Trusted Agent profile
★★★★★
1,771 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, South Gloucestershire BS7 0SF
Ocean's South Gloucestershire office at 8 Gloucester Road North is rated 4.8 out of 5 across 1,771 reviews on two platforms, including 262 Google reviews rated 4.9. The 1,509 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
GoogleThe experience purchasing our property through Ocean Filton has been great from beginning to end. The support and dedication of our Move Manager - Julie Bridges, has been absolutely key through the whole process, especially when we felt stuck with solicitors delays, and I can surely say that she has been the most professional and helpful Estate Agent we have ever dealt with.
5/5
GoogleMy partner and I couldn’t be happier with the service from Ocean. Julie, our move manager, has been fantastic throughout, kind, proactive, and always available when we needed her. She kept everything running smoothly and helped make the whole process so much less stressful! Huge thanks as well to Laura, our amazing conveyancer, so patient, kind, and supportive every step of the way! Teja and Bailey were also great to work with. It’s been a real team effort and we’ve felt well looked after from start to finish. Thank you all!
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
GoogleWe recently sold my property through Ocean in Filton and were pleased with the level of service throughout. Adam, the Branch Manager, came to our property and provided a clear valuation, helpful guidance, and advice to make sure the property was well presented to attract buyers. Evie and Andy were very professional when conducting the viewings, communicating with us in the lead up to the appointments and providing us with honest and constructive feedback after the viewings. Once we had sold, Julie (the Move Manager) provided excellent support during this daunting process. Her communication was consistent and reassuring, with regular updates at each stage of the process. Any issues were dealt with promptly and professionally, helping the sale move along smoothly. She brought a calm and reassuring presence to what was a stressful experience, and her organisation and tenacity were essential in overcoming any hurdles between agreeing the sale and completion. From coordinating logistics to checking in regularly, she ensured that everything stayed on track and that we felt well-informed on progress. Her proactive approach and friendly communication made a real difference, nothing ever felt like too much trouble, and she handled every aspect with professionalism and warmth. It was clear that she cared about ensuring our move as went as smooth as possible, which was appreciated. Overall, it was a positive experience, and we would be happy to recommend Ocean Filton to anyone looking for a professional, reliable, and attentive estate agent.
5/5
GoogleGreat experience with Ocean. There was a slight delay caused by different parties but overall all went smooth. The communication was efficient and delivered on time. Julie Bridges, our move manager was very flexible and patient enough with all our demands. Adam Byrom, sales manager was great too from day one. Thanks to Jessie Murphy, property consultant who was filling the gaps during the absence of her colleagues and was also very flexible.
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
5/5
GoogleWe recently sold our family house in Filton through Ocean and were very pleased with the service they provided. Adam provided clear guidance about how the sales process would work and he and his team quickly found a new buyer when the first buyer pulled out unexpectedly. Julie kept us up to date with progress as the sale proceeded. We would recommend using Ocean to anyone considering selling a house in the Filton area.
1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
5/5
GooglePurchased our home with Ocean Filton and had a great experience start to finish. Special thanks to Jessie who was great at the viewing and always able to help us view the property when we needed. And Julie the move manager who helped chase solicitors to keep the process moving, but the whole team was great and easy to reach.
1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
4/5
GoogleOverall an excellent experience selling my property with Ocean Filton. My Journey with Ocean started with Andy coming round to value my property. He clearly had a good knowledge of the property in the local area and we had a good discussion about marketing strategies and how to best advertise my property. This was promptly followed with photography (which was excellently done) alongside some well written copy. Once the property was launched Evie conducted all the viewings for me. She gave me great feedback as to how the viewings were going. I felt fully informed as to the progress. Offers were expertly managed, giving me all the information I needed to make an informed decision. Once Sale was agreed Julie did a fantastic job of managing the overall transaction. We had a bumpy journey with multiple onward purchases falling through but I felt Julie took all this in her stride and was a calm constant throughout a stressful journey. My one criticism would be their advice to use their in house property conveyancers, which my buyer chose to use. I believe the transaction completed despite them and I would strongly discourage anyone from instructing Ocean Property Lawyers. Overall an excellent service.
5/5
GoogleWe had a great experience with Ocean Estate agents from listing our property to finally exchanging contracts and completion. Adam Byrom and Evie McGarrity were excellent and really supportive in the advertising and sale of our property. We really appreciated their guidance and advice. Julie Bridges and Melissa Bell were also great during the moving process and communicated excellently throughtout. Thanks all for your hard work and support. We're really excited to be moving home next week.
5/5
GoogleWe had an excellent experience of selling our house with Andy and Evie from Ocean Filton. From initial visit through to completion they were available, friendly and driven to getting the answers and results we needed. There were times when they said that something might be possible but not with certainty and they even delivered then which was a nice surprise. The updates were frequent enough without being overbearing and they would happily talk through any points of confusion whether it was technically part of their role or not. Contact wasn't limited to something odd like a Web portal or tool. We were able to us emails, WhatsApp and calls to mobiles which made communication simple. We'd really recommend them. Great experience.
4/5
GoogleGood experience overall - Julie the move manager in particular blew me away. She was so personable and quick to respond. We would pop in to the branch from time to time as we were selling a house just down the road and Julie was always chatty and friendly and followed up on agreed actions. I did feel the sales team were a little cooler and didn't really fight to help us get the asking price, but that's the market, I suppose. Happy overall!
5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
4/5
GoogleI overall had a positive experience although I think most of it was thanks to Julie who definitely is holding the agency together. She stepped in when I had troubles with getting hydraulic into the property and manage to resolve the communications very swiftly. If I ever rent/sell the property in the future I certainly will be contacting her.
5/5
GoogleGreat team and supportive throughout the process. Special thanks to Julie Bridges and Adam Byrom who were quick in getting back to us when there were questions and issues. It made the experience less stressful having timely replies to emails and calls. Liked the fact that prices for services were all clear from the beginning. Great liaison with our buyers.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean's South Gloucestershire office has 1,771 reviews across two platforms: 262 on Google, 1,509 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ocean Filton is rated 4.8 out of 5 across all 1,771 reviews, and 4.9 out of 5 on Google from 262 reviews, checked 9 October 2026.
Ocean Filton, 8 Gloucester Road North, Bristol, BS7 0SF, South Gloucestershire BS7 0SF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.