Ocean Filton reviews

★★★★★ 5/5

Trustpilot

First Class Service

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.

Robin · 14 September 2026

★★★★★ 5/5

Trustpilot

Great service

We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.

Mrs · 16 September 2026

★★★★★ 5/5

Trustpilot

Very positive experience with the team…

Very positive experience with the team at Ocean, Bradley Stoke. They managed our house sale, and new purchase and we were kept in the loop every step of the way. Special mention to Emily, Stefano and Joe as their efficiency made the whole process very smooth for us, which was greatly appreciated.

Ellie · 28 August 2026

★★★★★ 5/5

Google

We would like to sincerely thank our mortgage advisor Richard and his team at Ocean for the outstanding support provided throughout our home-buying process. From start to finish, the team were highly professional, responsive and efficient. Communication was always clear and timely, which gave us great reassurance during what turned out to be a lengthy and complex transaction. Whenever we needed clarification or guidance, Richard and his team were available and proactive in helping to move things forward. Their calm, organised approach and attention to detail helped us remain confident and at ease, particularly during moments of uncertainty. It was clear that they genuinely cared about the progress of the purchase and acted in our best interests at all times. We would not hesitate to recommend Richard, his team and Ocean to anyone looking for a reliable, supportive and professional estate agency. Their commitment and professionalism truly made a difference. (Maria & Blas)

B · 21 January 2026

★★★★★ 5/5

Google

From start to finish, Evie McGarrity supported us not only in finding our property, but in securing it at a great price. Given how challenging the search was, our requirements, preferred area, and budget made it feel like finding a needle in a haystack, we genuinely believe that without Evie’s persistence and dedication, we would not have secured the house we now call home. We are extremely grateful for her efforts throughout the process. Once our offer was accepted, we were passed to Ocean Solicitors, whom we chose as we had previously sold another property with them and had a very positive experience. The same team, Livia Cupello and Taylor Haydon, handled both the sale and purchase of our properties. Livia is a strong and highly capable solicitor who consistently helped us make sense of complex legal jargon and was more than willing to robustly represent our interests when required. Her confidence and professionalism gave us real reassurance throughout. Although Taylor is the assistant, we found her to be fully competent and professional in her role. There were occasions where she was required to deal with more complex aspects of the process that were slightly beyond her level of experience, this was certainly not a reflection on her capability. With further training and experience, we have no doubt she will handle such matters with ease in the future. Everything within her remit was managed with complete professionalism. Finally, Julie Bridges, our Move Manager, truly stood out. Julie felt like having a trusted friend on the inside, every question or request was handled efficiently, calmly and always with a friendly approach. We were genuinely a little sad when we received the keys, knowing it marked the end of our regular contact with her. On occasions when Julie was unavailable, Andy Burge was always happy to step in and provide support, which we greatly appreciated. Overall, we had a very positive experience and would not hesitate to recommend the team.

Charlene · 15 January 2026

★★★★★ 5/5

Google

Always friendly and approachable, Ocean Filton were very professional in handling the sale of our house. The photographs were good, viewings were handled smoothly and we were kept well informed of progress at all stages. In particular we would like to mention Andy Burge, Assistant Branch Manager and Julie Bridges, Move Manager. In all cases Andy and Julie were prompt to reply whenever we had any queries about the sale process and we highly recommend the helpful team at Ocean Filton. Liz and Brian

Lizzie · 15 January 2026

★★★★★ 1/5

Google

One of the worst agents. Even if you are buying a house with them, they will make your day as miserable as possible. Careless is the only word that describes them. If you ever hear their name please please please stay away for your good.

Donald · 15 January 2026

★★★★★ 5/5

Trustpilot

Knowledgeable, competent and friendly

Really impressed with Ocean Estate Agents and Property Lawyers, Filton branch. Jessie was really knowledgeable and helpful on the estate agent side and Laura was very proactive and competent with the conveyancing. Both transactions for sale and purchase were dealt with smoothly. Would definitely use again.

Beatrice · 25 August 2026

★★★★★ 5/5

Trustpilot

Faultless experience

I could not fault Luigi and Tracey at all. The 2nd time I have used Luigi through Ocean and I will never use another mortgage advisor. No matter how difficult & stressful the house buying process may be, I know Ocean will be the one company during the process I do not have to spend a second worrying about. Luigi makes everything so simple and easy to understand & I truly believe everything he does is in the best interest of the customer. Tracey has been fantastic making sure everything is going through as it should be and it’s so lovely to know you have people on your side helping to move things forward! Couldn’t be happier with the service we have received, a HUGE thank you to Luigi & Tracey at Ocean. Look forward to working with you again in the future :)

