Trusted Agent profile · South Kesteven
★★★★★
226 reviews across 2 platforms
23 Watergate, Grantham, NG31 6NS, South Kesteven, NG31 6NS
Pygott & Crone's office in South Kesteven, at 23 Watergate, is rated 4.0 out of 5 across 226 reviews on two platforms, including 124 Google reviews rated 4.8.
Every review we hold for the South Kesteven office, from every platform, shown as written. First names only.
5/5
TrustpilotWe bought our first property
We bought our first property through Pygott&crone and had a very good experience. Communication was good, the agent was professional, and everything went smoothly. When there were some delays with our solicitor, they helped by contacting them and our rental agency for updates. They were helpful and involved throughout the process. We are happy with the service and would recommend them.
5/5
TrustpilotCan’t thank Joe, Davis and the rest of the team enough!
Can’t thank Joe, Davis and the rest of the team enough! Joe was so helpful throughout the sale of our home and the team got us a quick sale whilst also achieving us £10k over the asking price. Over the moon. Thanks again for all your help
5/5
GoogleI just purchased my first property through Pygott and crone. I just wanted to say thank you to the whole team. Particularly Luke, who showed me round and was able to explain everything to me and help me through the entire process. Thanks again to everyone at Pygott and crone!
5/5
TrustpilotHands down the best estate agent I have dealt with
Hands down the best estate agents i have dealt with. Amazing customer service from start to finish and never to busy to take your call or keep you updated. Would highly recommend Jonathan who really went all out on getting everything sorted.
5/5
GoogleDemi has been fantastic in handling the sale of our property in Grantham. Although the sale process became drawn out Demi was always "on it". She always called back when promised and provided updates on a regular basis. I would use these again! Thank you
5/5
GoogleWe could not wish for a better service. All the staff have been amazingly helpful, from selling our property to the purchase of our new home. Communication has been excellent, immediately informed of any developments, assisted with viewings, questions and queries from us, all being immediate and guided through all the steps until completion accomplished. All staff, but a special mention of Demi, who has particularly guided us through each step. All staff wonderfully informative, knowledgeable and are always pleasant and polite with a smile. Thank you.
5/5
GoogleThanks to Pygott & Crone we're about to complete on our first home, skipping 90% of the pain of the process Shoutout to Demi, she's been amazing, chasing solicitors and other participants and getting the process moving along quickly
5/5
GoogleWe have just purchased a lovely property through Pygott & Crone. We were extremely impressed with the courteousness and professionalism from all the staff with a special mention to Simon who kept us informed of progress throughout the chain. Also a special mention to Demi who was very patient in answering many of our queries. We would not hesitate in recommending Pygott & Crone to anyone buying or selling a home.
5/5
GoogleLuke came round to value our home and also carried out the viewings, which was such a big help. Demi and Tom were absolutely fantastic throughout the whole process, always friendly and professional, and Mark has been brilliant too. We couldn’t have asked for a better team to work with.
5/5
TrustpilotHighly recommended
Aiden went above and beyond, providing an excellent service for a property being prepared for auction. His communication skills were excellent by keeping me fully informed throughout the process.
5/5
GoogleAs first-time home buyers, we were incredibly impressed with the service we got by the Pygott Crone estate agents, especially Demi. Her professionalism, dedication, and attention to detail were truly remarkable. Demi took the time to understand our needs and preferences, ensuring we viewed properties that aligned with our requirements. Throughout the process, she kept us well-informed, providing regular updates and addressing any concerns promptly. What stood out the most was Demi's ability to make us feel at ease, even during stressful moments. Her expertise and guidance were invaluable, ensuring our first home-buying experience was smooth and enjoyable. We cannot recommend Pygott Crone and Demi highly enough. Their exceptional service and genuine care for clients set them apart. If you're looking for a new home, they will undoubtedly provide you with the best possible experience.
5/5
GoogleWe completed on our purchase in May after only putting an offer forward end of February. Right from the start of the process Mark & Demi were so professional and nothing was too much to ask of them. Mark was so reassuring in answering all …
5/5
GoogleDemi and Thomas at Grantham were professional, helpful and always there when you had a query. Demi dealt with our sale, without Demi the sale would not have taken place. A true star from start to finish.
Really great to hear, thank you for your lovely review. We wish you all the best for the future.
