5/5
GoogleOcean Filton were excellent in handling the sell of my flat they kept me updated throughout the process. Special mention for Julie the move manager who was a pleasure to deal with and very helpful. Highly recommend to anyone .
Trusted Agent profile · South Gloucestershire
Ocean Filton reviews in South Gloucestershire
★★★★★
1,836 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, South Gloucestershire, BS7 0SF
Ocean's office in South Gloucestershire, at 8 Gloucester Road North, is rated 4.8 out of 5 across 1,836 reviews on two platforms, including 307 Google reviews rated 4.9.
Reviews
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
Google5/5
TrustpilotReally pleased with the service we have…
Really pleased with the service we have received from Ocean. Steve was at our house quickly for a valuation following my initial enquiry, and he was so quick at getting the ball rolling. We were online with a couple of days, he told us exactly what to expect and had lots of useful insights about the market and what to expect in the process (this was our first time selling). Mike and Emma did most of the viewings and were great at keeping us in the loop with the feedback from potential buyers. The star of the show has been Melissa however, she has been amazing at keeping momentum and going back and forth between both solicitors and our buyers. Throughout the process we have felt well informed about what stage we are at and what needs to happen next. Melissa has always responded to our calls and emails promptly, she has been super friendly and personable and she’s brilliant at her job!Thank you!!
5/5
TrustpilotThe team at Ocean (W-o-T)
The team at Ocean (W-o-T) have been incredibly supportive throughout this property sale. They balanced the delicate line of sensitivity and professionalism when communicating with me after the loss of my parents and selling their home. The sale took a long time due to buyers changing their minds, and the team remained engaged and genuinely enthusiastic about the property in viewings and helping us find buyers who were genuine and connected to the property. Huge thanks to Steve, Emma and Mel for getting us to completion and mopping up my tears when needed! You’re in safe hands with this team.
5/5
GoogleFrom the day we viewed the house to the day we exchanged the support from this team has been nothing short of outstanding and incredible. Noah walked us round the house explained everything thoroughly answered any and all questions with a smile and to the best of his knowledge and was all round amazing. Andy and the other desk staff who took every call I made with all the fast information and questions my apologies.as first time buyers I know theres alot and it can be annoying but you showed nothing but support and for that we are great fully. Last but not least julie Words cannot describe the help and support we received and how much it meant. You took this difficult and stress filled situation and did your absoloute best to comfort and provide any and all support to us. You not only did your job but went above and beyond from the 12 emails and 4 calls most days you stayed patient happy and helpful throughout it all and even made us laugh or smile through the harder bits of the process.if not for all your help and support and immense kindness to strangers I beleive we'd still be waiting to exchange and would be definitely alot more stressed. If not for this team of amazing people who do their job to see the smile of others this process would not of been as great as it was it was stressful at times but this team were there to support and provide any help and information they could from the bottom of our hearts thankyou. If anyone needs a service of this kind these are the people you want at your side helping you through every step.
5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
5/5
TrustpilotBrilliant
Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin
5/5
TrustpilotPlain sailing with Ocean!
Dealing with one office for estate agents and solicitors all in one place where they also communicated easily with each other made everything easy. The software used by both parties were also very good. We knew about viewings, times, dates, clients & 2nd viewings. But the staff also kept us informed. We felt they listened to us. They were knowledgeable and patient. The legal side alsoHas a good software that we could log intoTo keep up with the status of the proceedings. ClareWas also very patient knowledgeable and understanding.Selling your property is never 'plain sailing' but the 'Ocean' team made it as painless as possible. Thanks to Paul ,Demi & Clare . Huge appreciation for all your hard work.
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
GoogleHelpful and friendly staff. Big shout out to Julie who is awesome and Adam. Big thanks go to all the staff, who were fabulous to work with selling our house. Very informative and if didn't know, went and found out. Julie as Move Manager, is invaluable and is more than an asset to the team
5/5
GoogleAppreciate for following up on the whole sales process for us. Special thank you to Jessie for introducing this flat and reply our enquiry; and Adam for keep on communicate with the seller and both solicitors to face each challenges and find out the best solution for us.
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
4/5
TrustpilotThe staff were always friendly
The staff were always friendly, polite but I think that the online communication especially when 2 clients needed to receive separate communications were not both informed . Being an older generation its hard to adjust to this online technical way of doing things and not always understood and I think the younger generation should take this into account. It lacks the personal touch of traditional methods . . There also seemed to be a lack of communication between in house agent and lawyers
5/5
TrustpilotThe Ocean Experience is a Breeze
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.
5/5
TrustpilotMark and his team
Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.
5/5
TrustpilotMelissa is a breath of fresh air
Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.
5/5
TrustpilotFriendly, professional and honest
Claire was friendly, professional and honest, and we really appreciated her showing us around the property twice. She allowed us to take our time to make our own minds up but also was very knowledgeable about the property and had the answers we needed about a potentially complex renovation project.
4/5
TrustpilotQuick sale, but long wait to complete!
Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.
5/5
GoogleI can't recommend ocean estate agents enough. The whole experience has been so smooth from start to finish. Thw staff are so professional and friendly. We couldn't of ask for a better company to have helped us to get into our new home. Many thanks from Anchalee and Surat
5/5
TrustpilotVery helpful move manager
Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.
5/5
TrustpilotGreat service throughout
First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.
1/5
TrustpilotDon’t expect your deposit back
Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating
Agent replied · 30 October 2024
We are sorry to learn of your frustrations. Unfortunately we are unable to ascertain what property you are referring to and therefore cannot comment further.If you confirm your property address via customercare@oceanhome.co.uk a Lettings Director will review your situation ASAP. In the meantime please be assured that if it is a property we manage on behalf of a Landlord your deposit return is being processed with urgency. Regards, Ocean
5/5
TrustpilotExcellent service and support
Melissa was fabulous. There were some very slow inquiries sat with Oceans clients solicitor. Melissa continuously did everything in her power to chase up often calling as soon as she’d put the phone down to me and ringing me straight back with updates.There were a few hitches towards their end with agreeing completion date and indemnity policies etc but Melissa helped us through it all. Thank you for all your efforts and time - very much appreciated!
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