4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
Trusted Agent profile · South Gloucestershire
Ocean Filton reviews in South Gloucestershire
★★★★★
1,835 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, South Gloucestershire, BS7 0SF
Ocean's office in South Gloucestershire, at 8 Gloucester Road North, is rated 4.8 out of 5 across 1,835 reviews on two platforms, including 307 Google reviews rated 4.9.
Reviews
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
GoogleWe had a great moving experience with Andy and Julie. We had a few hiccups along the way, as one does with moving, but they were always available to help, take my calls and reply to emails, ultimately smoothing things out. With thanks! One of the deciding factors in choosing Ocean was the quality of their photos, which were better than those of their competitors. We were very pleased with the photos of our house.
5/5
Trustpilotgreat team and really support you in purchasing a new home
Everyone in the team but particularly Mel Bell was always a listening ear
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
TrustpilotAs a landlord having top tenants is…
As a landlord having top tenants is very important and Ocean certainly do their research in sourcing them and we are very grateful with special thanks to Lily ,Sam, Edward and all the staff at Ocean Bradley Stoke would 100% recommend
2/5
TrustpilotThey don't care and let you down
The agent made an appointment for a property valuation but didn't show, and didn't communicate to reschedule/cancel or say they'd be late. 2 * as I managed to get some info from them by email. But this ruined my plans. Ocean don't care and its evidence they don't deliver on their promises, when it matters. Avoid!
Agent replied · 20 March 2026
Good morning Kate, Thank you for taking the time to leave your feedback. I am responding on behalf of our manager, as he is currently unwell. We would like to offer our sincere apologies for the missed appointment and the inconvenience this caused. He has unfortunately been off work with norovirus and was unable to contact you personally at the time. He asked a colleague to call and explain the situation and to rearrange the appointment for later in the week; however, it appears that the calls were unable to connect. We fully understand how disappointing this must have been, and we are very sorry that this impacted your plans. We would still very much appreciate the opportunity to visit, meet you in person, and view the property, as well as to properly introduce Ocean and the support we can offer. He is hoping to return to work tomorrow and would be happy to rearrange at a time most convenient for you. Thank you for your understanding, and please accept our sincere apologies once again.
1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotA job well done!
Thank you to Karen L and the team for a successful purchase.
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
5/5
Googlewe finally completed the purchase of our new home! 🏡✨ It’s been such a smooth and positive experience from start to finish, and we’re so grateful everything worked out perfectly. A huge special thank you to Julie and Andy, honestly, you’ve both been amazing! So professional, patient, and always quick to respond to every question.
5/5
TrustpilotAmazing Service and Super-smooth process
Sophie Parker has been amazing throughout the whole process. She’s super friendly, really helpful, and always quick to answer any questions. Everything felt easy and stress‑free thanks to her. Honestly, such a great experience, definitely five stars.
5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
5/5
GoogleJessie has been fantastic from valuation to viewings to sale. She has been realistic, quick to respond and helpful during a stressful time. Can't recommend enough.
1/5
TrustpilotAVOID AVOID AVOID
We used solicitor from the Oceans Bradley Stoke office when buying a property recently. The service we received or actually the lack of it was very poor. The communication during the process was non existent. Took ages to get any issues sorted. Were given wrong information on the property and after the completion we were completely ignored! Constantly were sent wrong invoices to pay. Very stressful process and they made it much worse! Awful firm and not cheap. AVOID AT ALL COST !!!!!
5/5
GoogleJulie and Andy were both very friendly and communicative, and kept me in the loop with everything
5/5
TrustpilotAmazing
Amazing! Great experience with Jamie and the team. Would 100% recommend
5/5
GoogleOcean have been excellent in the sale of our property. From the initial consultation with Vandross, he was professional and informative and put us both at ease with the process. He was our point of contact right through each stage and we were kept informed and updated at all times. The wider team especially Julie were also excellent with their support. She was always on hand to help the sale go smoothly and liaise effectively with our buyers. If you are looking to sell your property, we would highly recommend this company. Excellent service
5/5
GoogleVery pleased with all at Ocean Estate Agents. From day one with Andy Burge, Jessie doing the viewings and especially Julie Bridges who handled the logistics of the sale, we couldn’t have asked for better service. I would definitely recommend them to anyone looking to sell their property.
5/5
TrustpilotSuch friendly service!
From start to finish Kyra has been absolutely amazing. When viewing the property, she had such a friendly welcoming and enthusiastic attitude and such a bright smile on her face. After viewing the property. Kyra was on top form with sending through our application forms & also rapid with any concerns we had regarding the property making sure that anything was resolved and anything unsure about she would instantly forward us to Keith, who was also superb. All in all, a big thank you to Kyra & the rest of the ocean team for being such a great help - couldn’t fault any of you :) what an amazing start to the new year.
5/5
TrustpilotNew mortgage application
Both Nicola and Neil were excellent throughout the process of securing a new mortgage.
5/5
TrustpilotVery well assisted
I recently found an apartment with Ocean Estate Agents and was very well assisted by Amelia. I'm from France, on my own, and this is the first time I've moved to another country.Amelia was very responsive and was with me from start to finish. She always responded very kindly to all my questions and calls. I think I was one of the most demanding people for her. But she never made me feel it. Especially with the language barrier and the stress I was under with this whole unknown situation.I'd also like to thank Naomi who was also very present and adaptive at the end about the latency I had with the deposit transfer.I couldn't have hoped for better support.Good luck and thanks again!
5/5
TrustpilotMaking a complex and long process simple and short
All members of Ocean Property Lawyers and Ocean Estate Agents were extremely helpful during the entirety of the process of purchasing our first home. They made it super simple, completing everything through an online process with rapid updates and progression statuses. Everyone was super friendly and always eager to explain complex legal processes. We’d highly recommend sticking with Ocean Property Lawyers if you’re purchasing a property through Ocean. Many thanks to Jasmine, Julie, Evie and the rest of the team for their support.
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Questions about Ocean Filton
How many reviews does Ocean Filton have?
Ocean's South Gloucestershire office has 1,835 reviews across two platforms: 307 on Google, 1,528 on Trustpilot (across the whole business).
What is Ocean Filton's rating?
Ocean Filton is rated 4.8 out of 5 across all 1,835 reviews, and 4.9 out of 5 on Google from 307 reviews.
Where is Ocean's South Gloucestershire office?
Ocean Filton, 8 Gloucester Road North, Bristol, BS7 0SF, South Gloucestershire, BS7 0SF.