5/5
TrustpilotCannot fault, would definitely recommend
We had previously tried two other estate agents to sell our deceased mum’s property and had very few viewings and were not impressed with their lack of contact with us. However from the first meeting with Davis we were very impressed with the service from Pygott & Crone. We had viewings booked from the very first week and he was in regular contact with us to keep us informed about the current market. Once we accepted an offer they remained In regular contact throughout the sale process. We cannot fault the whole team and would definately recommend them to family & friends in the future.
5/5
GoogleFound all the staff very friendly and went to great lengths to help our move progress. Kept us informed every step of the way. Can't thank them enough with everything they did. Would highly reccomend them all.. Simon was the point of contact as we had a few issues and he chased these up for us. All the stuff very helpful.
5/5
GoogleThank you so much to Luke and his team at Pygott and Crone. From start to finish they made selling our property absolutely seamless, nothing was ever too much trouble and the team were always available to help us. Thanks again!
5/5
GoogleBrilliant from start to finish especially Demi she's always been on the end of the phone for me.
1/5
TrustpilotI wasn't going to write a review but…
I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.
5/5
GoogleI cannot praise Tom from Pygott & Crone Grantham enough for helping me with my move I cannot comment on how well they market and sell properties as I was a buyer, but selling your property is only a tiny fraction of what has to happen to get a move over the line. Despite being the estate agent for the vendors he was always willing to get through to my solicitors and move things along, manage expectations and getting us a successful exchange. He is patient and does what he says he will, which in my experience isn't always the case. I would highly recommend them.
Thanks for your great review and recommendation, we've passed it on to Tom and he is really pleased.
5/5
GoogleThank you so much to Demi at Pygott and Crone for being so unbelievably helpful! We couldn’t have had any more help for our first home and she helped make the process so much smoother and took so much stress off of our shoulders! Demi went out of her way and had contact with all the relevant people which made chasing things 10 times faster. Not only did she help with the whole process but she made sure we were the first and only viewing on our new home as she knew exactly what we were looking for, this just makes the feeling of using Pygott and Crone a lot more personal. Everyone else in the Grantham branch were always so friendly and helpful too. Will definitely be using Demi again in the future when our next move happens! Couldn’t recommend more :)
5/5
GoogleExtremely helpful staff in the Grantham branch. Beth went above and beyond to make sure our sale & purchase went through although there was others in the chain delaying this she and her team at pygott Grantham were amazing and made it all happen in time for us, helping everyone in the chain as much as they could. Tom and Adam were so helpful from day one of our search for our family home, always calling with a house to view and also the reason we sold our house with pygott because they helped us with anything we needed and before any money was involved- genuine people. The solicitors they recommend Howells have also been great and they all worked well as a team to make things happen as quick as possible. I couldn’t thanks the guys at the Grantham office enough for always taking the time out of their day to help.
1/5
TrustpilotAvoid
The communication from this agency is absolutely shocking. Expect to wait at least 24, 48 hours for a reply to even the simplest of queries, which makes the whole process unnecessarily stressful. On top of this, I was told I would have to keep broken furniture in the property, which says a lot about how little care they put into the homes they manage. Overall, very poor experience, slow communication, rude service, no empathy, and no willingness to support applicants. I would strongly recommend avoiding them
5/5
GoogleLuke, Demi, Tom and team are super professional and brilliant people to work with. Honest, trustworthy and great proactive comms throughout process. Would strongly recommend. thank you
Thank you very much for your review and recommendation. The team are really pleased to hear your feedback.
5/5
GoogleIf I needed to give a template for the ideal Estate Agent it would be modelled on Keelan Stewart in Grantham. What a work ethic he has! That coupled with an extensive knowledge of how to proceed with buying and selling. His kind demeanour and absolutely 'nothing being too much trouble attitude' made all interactions relaxing and informative. Any worries or concerns I had were met with 'solutions'. Five Star!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pygott & Crone's South Kesteven office has 226 reviews across two platforms: 124 on Google, 102 on Trustpilot (across the whole business).
Pygott & Crone Grantham is rated 4.0 out of 5 across all 226 reviews, and 4.8 out of 5 on Google from 124 reviews.
Pygott & Crone Grantham, 23 Watergate, Grantham, NG31 6NS, South Kesteven, NG31 6NS.
