until formal written confirmation has been issued. We appreciate that this outcome is frustrating. However, our role is to act in the best interests of our landlord while treating all applicants fairly and in line with UK regulations. We would also respectfully address your wider comment. As a business, we have supported many individuals and families from a wide range of backgrounds, including Ukrainian families, in successfully securing homes locally. We take pride in operating professionally, fairly, and transparently at all times. We did also offer you an alternative property nearby, and we have yet to hear back from you regarding this. Should you wish to proceed with a viewing, please do not hesitate to contact us and we will be happy to assist. We wish you all the best with your search.

Thank you for your lovely feedback. We’re so glad Sarah made your home-buying journey a smooth and positive experience. She’ll be delighted to know her support and communication meant so much. Wishing you all the best in your new home.

Thank you kindly for taking the time to write a great review, your feedback is greatfully appreciated & we wish you all future hapiness in your new home!

Thank you for your lovely feedback. We’re so pleased to hear you have been happy with the service provided by our team, and especially with the support from Sarah. She will be delighted to know her help and patience made such a positive difference throughout the process. Thank you again for taking the time to share your experience.

Thanks so much for your feedback. We’re delighted Angela and Sarah could make the process smooth and enjoyable. Your recommendation means a lot to the team.

Thanks Melissa, we appreciate you taking the time to write us a 5 star review and are so pleased you were happy with everything and you and your family can enjoy your lovely new home, all the best for the future!

Thank you so much. Angela, Sarah, and the whole team are delighted to have made the process smooth and supportive for you.

Thank you for your kind words. We're delighted that Angela and the Droitwich team provided such supportive and professional service. Wishing you all the best for the future

Thank you for your lovely review. We’re so pleased to hear that Sarah and the team kept you updated and supported you throughout your purchase. We really appreciate your kind words.

Thank you so much for taking the time to leave such a thoughtful and detailed review. On behalf of Hannah, Victoria, Troy, and myself, as well as the entire team at M&P Estates, we’re absolutely thrilled to hear about your positive experience with us. It was truly our pleasure to assist you, and we’re glad that we could meet your needs, particularly given the urgency of your situation. We always strive to go the extra mile for our clients, so it’s incredibly rewarding to know that you felt supported throughout the process. Your kind words about our professionalism, attention to detail, and commitment to putting you first mean the world to us. We’re especially happy to hear that we exceeded your expectations and were able to deliver on the promises made. The entire team worked hard to ensure your sale and purchase went smoothly, and we're grateful for the trust you placed in us during this important time. Thank you once again for choosing M&P Estates, and for your heartfelt recommendation. We wish you all the best in your new home and look forward to working with you again in the future if the opportunity arises! Warm regards, Paul & the M&P Estates Team

Thank you. We’re thrilled you had such a great experience with Trina and Sarah, helping you every step of the way is what we love to do! 🙌 …

Good afternoon, Thank you so much for your kind review. We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly. It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments. Thanks again for your thoughtful words. Warm regards Balgores - Brentwood

Thank you for leaving your comments and I leave the same response as Shelly Smith as it relates to the same property. We’re sorry to read that you feel this way and that your experience has left you disappointed. We always aim to support both our tenants and landlords fairly and in line with housing legislation. In this case, the landlord made the decision to regain possession of the property in order to sell, which is a legal right. We understand this can be upsetting, particularly when families are involved, and we did communicate this decision as sensitively as possible. An alternative property was also offered to try and assist. Regarding maintenance, we can only authorise repairs with the landlord’s consent, as they are responsible for funding works. Where issues such as the boiler or heating were reported, these were passed to the landlord and contractors in line with procedure. Pest control responsibility can depend on the cause of the issue, which is assessed on a case-by-case basis. Rent levels are set by the landlord, not the agent, and increases are carried out in accordance with the tenancy agreement and current regulations. In relation to the deposit, M&P Estates does not hold or decide on deposit money. Deposits are protected in a government-approved scheme, and any proposed deductions are independently adjudicated by The DPS if there is a dispute. This ensures a fair and neutral process for both parties. We genuinely wish you and your family well moving forward.

Thank you for the five star review. You are a pleasure to work with.

Thank you for your kind review. We are delighted to hear that Trina and the team were helpful and supportive throughout your purchase. It was a pleasure to work with you, and we hope you are very happy in your new home.