Izzy · 10 December 2024

★★★★★ 1/5

Trustpilot

Really poor service

Really, really poor service from Ocean Property Lawyers Filton. During a recent house move I've encountered a complete lack of both urgency and proficiency. I suspect that unfortunately most solicitors will work backwards from a worst case scenario date and show little urgency before this date, but in my case any attempt to chase progress and hurry things along in a polite way seems to be met with a stubbornness that results in quite the opposite. There are many specific examples that I won't go into here where things could have been so much quicker, but the main one that I will mention is that any enquiries that are raised following searches are just worked through by the conveyancer without talking through with the client and explaining what the risk is of each one and letting the client decide which ones to pursue an answer or resolution to. Many, many days were wasted by the conveyancer raising lots of queries and deciding that every one needs an answer until such point the we have proactively on several occasions suggested that some might not actually need looking at as the risk is negligible. This should be the customer's choice. I am so, so frustrated that a house move with virtually zero chain took over 5 months from start to finish. I would happily have paid more for a quicker service but unfortunately in this industry there is no incentive to go quicker and no penalty for providing a poor service. Feedback from Ocean below doesn't really address my frustrations. We simply were not talked through each query nor were we given the option to decide how we wanted to proceed with each query. It was only after several attempts at asking whether we could choose to not have every query addressed that we were able to advise that we were happy to accept the negligible risk. Ocean Estate Agents in Bradley Stoke were great, but my advice would be don't be tempted to take them up on their offer of their own solicitors, instead look at reviews, and choose your own. The fact that estate agent and solicitor are with one company makes no difference. They simply do not work closely together.

Steven · 29 November 2024

★★★★★ 5/5

Trustpilot

Ocean have been brilliant from start to…

Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!

Kate · 8 September 2026

★★★★★ 2/5

Trustpilot

Bare minimum - don't use

Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)

Moon · 4 November 2024

★★★★★ 1/5

Trustpilot

Poor performance

I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.

Alex · 27 August 2026

★★★★★ 5/5

Trustpilot

Landlords fully managed letting service

After managing my flats myself for 12 years, the best thing I've done recently is handing over the full management to Ocean Lettings, especially Jamie and his team. I no longer have to take calls from tenants in the night when the smoke alarms gos off or someone's parked in their space, neither do I need to think about safety certificates, faulty washing machines etc. It's bliss. I have full confidence in Ocean and their professionalism and more than happy with the value this service brings.

Nigel · 22 October 2025

★★★★★ 5/5

Google

We bought a house / had our move managed by Ocean (on behalf of the sellers); as first time buyers we found the help that Julie Bridges + Adam Byrom gave was ABSOLUTELY instrumental. We had a major nightmare with our third party solicitors (Beware Gilson Gray in Leeds!) and Julie was always on hand to chase things and advise us, even as the buyers. Above all else Julie’s sunny disposition helped keep us going despite all the stress. We’re genuinely grateful to everyone at Ocean, and if wouldn’t hesitate to do everything through them for future moves!

Kyle · 15 October 2025

★★★★★ 5/5

Google

We have just completed an investment purchase through Ocean Estate Agents in Filton and were very pleased with how the team handled the process. Julie Bridges, Andy Burge, Jessie Murphy and the rest of the team were professional, approachable, and kept communication clear throughout. There were a few challenges along the way, but these were dealt with efficiently and without fuss. A well-managed process from start to finish and we are already working with the Filton team on our next purchase.

Ben · 15 October 2025

★★★★★ 5/5

Google

Ocean were really amazing. We purchased a home being represented by them and they were lovely. Julie really helped Bridge Communications with the seller when we had questions or issues and kept us all calm when our solicitors didn't do their job. I really appreciate the cwte and attention they gave us as first time buyers. They allowed us to see the flat several time and on short notice to take measures etc. Would recommend working with them. They make a grilling process a little easier ! Thank you Ocean , thank you Julie and Andy!

Natasha · 22 September 2025

★★★★★ 5/5

Trustpilot

Thank you Claire!

Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!

Anna · 16 September 2026

★★★★★ 3/5

Trustpilot

Mixed bag but overall okay.

I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.

Lucy · 31 August 2026

★★★★★ 5/5

Google

The whole process from the start to finish was done very professionally. We were made aware amd updated regularly throughout the process and wasnl told objectively what was going on which was a big plus . Special mention to Julie bridges our move mananger ,who we thought did a great job on keeping us informed and organising everyone to attempt to hit the deadlines that we had. All in all a positive experience

Sam · 8 November 2025

★★★★★ 5/5

Trustpilot

Excellent Company

The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.

Beth · 11 September 2026

★★★★★ 5/5

Trustpilot

Excellent!

Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.

Gordon · 31 August 2026

★★★★★ 5/5

Trustpilot

We’ve had a really positive experience…

We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.

Adetayo · 8 September 2026

★★★★★ 5/5

Trustpilot

Ocean for renters

Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)

Rhianna · 8 September 2026